Tanisha has been great
Tanisha has been great - has responded to all my queries really quick with the exact information I've needed and made the whole progress seamless. Much appreciated Tanisha

Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Tanisha has been great - has responded to all my queries really quick with the exact information I've needed and made the whole progress seamless. Much appreciated Tanisha
Bryony was very knowledgeable and even after changin my mind on numerous occasions kept the communication going. Overall very impressed by the service offered.
A great experience from start to finish. Thanks to Debbie who has been great in helping with all my questions and queries. The car is great and brilliant customer service.
We are very lucky to have been assigned a fantastic account manager, Olly Dovaston, who truly understands our business needs and prioritizes customer service. Olly is always on the ball with queries, providing excellent advice and support in a positive and cheerful manner. He has been instrumental in helping us integrate the salary sacrifice EV scheme into our core benefits offering
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great communication, quick delivery, friendly staff nothing to fault at all
Great service and I really love my new car. Nothing has been too much trouble for Debbie Atug and keeping me updated. Emails have been responded to quickly and Phone calls were really friendly. I was lucky enough to get my beautiful Cupra born in just over 2 weeks from the day I signed my documents. Very happy customer. Thank you
Great Service & Simple Process. Great help and advice from George Rose throughout the ordering process. George was able to talk me through the scheme and the process to be followed. I was given a list of available cars within my budget, I checked these and went back with some alternatives I'd researched. Once I'd decided on the car George called me again to go through the final details and a reminder of the process after which I ordered the car.
Deborah has been great all the way through. Kept me informed all the time. Always comes back when I have a question. Nothing seemed to be a problem. Great to talk to a real person.
This was a very easy and straightforward process order a new car, and Jessica was super helpful.
Prompt response times and excellent customer/user experience continually provided by Connor Virgo, our Account Manager
Fantastic experience end to end. From point of order through to delivery, I was kept informed via the "track order" capability, or speaking to the order team.
Mitch from Octopus EV was extemely helpful in helping me through the process of finding and ordering an EV on the salary sacrifice scheme. After a number of calls with Mitch and the advice he gave me I found the perfect car within my budget and was able to collect it within a couple of weeks. The process was very easy and it was encouraging to know I could change my order up until delivery date if I had a change of heart. I would highly recommend this scheme through Octopus EV and can't thank Mitch enough.
Carmen Chan is very communicative and responsive. Carmen is quick to follow up on anything outstanding in addition to keeping us in the loop with any promotional marketing plans i.e. the Octopus referral scheme. Overall, I am pleased with her performance.
Great communication especially with our first line contact - Harry Rutland who held our hand through the whole Ev- Leasing experience with Octopus. Great information, so helpful and patient. Nothing was too much trouble. Great communication & back up service too from the 'In -life team' who along with Harry sorted out the issues we experienced with our new car. The problems were not with Octopus but with the new car supplying company who had completely Mis- managed the whole car delivery. In-life had to come to the rescue helping us and saving the day! Well done Octopus. We are Very happy now and enjoying the car at last. Will certainly recommend you to others thinking of dipping their toes into the ev- leasing world.
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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