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Hurtig, præcis aflevering - og venlig!

Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
Reviewers generally praise SILVAN for its quick delivery and helpful staff, highlighting experiences with employees like Søren and Nawin, who provide excellent service. Many customers appreciate the ease of ordering and the promptness of shipping, often noting that their items arrive well-packaged and on time.
However, there are notable complaints regarding product quality, with some consumers receiving damaged or poorly cut materials, which detracts from their overall satisfaction. Additionally, issues with the click-and-collect service and inaccurate inventory information have frustrated some customers. Despite these concerns, the majority of reviews reflect a positive sentiment towards SILVAN, particularly for its service and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 761 |
| Jul 25 | 4.2 | 238 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Virkelig behjælpeligt personale”
“Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planke...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: SILVAN is #4 of 5 on overall rating in this group. On website & app, Ingrams Water & Air scores higher (4.6 vs 2.9).
500 reviews of SILVAN. Filter by what matters to you.
Hurtig, præcis aflevering - og venlig!
Rigtig søde or rare personale, men, der manglede en eller to til at ekspedere, så ventetiden ikke blev så lang.
Jeg fik min vare, allerede dagen efter bestilling, trods udsigten til levering, var 3 dage Det er jeg ganske tilfreds med 👍🏻😊
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Lang kø og spurgte om de ikke kunne kalde ind og fik så at vide de havde 2 sygemelding så det kunne de ikke så havde det været hurtigt med scan selv kasse
EBBE <3 Silvan KBH K
Havde lejet en betonblander (til en god pris) i tre dage. Jeg indså dog på førstedagen, at jeg havde brug for blanderen i længere tid og prøvede at forlænge igennem Silvans booking system. Blev mødt af fejlmeddelelser, og kundeservice havde lukket - nå. Får kontakt til butikken og får at vide, at jeg bare skal booke på ny, da de har annulleret min ordre. Det virker desværre ikke. Får kontaktet butikken igen og får en Camilla i røret. Hun får løst problemet på små 15 minutter og jeg skal ikke foretage mig yderligere. Det er sgu i orden! 10/10.
God kundeservice og hurtig levering
Alt fungerede
Nemt og effektivt med clikk og collekt
Jeg kan varmt anbefale Silvan Lyngby hovedgade. Her bliver man mødt af søde, smilende medarbejderen hvor kundeservice er i top. De kan guide dig ved tvivl og er yderst kompetente inden for deres felt.
super nemt at hente
God betjening, hjælpsomme, oplyser om hvad man skal bruge. God butik i nykøbing falster
Gerhard var hurtig og udspurgte mig om hvad det var jeg skulle, og fik savet min liste til. 5 stjerner fra mig
Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
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