Enkel click & collect
Enkel click & collect og fin after sale service

Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
Reviewers generally praise SILVAN for its quick delivery and helpful staff, highlighting experiences with employees like Søren and Nawin, who provide excellent service. Many customers appreciate the ease of ordering and the promptness of shipping, often noting that their items arrive well-packaged and on time.
However, there are notable complaints regarding product quality, with some consumers receiving damaged or poorly cut materials, which detracts from their overall satisfaction. Additionally, issues with the click-and-collect service and inaccurate inventory information have frustrated some customers. Despite these concerns, the majority of reviews reflect a positive sentiment towards SILVAN, particularly for its service and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 761 |
| Jul 25 | 4.2 | 238 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Virkelig behjælpeligt personale”
“Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planke...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: SILVAN is #4 of 5 on overall rating in this group. On website & app, Ingrams Water & Air scores higher (4.6 vs 2.9).
500 reviews of SILVAN. Filter by what matters to you.
Enkel click & collect og fin after sale service
Mit køb blev først leveret to uger for sent og det var ikke muligt at får klar besked fra Silvan
Niels-Henrik i Silvan Nørrebro hjalp mig i savværket i dag — kæmpe tak! Flink og kyndig vejledning.
Jeg bestilte click & collect og fik besked om at henvende mig i butikken og taste ordrenr på en skærm. I butikken er der INGEN skilte mod "clock & colect". På en skranke stod en skrn med "click & collect". Jeg trykkede på dette og ingenting sker. Jeg spørger en medarbejder som siger at "jeg da skal bruge den anden skærm". En skærm som står 10 meter væk, helt uafmærket midt i lokalet. Her trykker jeg ordre nr og får derefter en ventenummer, og INGEN besked om hvad der så skal ske. Endnu engang må jeg have fat i en medarbejder som fortæller at "jeg da skal køre gennem drive in til et sted hvor der står "Vareudlevering". Jeg køer gennem Drive in hvor der intet sted er skilte med "Vareudlevering". Endnu engang fat i en medarbejder, som efter noget tid får fundet varen og givet mig den. Det er totalt idioti at der ikke i mailen/sms en står hvad jeg skal gør. Helt uacceptabelt at der inde i butiken er NUL skilte med Click & Collect. Latterligt!
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Konge service - hjælpsomme og med god energi! Alle mine behov blev mødt og gik derfra med præcis dét jeg eftersøgte.
Leveret lige til døren og dagen før de havde regnet med
Lejet en plæneklipper og alt fungerede til et 12 tal. Super sympatisk mand ved udleveringen og samme ved afleveringen. Bedre kan det ikke gøres tak. 🤩
HURTIG LEVERING trods at pakken skulle hele vejen til Bornholm. Indholdet (silkepapir / indpakningspapir ) var pakket forsvarligt så der ingen skader er sket under transport. SÅ ALT TAGET I BETRAGTNING - super god service og hurtig levering… og varme anbefalinger herfra
Overholdte hvad man havde lovet
Super service og hurtig levering
Levering dagen efter
Pakken kom næste dag.
En ung mand der var en knag til at hjælpe en gammel mand.
Hurtig levering, men ikke helt korrekt varetype. Tilslutnings aggregatet til køkkenarmatur var fejl. Efter utallige forsøg måtte jeg købe Gardena kobling. Læg to typer gevindskrue i pakningerne er mit råd.
Holder leveranse tiden
Varen lå klar efter en halv time.
Varen blev ikke leveret som forudsagt uden notifikation.
Altid god service. Dog lidt længere leverance på flagstang end vi havde forventet, men det stod fint oplyst i ordrebekræftelsen. Kom så alligevel nogle dage før. 👍
Meget nemt at handle.
Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
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