Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Very Happy with the service provided by Octopus representative. I had a very productive conversation with the rep who was happy to chat and answer any questions. Didn't feel pressured to make a decision.
The guys at Octopus have been great. Charlie Davis - honestly - his customer service and responsiveness is second to none. I asked him lots of questions and probably was not the easiest customer as I really wanted a lot of detailed info. Charlie answered all my questions - and really helped me make an informed decision. I loved his honesty which helped me make the right choice. I cannot fault his approach at all - a credit to the team! Looking forward to using my EV and highly recommend using Octopus.
Highly recommended as great deal, fantastic service from intial enquiry, EV charger installation team and Debbie in sales through to delivery. Excellent car and free charging for six months!
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Was assisted by the quite wonderful and personable Emma Cooke. I went from being a customer with a complaint (not a happy bunny) to being a customer swept away by Emma’s amazing service. If her management is reading then ensure you keep her. Thank you so much Emma for being fantastic.
Josh was incredibly helpful and answered all of my 100 questions with patience and helped me with even more than I needed!
Octopus are transparent as all information provided is detailed and clear. They are also extremely responsive, I've never had to wait more than a few hours for a response. Our dedicated account manager, Carmen Chan is brilliant. She is always helpful, understanding and does her utmost to resolve any queries efficiently.
Amazing customer service from Rudi, from start to finish its been hassle-free. Helpful and knowledgeable. Everything made easy and put my mind at rest.
Communication has been excellent, personable and consistent. I have never chosen a car online and had it delivered before, but it felt very personal and Octopus made it feel special. Only downside is that my wife loves the car and won't give it back!
Simple process with no hard sell whatsoever. Dave Attree was great to deal with and it was so simple to order a brand new car i cannot quite believe it. Even changing the spec was simple so i got exactly what i wanted. Nothing more i can say except fantastic service.
Really easy and seamless process, loads of emails for help and updates and the app to use, overall fantastic experience and team, thank you to Carys for the easy process.
Excellent Customer Service
Great service, easy to order my electric vehicle, very helpful customer service
Amy was amazing from start to finish. Thank you so much Octopus
Sam my advisor made sure everything went nice and smooth, we had the odd hiccup but he assured me everything would be fine and the car would still come on time.
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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