Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
Reviewers generally praise SILVAN for its quick delivery and helpful staff, highlighting experiences with employees like Søren and Nawin, who provide excellent service. Many customers appreciate the ease of ordering and the promptness of shipping, often noting that their items arrive well-packaged and on time.
However, there are notable complaints regarding product quality, with some consumers receiving damaged or poorly cut materials, which detracts from their overall satisfaction. Additionally, issues with the click-and-collect service and inaccurate inventory information have frustrated some customers. Despite these concerns, the majority of reviews reflect a positive sentiment towards SILVAN, particularly for its service and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 761 |
| Jul 25 | 4.2 | 238 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Virkelig behjælpeligt personale”
“Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planke...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 999 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: SILVAN is #4 of 5 on overall rating in this group. On website & app, Ingrams Water & Air scores higher (4.6 vs 2.9).
500 reviews of SILVAN. Filter by what matters to you.
Vi har brugt Silvan i > 50 år Personalet er venlige og hjælpsomme. Man gør meget ud af butikkens fremtoning. Men det virker som om, at det individuelle behov, eller "lidt ud af boksen" - tør personalet ikke. Man får indtryk af en ung, lidt uerfaren personale gruppe - som har meget lidt selvstændig uddelegeret kompetence.
Specielt leveringen var jeg glad for - var bange for det blev sat af ved vejen - med mulighed for at det kunne stjæles. det blev sat ind i min ladebygning og seddel på det - lagt i postkasse
Hurtigt betjening.
Varerne er ikke indpakket så de kan holde til transport med fragtmand. Alle tre reoler er ødelagt ved modtagelse. Meget dårlig service.
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skide god service og hurtigt
Helt igennem yderst utilfredsstillende Jeg ville gerne kunne give 0 stjerner, hvis det var en mulighed. Min webordre blev ikke leveret den 18. juni (som ellers oplyst). Efterfølgende har jeg adskillige gange ringet til Kundeservice- men intet skete med min webordre (ej heller mails blev sendt som ellers lovet). Jeg har flere gange skrevet mails - men ingen tilbagemelding. Det skal nævnes, at der er tale om en mindre ordre med varer, der ikke er specialvarer! Det er uforståeligt, at medarbejderne hos kundeservice ikke har gjort det, som de lovede under samtalerne. Det er lige så uforståeligt, at lagermedarbejderne ikke har formået at finde frem til min webordre (og hvorfor har man ikke kunnet plukke og fremsende en ny ordre??) Det er så ærgerligt med den tilsyneladende ligegyldighed medarbejderne har udvist!! Dags dato (den 24. juni) har jeg talt med en medarbejder ved kundeservice (J), og han var yderst hjælpsom og effektiv. Tak for det, J.
Hurtig levering. Dog så hurtigt at overraskelsen for min frue blev lidt ødelagt 🤣 Stod forventet levering 16/6. Kom den 5/6. Men stadig 5 stjerner 👍🤣
Jeg modtog min vare dagen efter at den var bestilt.
Særdeles venlig og hurtig ekspedition
Nemt og hurtig levering 👌
Alt gik godt.
Service og brugervenlighed på hjemmesiden fejler ikke noget, men produkterne er jeg meget utilfreds med. Jeg købte et solar springvand, som kun virkede et par timer og så købte jeg dækbark, der var så formuldet at der mere er tale om plantejord. 25/6: er blevet kontaktet af Jacob fra Silvan Helsingør som har tilbudt at bytte varerne - fantastisk service! Derfor har jeg ændret min anmeldelse fra 3 til 5 stjerner.
Endnu en ordrebekræftelse oprettet til en anden person, men sendt til min mail, jeg er ved at være godt og grundig træt af Silvan, der er jo stadig intet sket selvom jeg har gjort opmærksom på problemet☹
Super service, nem og bruge, meget venlig personale 👍
Bestilte click and collect. Indenfor 10 minutter var ordren klar og det tog kun ganske kort at få udleveret varen. Sød betjening
Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
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