God oplevelse
God oplevelse, hurtig og præcis levering

Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
Reviewers generally praise SILVAN for its quick delivery and helpful staff, highlighting experiences with employees like Søren and Nawin, who provide excellent service. Many customers appreciate the ease of ordering and the promptness of shipping, often noting that their items arrive well-packaged and on time.
However, there are notable complaints regarding product quality, with some consumers receiving damaged or poorly cut materials, which detracts from their overall satisfaction. Additionally, issues with the click-and-collect service and inaccurate inventory information have frustrated some customers. Despite these concerns, the majority of reviews reflect a positive sentiment towards SILVAN, particularly for its service and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 761 |
| Jul 25 | 4.2 | 238 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Virkelig behjælpeligt personale”
“Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planke...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: SILVAN is #4 of 5 on overall rating in this group. On website & app, Ingrams Water & Air scores higher (4.6 vs 2.9).
500 reviews of SILVAN. Filter by what matters to you.
Alt var fint på nær en enkelt ting. Når man henter en håndfuld skyggelister, kunne det være rart, at I lige havde slået et par strips rundt om dem. Det gør dem lettere at bære ud af butikken uden at ramme andre mennesker og jeres varer.
Vi fik en helt fortræffelig vejledning af John i Isenkram. Det niveau af service hænger ikke på træerne..
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Har købt en ekstra dør til mit skur igennem silvans hjemmeside, men det var et fejlkøb. Ringer derfor til Silvans kundeservice og til spørger hvordan det fungerer med returnering, hun svarer at jeg selv skal betale for returnering og finde et fragtfirma der kan returnere varen til deres leverandør i Tyskland. Jeg bliver frustreret da dette er en stor pakke, og ikke bare lige kan sendes med post nord, Medarbejderen i Silvans kundeservice vil derfor kontakte deres leverandør i Tyskland,og spørge hvor meget de skal have for at hente det retur. Nogle timer efter skriver medarbejden en mail til mig hvor der står at det koster 196 € for returnering, altså næsten 1500,. Kr og så skal pakken ikke have været åben, jeg har haft åbent pakken h irefter jeg fandt us af at det var et fejlkøb, og dertil tilføjer medarbejderen at vi kan prøve at sælge det på markedsplace eller dba. Dette er under al kritik fra Silvan og deres kundeservice, det er sidstegang jeg nogensinde benytter Silvan det er meget skuffende.
Super god og hurtig service.
Super søde medarbejdere der altid står klar til at hjælpe!
Godt udvalg - hurtig levering
God pris, medlem af Forbrugsforeningen Hurtig levering
Har tit handlet i vores lokale byggemarked uden problemer men der web bestilling er uden sidestykke - til den negative side. Bestilte for 3 uger siden en Kirkedal låge som var på lager med 3-5 dages levering (kommer direkte fra Tree tops) efter 6 dage kommer der besked fra Silvan at produktet er udgået! Jeg kontakter Trretops, hvor jeg har handlet før men de har lågen på lager, problemet er blot forsendelsen som er omkring 2000 Kr. på Silvans web er forsendelse gratis men det opdagede de sikkert først da de skulle lægge ordren. At stikke kunne en løgn er det mest idiotiske en virksomhed kan gøre, de skulle blot have fortalt sandheden og jeg havde straks betalt for deres fejl. Ordren blev annulleret for nu 11 dage siden og ikke en øre er gået ind på min konto så nu er der lavet en callback til banken da Silvan sikkert heller ikke har styr på tilbagebetaling - ret træls når jeg jo har bestilt andet sted og dermed har penge ude at flyve 2 steder. Det blev så hermed aldrig Silvan mere, hverken butikken i Aalborg og da slet ikke web.
Gode maskiner ved udlejning og ok priser
God betjening trods travlhed.
Nemt afhentningssystem, en meget flink og venligt dame som tog sig af betjeningen
Super god service 🙏
Hurtig og nem levering og nemt at bestille på hjemmesiden
Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
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