Den bedste kundeservice nogensinde
Salva er den mest servicemindede kundeservice medarbejder jeg nogensinde har mødt.

Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
Reviewers generally praise SILVAN for its quick delivery and helpful staff, highlighting experiences with employees like Søren and Nawin, who provide excellent service. Many customers appreciate the ease of ordering and the promptness of shipping, often noting that their items arrive well-packaged and on time.
However, there are notable complaints regarding product quality, with some consumers receiving damaged or poorly cut materials, which detracts from their overall satisfaction. Additionally, issues with the click-and-collect service and inaccurate inventory information have frustrated some customers. Despite these concerns, the majority of reviews reflect a positive sentiment towards SILVAN, particularly for its service and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 761 |
| Jul 25 | 4.2 | 238 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Virkelig behjælpeligt personale”
“Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planke...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: SILVAN is #4 of 5 on overall rating in this group. On website & app, Ingrams Water & Air scores higher (4.6 vs 2.9).
500 reviews of SILVAN. Filter by what matters to you.
Salva er den mest servicemindede kundeservice medarbejder jeg nogensinde har mødt.
Jeg ankom lørdag den 28. juni 2025 ved 18 tiden i Silvan på Amagerbrogade 25, for at hente en pakke og tog også et kig rundt i forretningen. Virkelig venlig, hjælpsom og imødekommende modtagelse 😊
Hvorfor skal vi vælge hvor leveringen skal være når i bare stiller det midt i indkørslen. Jeg havde valgt at det skulle stå i carporten. En sød nabo informerede mig lørdag, da jeg ikke er hjemme. Der er tale om 4 stole og ikke produkter på mange kilo. Jeg ser frem til at se om alle stolene er der.
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Nyt system hvor man skal taste de sidste 4 cifre i ens order ind på tablet, uanset om det er pakke eller cac. Det overså jeg, og magen til sur og ikke serviceminded ung dame skal man lede længe efter🤨😡
De ringede til mig om at bestilte varer ikke var på lager Sender nyt i næste uge
God service og varen klar til udlevering da vi kom
Nem & overskuelig hjemmeside. Varen ankom før tid, perfekt👌👌👌👌👌
Bestilt click & collect - fungerede upåklageligt
Super god, hurtighed 👍
Alt var klar og pakket top service
Hurtigt og korakt levering
Bestilte to substituerende varer, hvorefter kun den ene kan leveres, hvilket jeg først bliver informeret om 2-3 dage efter bestilt varer. Skal derefter betale 300 kroner for at sende anden varer retur, da jeg kun vil have ordren, hvis begge varer kunne leveres.
Hurtigt og effektivt
Jeg er i gang med et større sommerprojekt og havde brug for lidt hjælp og vejledning af værktøj/materialer - personalet var meget imødekommende for mine mange spørgsmål og super behjælpelige med at finde frem til de rette materialer. Generelt en meget overskuelig og god butik. Kører gerne for den gode service her!
Super service fra personalet i Lyngby. Man mærker den gode energi og samspil fra personalet med det samme man kommer ind i butikken. Og jeg kom hjem alt hvad jeg havde på min indkøbsliste, som gjorde jeg lille projekt meget nemmere. Tak for hjælpen og rådgivning. Kommer helt sikkert igen.
Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
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