Great customer service
Great customer service. Very informative.

Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Great customer service. Very informative.
Barbara Ramecz promptly answered my question about Wondle and a missing Driver Pack. Octopus EVs could have helped by providing more information before and at car delivery but, when I've had a response, their customer service reps have been very helpful.
Mei at Octopus was very helpful, process was easy and straightforward, all my questions were answered. Very positive customer experience. Five stars !! Should have done this sooner, car is great as well, electric vehicle via Octopus I cannot recommend highly enough.
I’ve had a fantastic experience with Octopus Electric Vehicles. The entire process was smooth and easy, and I was particularly impressed with the excellent communication throughout. Lucy was especially helpful, answering all my questions and making sure everything went smoothly. Highly recommend!
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I had the pleasure of working with Barbara Ramecz after placing my Octopus Vehicle order, and I can't express how impressed I am with her exceptional service. From start to finish, Barbara was incredibly professional, attentive, and consistently provided clear and timely communication at every step. Her dedication and support made the entire process smooth and stress-free. Thank you so much, Barbara!
From the beginning to the end of the process Charlie Davis has given excellent advice and customer service. The conversations were smooth, comfortable and enlightening.
Martin was very helpful and knowledgable as I was asking many many questions throughout the process.
Really positive experience from start to finish. I was unsure about moving to an EV but Robin from Octopus answered all my questions fairly and without pressure, then George looked after me really well during the delivery process. The aftercare has been good so far also.
Great experience from start to delivery, look forward to happy motoring
Great service from start to finish and the deal (on a BYD Seal) was far better than competitor's. From first enquiry with Eliott/Simon, communication was concise and timely. Once vehicle was ordered Mei took over and she continued in the same vein. Communication on status of order was regular and any questions posed she responded to very quickly. Couldn't ask for more.
The whole process, from choosing the right car, arranging the fitting of a home charger to the delivery of the car was easy peasy. Web site is easy to use and well set out and fun! Frequent contact from the Octopus EV team (thanks Aaron) meant that I was constantly updated with what was going on and where we were in the process.
Debbie was fantastic! She answered any and all queries I had with haste and professionalism, and even went the extra mile by arranging the delivery of a 3-pin charger, which arrived just a day after the vehicle so I can still charge at home before the proper EV charger is fitted later! Was always a pleasure speaking with someone so kind and friendly!
Great experience from start to finish, good exaplanation throughout and a good communication along the process. Have already recommended.
Leased a brand new EV Car via the Octopus Energy Salary Sacrifice Scheme at work recently and the process was very easy and the team at Octopus, Simon and Pankaj were very helpful throughout the process. No issues with the vehicle and the Electroverse App is very easy to use and great way to find the nearest charging point on their network.
Got my EV from Octopus recently, getting all the updates from booking my EV to getting my EV in time, team is quite helpful to get me all the information I needed and still in touch with me to see if everything is ok or not. I am impressed by the services and communication provided by Octopus and team, especially Rhianna and Max are quite good in helping to suggesting the right EV as per my requirement. Thanks.
Just the best and most incredible experience from enquiry to delivery of my new EV that I love. Fantastic deal as well, cheaper then elsewhere and great additional incentives via the electroverse charging credits. Car came as promised and on time in the condition expected with nice touches like two sets of car mats!! Both Steven in Sales and Mei the Ops Specialist I have the gold service level from both. Each are a credit to Octopus Electric Vehicles and the wider group. Thank you Octopus!!!
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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