Barbara
Barbara, the agent i have dealt with was very help before and after my car delivery.

Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Barbara, the agent i have dealt with was very help before and after my car delivery.
I work for Octopus Legacy as an Estate Planner, so we all know how important good customer service is, and what difference it makes to our clients, and Josh Williams has been a shining example of this ethos. He's been attentive, very quick to respond and an overall joy to deal with to order my BYD Excellence AWD. Even after his job was done, he still was there to help with some queries, will be highly recommending this service.
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From Start to finish Octopus has made my transition to EV driving a pleasure. Too many helpful employees have assisted in this to name them all but from first contact, delivery and EV Charger installation, Octopus have been superb. Highly recommended.
It was an easy decision to choose Octopus for my first venture into electric cars, having been a customer of theirs for a couple of years, and having had no problems whatsoever. However, this has had some small problems along the way, but thankfully, there's always someone that's prepared to go the extra mile, many thanks to Mei, she's been an absolute star, helping me along the way, her calm and assured manner made me feel as.if someone was.looking after my interest, again, thank you Mei
Bentley our advisor was nothing short of fantastic. Fully engaged with us through the process, and took the time to run through with us each vehicle option we wanted to explore. Most importantly for us was there was no pressure placed on us to make any decisions, and we were given the time and space to go away and evaluate the options on offer to us. Very happy with the whole process and very happy to move forward with Octopus
Amy Yates was a pleasure to deal with my request. Nothing was too much trouble and she really went above and beyond to help me. Always kept me informed and called me when she said she would.
Just like everything with Octopus absolutely first class. Fantastic communication throughout, everything went seamlessly.
Really good handover
have been a customer of octopus for 3years, octopus website is transparent and straight forward, submitted my interest on their website and got replied promply. special mention to David Ossai and Lena, David guided me from beginning to end, answered tons of my questions without delay, all emails were replied same day with phone calls follow up. though I had to cancel my order unfortunately due to unavailability of my preference, Lena assisted for the refund right away, explained things in details on the whole process, stress free experience, the refund was supposed to take 10 days, but then received Lena's email in just 3 days the refund was made, and received full amount few minutes after her email. very helpful and efficient team. thank you for all the work.
I thought that I would reserve any feedback until I’ve taken delivery of my EV. The overall experience has been delightful and simple. I would highly recommend using OEV as they have a great team who will support you from the sales side and take care of you until you have received your car. Would like to thank Charlie Davis, Carys Brown and John (Electroverse) who have all done a great job and are all wonderful assets to OEV. Keep up the fantastic work.
Everything was great at first, received my car and noticed a small dent, flagged this with Cerri and now being ignored. Followed up after 1 week and i’ve still had no reply. Home charger is installed, it’s not working and the charging costs element of it are completely misleading, nobody is interested and each side points the finger at the other and fobs you off. Charger still isn’t working and car still has a dent with zero level of support or response Seems like the service is great…….unless there’s an issue and then it all changes
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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