Hurtig levering som lovet
Hurtig levering som lovet Gode varer

Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
Reviewers generally praise SILVAN for its quick delivery and helpful staff, highlighting experiences with employees like Søren and Nawin, who provide excellent service. Many customers appreciate the ease of ordering and the promptness of shipping, often noting that their items arrive well-packaged and on time.
However, there are notable complaints regarding product quality, with some consumers receiving damaged or poorly cut materials, which detracts from their overall satisfaction. Additionally, issues with the click-and-collect service and inaccurate inventory information have frustrated some customers. Despite these concerns, the majority of reviews reflect a positive sentiment towards SILVAN, particularly for its service and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 761 |
| Jul 25 | 4.2 | 238 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Virkelig behjælpeligt personale”
“Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planke...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: SILVAN is #4 of 5 on overall rating in this group. On website & app, Ingrams Water & Air scores higher (4.6 vs 2.9).
500 reviews of SILVAN. Filter by what matters to you.
Hurtig levering som lovet Gode varer
godt produkt til prisen
Bestilte om eftermiddagen og vare kom næste morgen med GLS, hurtigere kan det vist ikke gøres 🙂
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Silvan Kultorvet ville ikke være det samme uden den ekspertise Ebbe giver. Jeg er stamkunde og hver gang bliver jeg ledt hen til ham eller selv finder ham. Han ved alt, guider og er giver en enorm god kundeservice. Tak for alle de gange jeg har efterspurgt hjælp til flere projekter.
Varerne var hurtigt klar (Click and collect) og så slap jeg for selv at rende rundt og lede efter det. Havde nemlig lidt travlt den dag.
Nemt at bestille og afhente. Perfekt!
Jeg skulle bruge et bord til et event, så jeg undersøgte, om de havde det hjemme i min lokale Silvan. Her stod der, at de havde over 100 hjemme. Da jeg så kom i Silvan, da havde de ikke flere. Jeg bestilte derfor et på nettet med levering dagen efter, som også var dagen for eventet. Jeg skriver adresse + firmanavn i bestillingen, og beder dem om at sætte pakken på terrassen, hvis ikke jeg er der. Da GLS så kommer dagen efter, så kører de lige forbi mig vender om, og kører igen. De var ikke ude af bilen, til trods for, at jeg var der og at jeg havde bedt dem om at sætte pakken på terrassen. Dagen efter får jeg en sms om, at bordet er leveret. Men det er nu for sent, da jeg skulle have brugt bordet dagen forinden og ud over det, er der ingen, der kan finde bordet nogle steder. Jeg har skrevet en besked til Silvan, men jeg har desværre ikke fået svar.
Dårlig kommunikation vedr manglende vare ved levering. Kunne ikke svare på hvornår den kom. Valgte at slette del ordre.
Havde en fantastisk oplevelse. Havde bestilt noget laminatgulv over nettet og bliver derefter kontaktet af Varehuschefen der oplyser at deres pakker med gulv var defekte. Han bestiller så 5 pakker fra Frederikssund der havde dem på lager og som endda kommer samme dag + 1 pakke u.b. Virkelig sublim kundeservice.
Jeg har nu to gange handlet Click&Collect ved Silvan, og begge gange har Silvan pakket forkerte varer. Seneste bestilte jeg en ny kniv til min plæneklipper, men da jeg kommer og henter den, kan jeg med det samme se at det er en forkert kniv. Da jeg fortæller ekspedienten det, kan hun på 5 sekunder se at der er forskel på varenummer på pakken og på ordreseddel. De har så desværre udsolgt af den kniv jeg havde bestilt, så det eneste de kan er at give mig pengene tilbage - ikke et tilbud om at skaffe den rigtige og sende den portofrit. Det blev så til en forgæves tur til Silvan, og ikke så meget som en undskyldning eller beklagelse, blot et træk på skulderen fra butikkens side..... Det er som om de tænker "vi finder bare noget lignede - det opdager kunden nok ikke"
Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
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