Hurtig og fin levering men dårligt når…
Hurtig og fin levering men dårligt når man vil returnere varen

Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
Reviewers generally praise SILVAN for its quick delivery and helpful staff, highlighting experiences with employees like Søren and Nawin, who provide excellent service. Many customers appreciate the ease of ordering and the promptness of shipping, often noting that their items arrive well-packaged and on time.
However, there are notable complaints regarding product quality, with some consumers receiving damaged or poorly cut materials, which detracts from their overall satisfaction. Additionally, issues with the click-and-collect service and inaccurate inventory information have frustrated some customers. Despite these concerns, the majority of reviews reflect a positive sentiment towards SILVAN, particularly for its service and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 761 |
| Jul 25 | 4.2 | 238 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Virkelig behjælpeligt personale”
“Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planke...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: SILVAN is #4 of 5 on overall rating in this group. On website & app, Ingrams Water & Air scores higher (4.6 vs 2.9).
500 reviews of SILVAN. Filter by what matters to you.
Hurtig og fin levering men dårligt når man vil returnere varen
Først i butik for at betale for en sæk sand købt clic volley. Derefter afhentning i bygge afd. Her var ingen medarbejdere. Måtte ringe mange gange før der kom en. I øvrigt hjælpsom medarbejder. Der gik andre kunder rundt og søgte hjælp!
Schnelle Lieferung,sind begeistert 😃
Rigtig positiv oplevelse, selvom online booking fejlede. God, ny vægscanner. Rimelig pris for kvalitet.
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Godt og nemt.
God service
Alt var godt og sikkert.
Virkelig positiv oplevelse. Var i kontakt med 4 forskellige medarbejdere som var serviceminded og lavede god overlevering til hinanden.
Rikke fra silvan Nørrebro er den bedste medarbejder som i skal give lønforhøjelse til! Hun er grunden til at vi har brugt mange penge!❤️
Fik udleveret lånemaskine uden inkluderet tilbehør Da jeg henvendte mig til biurikken gav de mig kun en tredjedel af tilbehør Måtte altså i Silvan tre gange før jeg havde det jeg betalte for,
hurtig og expedit levering til min hoveddør. 1½ dag fra jeg købte min vare via silvans hjemmeside, til den var leveret, super
Fik reserveret vare til click og collect. Var hurtigt klar til afhentning Silvan, Valby.
Hurtig og smilende betjening. Jeg fik et venligt ord med på vejen
Havde bestilt en Makita batteri løvsuger online, fik leveret en Bosch med ledning. Da jeg henvender mig skal jeg indsende og dokumenterer jeg har modtaget forkert, til kundeservice. Får svar tilbage at der kan gå 5 hverdage før jeg høre noget. Vælger at kontakte jer da jeg om 5 dage kommer til Ålborg hvor det ligger en Silvan og tænker jeg selv ku bytte den. Da kundeservice skal tjekke, beder I om referencenr, det viser sig så at den mail jeg har modtaget er med et forkert referencenr. Jeg hører om den maskine jeg skal hente i Ålborg kan reserveres så jeg ikke kører forgæves, det kan så ikke lade gøre. Ikke den kundeservice jeg ville have forventet af jer.
God og venlig betjening. Let at bestille online.
Alt kørte dvs køb/levering tilfredshed med produktet
Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
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