Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
Reviewers generally praise SILVAN for its quick delivery and helpful staff, highlighting experiences with employees like Søren and Nawin, who provide excellent service. Many customers appreciate the ease of ordering and the promptness of shipping, often noting that their items arrive well-packaged and on time.
However, there are notable complaints regarding product quality, with some consumers receiving damaged or poorly cut materials, which detracts from their overall satisfaction. Additionally, issues with the click-and-collect service and inaccurate inventory information have frustrated some customers. Despite these concerns, the majority of reviews reflect a positive sentiment towards SILVAN, particularly for its service and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 761 |
| Jul 25 | 4.2 | 238 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Virkelig behjælpeligt personale”
“Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planke...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 999 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: SILVAN is #4 of 5 on overall rating in this group. On website & app, Ingrams Water & Air scores higher (4.6 vs 2.9).
500 reviews of SILVAN. Filter by what matters to you.
Jeg blev ekspederet af Isak på Amagerbrogade og vil gerne dele min gode oplevelse. Jeg havde brug for sparring på mit projekt for at opnå den smarteste løsning. Isak var god til at fange mine ideer og komme med forslag til at opnå målet. Mange tak.
Easy transaction
Jeg lejede en maskine, og den blev ikke rengjort
Imødekommende og venligt personale
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Som altid super service!
Bestilte clikc-colleckt online fik en besked om mit ordrer var klar kørte afsted til butikken og fik afvide da jeg kom at de ikke var klar og jeg selv skulle pakke mine 25 fliser og sten grundet at de ikke løfter tunge ting i butikken og det var reglerne så måtte selv pakke mine sten værre vrøvl har jeg ikke hørt længe og en fiasko bestiller aldrig gennem silvan click og collekt Fik respons fra butikken og lederen efter en en mail korrespondence os mellem fik jeg indtryk af at det var en fejl og føler jeg fik svar og retter min anmeldelse efter samtalen til fyldestgørende tilfredsstillende og nu hvor jeg har handlet flere gange og uden problemer skal jeg selfølgelig stadig handle hos silvan 👍 tak for svar og en god behandling og godt med en god leder Kristian Kjeldsen
Hurtig service, ingen vente tid, og rigtig flink personale
Hurtig klar til afhentning en søndag
FIn service og hurtig levering
Super service af Nikolai vedrørende bestilling af Bosch reservedele .
God service som altid
Hej Jeg bestilte en vare (Cozze Pizza ovn 17”) Men den fandtes, trods information om det modsatte, ikke i butikken, hvilket resulterede i at jeg tog afsted med et mindre godt produkt. Mvh Lars
Super hurtig ekspedition og meget venligt personale i Hvidovre
Bestilte en plæneklipper og noget olie til afhentning (click and collect). 10 minutter efter jeg havde bestilt fik jeg en sms om at varerne kunne afhentes i Svendborg. Jeg blev endda ringet op af en medarbejder fra Silvan. Det er da fin service. Tak for set Silvan. Her handler jeg gerne igen
Ordrebekræftelsen levede ikke op til leveringstidspunktet og jeg har i skrivende stund stadigvæk ikke modtaget varen. Pengene blev hævet uagtet, at kundeservice kunne se varen stadigvæk befandt sig på lagret. Jeg ville gerne have mine penge tilbageført således, at jeg kunne bestille varen et andet sted - kundeservice forklarede det kunne ikke lade sig gøre for de vidste jo ikke hvor varen befandt sig. Efter flere henvendelser til kundeservice har jeg opgivet og bestilt varen et andet sted.
Det var bare tip-top! Nemt at bestille, hente og aflevere. Får en til at tænke, at det måske er unødvendigt altid at eje, når man problemløst og til en rimelig pris kan leje. 👌🙂
Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
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