Super dygtig
Super dygtig, hurtig og god betjening af Benny. Rigtig god service

Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
Reviewers generally praise SILVAN for its quick delivery and helpful staff, highlighting experiences with employees like Søren and Nawin, who provide excellent service. Many customers appreciate the ease of ordering and the promptness of shipping, often noting that their items arrive well-packaged and on time.
However, there are notable complaints regarding product quality, with some consumers receiving damaged or poorly cut materials, which detracts from their overall satisfaction. Additionally, issues with the click-and-collect service and inaccurate inventory information have frustrated some customers. Despite these concerns, the majority of reviews reflect a positive sentiment towards SILVAN, particularly for its service and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 761 |
| Jul 25 | 4.2 | 238 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Virkelig behjælpeligt personale”
“Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planke...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: SILVAN is #4 of 5 on overall rating in this group. On website & app, Ingrams Water & Air scores higher (4.6 vs 2.9).
500 reviews of SILVAN. Filter by what matters to you.
Super dygtig, hurtig og god betjening af Benny. Rigtig god service
Blev leveret dagen før. Havde modtaget en forventet levering, da ordren blev afgivet, men varer kom dagen før. Dejligt
Hurtig levering, sødt personale
Bestilte et løbehjul mandag og modtog det tirsdag, det er service😊
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Jeg oplevede at Salwa ydede en overordentlig god kundeservice. Er ofte blevet betjent af hende og hun fremstår altid glad og professionel
Skidt.Pengene trukket 24.6 men varen endnu ikke leveret 26.6.
Hurtig levering
Hurtig levering
Silvans arbejde i sig selv ganske upåklagelig! Fragt processen var tilgengæld virkelig dårlig! Tidsestimat oplyst 15 min før og når man betaler 300kr i fragt ville det da være fedt hvis fragt manden i det mindste vil ligge varen i opgangen… og ikke bare ude på gaden!
great user experience and delivery on time
Nemt at bestille og hurtig levering. Dog blev ordren delt i 2 og jeg betalte fragt for begge dele og sidste ordre kom næsten en uge før oplyst. Da det var levering i sommerhus og jeg ikke var til stede kunne det være problematisk.
Jeg bestilte to ting, og modtog ret hurtigt den ene. Den del var fin. Silvan sendte også en faktura, og hævede pengene fra min konto. Dét havde de styr på. Derefter skete intet. Jeg fik ingen besked om pakke to, intet. Jeg kunne se i GLS app, at de havde bestilt en pakkeleverance. Efter en uges tid kontaktede jeg Silvan via mail. Der skete ingenting, kun automatisk svar om at mail var modtaget. Nogle dage senere ringede jeg og talte med en medarbejder. De kunne ikke finde ud af hvorfor pakken ikke var blevet sendt, men ville finde ud af det og sende en mail senere på dagen. Ingen mail. Jeg ringede dagen efter og talte med en ny medarbejder der heller ikke vidste noget, men ville finde ud af det og sende en mail senere samme dag. Denne medarbejder skal have stor ros. Det lykkedes ham at finde ud af, at pågældende vare var udsolgt. Det var derfor de ikke havde sendt den. Det der er mest utilfredsstillende her er, at når lageret opdager at de ikke har en vare der ellers står som "på lager" på deres webshop, så har de ikke tænkt sig at give kunden, eller kundeservice for den sags skyld besked herom. At kunden har betalt en faktura og forventer at få en vare, har de da ikke tænkt sig at gøre noget ved.
Det fungerer bare, alt er ok.
Perfect delivery
Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
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