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Stets einwandfreier Service, tolle Produkte, prompter Lieferservice.

zooplus.ch is an online platform specializing in pet supplies, including pet food and accessories. Established in 1999, the company aims to provide pet owners with a convenient shopping experience, offering over 9,000 products tailored to various pets such as dogs, cats, small animals, fish, birds, and horses. Customers can find a wide selection of items ranging from food and toys to bedding and health products. The website caters to pet lovers seeking quality products at competitive prices, with additional benefits like free shipping on orders over CHF 69 and discounts for new customers. zooplus.ch emphasizes customer satisfaction by providing a user-friendly interface for easy navigation and an option for subscription services to ensure regular supply of essential pet items.
Zooplus.ch receives mixed feedback from its customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the fast delivery, often highlighting that it is a consistent strength of the service.
However, numerous complaints arise regarding the customer service, with phrases like "worst customer service experience ever" and "miserable shipping warehouse" frequently mentioned. Customers also report issues with the delivery service, particularly with DPD, stating that packages often do not arrive as expected. Additionally, some consumers note rising prices and inconsistencies in billing, which adds to their frustration. While the product selection, especially for cat food, is generally viewed positively, the overall sentiment leans towards disappointment due to service-related issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 578 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 4 |
| Oct 24 | 2.7 | 6 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 10 |
| Jan 25 | 2.2 | 14 |
| Feb 25 | 4.3 | 98 |
| Mar 25 | 1.7 | 11 |
| Apr 25 | 2.0 | 9 |
| May 25 | 2.7 | 6 |
| Jun 25 | 2.0 | 8 |
| Jul 25 | 1.5 | 13 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They solved my problem”
“Worst customer service experience EVER”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Food & Supplies.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 2.9 out of 5 (fair) | 2.8 out of 5 (fair) | −50% | 578 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | +2% | 458 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 100 | |
| 3.5 out of 5 (good) | 100 out of 100 | — | — | — | −28% | 100 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −23% | 100 |
Bottom line: zooplus.ch is #5 of 5 on overall rating in this group. On delivery, Internet Reptile scores higher (4.3 vs 2.8).
500 reviews of zooplus.ch. Filter by what matters to you.
Stets einwandfreier Service, tolle Produkte, prompter Lieferservice.
J'aime autant les produits pour chats que ceux pour chiens. Bonne qualité à tous les prix. Livraison rapide. Je recommande !
Alles super wie immer bei zooplus. Danke für die schnellen Lieferungen
Good day , I want too thanks you for your excellent services. Me and my cats are very satisfied with everything: yours products , delivery services and big range of choices. Wish your team wonderful fin years ❤️
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 32% are 1–2★.
Schon mehrere Male bestellt, bis jetzt immer zufrieden
Das Katzenfutter kann ich zu einem Toppreis bei Ihnen kaufen. Leider ist die Marke nicht immer im Sortiment enthalten.
Bin sehr zufrieden
Schnelle Lieferung. Sehr gutes Preisverhältnis
Gute Artikel Auswahl mit gutem Lieferservice , Danke
Bei uns hat immer ALLES von A-Z geklappt. Wir sind sehr zufrieden.
Alles super für mich und meine Katzen
Bis Anhin sehr gut bedient worden. Doch leider wurde eine Reklamation bis anhin noch nicht behandelt. Hunde-Matratze
Ich habe jetzt das erste mal für meine Katzen hier mehrere Artikel Bestellt und via Kreditkarte Bezahlt.Hab alles innert 3-4 Tagen bekommen und bin sehr Zufrieden mit den Produkte und Preise hier.Wenn ich das gleiche in einem Zoo Geschäft hier in der Schweiz Bestellte hätte ich Einiges mehr für das gleiche Bezahlt.Werde auf jedenfall weitere Bestellungen tätigen.Dankeschön lg
Pas sérieux. Toute leur correspondance mail est en Allemande. Le numéro de suivi ne fonctionne pas. Délais pas respectés. Les autres sont peut-être plus chers de 10% mais ça fonctionne. Bref, je déconseille
Kritische Bewertungen über Produkt Hundewurst werden nicht aufgeschaltet. Dafür wird per Mail darauf hingewiesen dass bei Unstimmigkeiten direkt per Mail das Anliegen behandelt werden soll. Absolut unseriös. Konto aufgehoben. Zooplus nie wieder.
Ich bestelle schon seit Jahren alles was ich für meine Katzen brauche bei Zooplus und war immer zufrieden. Gute Produkte (Qualität, Auswahl) zu fairen Preisen, schneller Versand und unkomplizierte Bezahlung. Das Sparprogramm (Punkte sammeln) hätte einen zusätzlichen Stern verdient :)
Deshalb bestelle ich alles bei Zooplus.de Aber eigentlich ist diese abzocke schon sehr unverschämt. Zalando und die anderen guten Online-Händler habe in Deutschland und der Schweiz ähnliche Preise. Zooplus ist einfach schlecht, was das betrifft. Money Money
zooplus.ch is an online platform specializing in pet supplies, including pet food and accessories. Established in 1999, the company aims to provide pet owners with a convenient shopping experience, offering over 9,000 products tailored to various pets such as dogs, cats, small animals, fish, birds, and horses. Customers can find a wide selection of items ranging from food and toys to bedding and health products. The website caters to pet lovers seeking quality products at competitive prices, with additional benefits like free shipping on orders over CHF 69 and discounts for new customers. zooplus.ch emphasizes customer satisfaction by providing a user-friendly interface for easy navigation and an option for subscription services to ensure regular supply of essential pet items.
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