Everything went very smoothly. Great experience.
Best price I could find. Shipped the next day. Arrived the following day. I was hesitant to buy anything from this site at first, but the item, a Peerless soap dispenser was priced right.
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
Best price I could find. Shipped the next day. Arrived the following day. I was hesitant to buy anything from this site at first, but the item, a Peerless soap dispenser was priced right.
Super slow customer service should not have wait on the phone for 30 to get an answer. Cannot recommend
Same day shipping on most orders placed before 4pm local time? Local to whom? It took them 4 days just to prepare a single item purchase AND we're in the same time zone.
I was very pleased with my recent order with Zoro. I received my order very fast and it was complete as ordered. Free shipping was a plus. I over ordered one of the items (my mistake) and requested a return of that item. Zoro promptly credited my card for the return. Communication was great during my order process. My experience has been excellent.
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
I bought a heel cup kit for my recumbent bike. They don't fit the bike, and I have repeatedly tried to call the company, waited 10 or 15 minutes on hold, and gave up trying to arrange a return. Every week I get a Zoro ad pamphlet in my mailbox bragging about the company and trying to get business. I can see why 68% of the ratings for this company are 1s. Too bad I can't give them a zero. This company is abusive toward customers.
I have ordered from Zoro a few times and all orders have been excellent. They have live people to talk to and no issues for me regarding any products.
Many problems over the course of the past 2-3 orders. After they cancelling the last one without contacting me I gave them one more chance by attempting to contact them and haven't received anything since their automated reply (sent 5/29; which specifically stated that I would be contacted in 24-48hrs). Since that time I have determined that they are more trouble than they are worth and I'm moving on to other suppliers (not to include their parent company Grainger).
Don't listen to those negative reviews. Probably paid by competitors. Zoro is AMAZING. The shipping is fast, customer service is superb. I usually shop for Dewalt and Stanley products..Everything arrives the next day. To my surprise Zoro sells Biscoff cookies and BOBS RED MILL. Saved me a trip to Costco:) Hopefully Zoro becomes next Amazon but in a good way:)
I honestly was shocked when I saw this low star rating. There customer service has made things right 100% of the time for. I got some precision tools something was wrong shipping label sent replacement in 2 days. Ordered a set of wrenches the roll was torn sent a replacement shipped same day and I’ve bought dozens of other things with zero issue
Sent 3M Cubitron sanding discs that were water damaged and looked like they had been sitting on a shelf for years. The grit did not last anywhere near as long as a cubitron disc should. Emailed customer service with no response and the case number was not in our account as it said it was. Almost a week later, called in with a long wait just to see if the case number was real or just generated to make you think they are doing something. We had to use these damaged discs as our jobs are on a timeline, so expected no credit or refund. Their solution was 10% off the next order, which anyone can get by just holding the order in the cart for a couple hours. Read the other reviews about Zoro and think twice before spending your money. At this point I wouldn't be surprised if Zoro is simply reselling the returns from Grainger. 1 star as at least the lady I talked to was very nice to me.
Terrible terrible experience!! Order number SO35976216, tried to order the 1/2 deep socket set, was not able to do so called and he said system was down and would take it manually, little did I know from the beginning the item I wanted was misrepresented by the wrong picture??? Went through the complete process having him put in the order, sending Me to the payment people, went through and sent back to him and thanking me for my Purchase. Over a week later no email nada showing anything but did receive the initial email showing it went through and credit card charged!!! So called back and was told no order shown??? Really so went through the process again, ordering the set of 7 deep sockets. Same process thank you bla bla bla, week later no email showing shipping???? So called again and she said u understand not everything ships one day?? No, so she said it will be coming. Days later today it shows up and only one socket, not the set!!!!! I called they admitted their mistake and instead of $$$22 it’s going to cost $77 are you kidding me? I could have ordered on Amazon for a Little over $30. I’m an so pi….!! She would not budge as I said I did nothing wrong send me the set! She credited my one socket Said keep it have a nice day goodbye. Unbelievable
I recently ordered a Flotec sump pump. When it arrived, the original box had been taped up around all of the edges and was badly damaged. First time I used it, the pump wouldn't suck any water. To make it worse, I was electrocuted after it shorted out. Upon further inspection, it had been taken apart a few times judging by the wear and tear on the assembly screws. Obviously, Zoro sells defective and damaged products as new. Stay far away from this scam company!!
They sent me the wrong item, i.e. not the one listed and pictured on their website. When I contacted them, they told me I had to send photos of the wrong item to their "vendor", before anything could be done, even though I bought it directly from Zoro and paid Zoro for the item. I sent the photos and complained about having to deal with their "vendor". After two weeks they processed a refund, but did not refund the shipping amount and tax, i.e. only a partial refund. Do not do business with this company. Horrible customer service.
I ordered a product with a credit card I never use. 5 minutes after placing my order my credit card number was stolen and a purchase was fraudulently made. Luckily my credit card company declined the purchase. I have reported them to the BBB. I’m going to cancel my order because I don’t believe this is a legitimate company selling products.
Amazing customer service!!!!
They sent the WRONG ITEM (not what I ordered). Then, "customer service" tells me I have to send a picture of what I received BEFORE they can do anything! Sent them a picture of the WRONG ITEM, then they told me (after I called them AGAIN), "we will have to contact the manufacturer and wait until they get back to us!" That is "customer service?" RIDICULOUS! I will not purchase ANYTHING from them ever again, no matter how low the price is! I would advise even my worst enemy to avoid this company, or you will be sorry (like I am)! AVOID THEM LIKE COVID!!
Ordered bifold doors site said in stock. Then received notice they are in stock and shipping in two days. Then received notice that not in stock . So I cancelled. Five days later I get notice that they are shipping. I call and even though they have not been picked up they can’t cancel the order. Unbelievable! Very friendly customer service but useless. DO NOT BUY FROM ZORO!!!’
If it were possible to give ZERO stars I would. This company (if you could call it a company) is NON-RESPONSIVE and could care less about the garbage it sells. We in good faith purchased what was described as a "new" magnetic lock only to be given a completely different model number in a "used" box stamped with the correct part#. When our techs tried to operate it a BIG FAT NOTHING happened. This is because they put a different model number in the box and well.........it failed miserably. What a SCAM. Someone had to have known that they were switched. To say our Customer was upset would be an understatement. Our only recourse was contacting ZORO and asking for an RMA. They asked for pictures and to send them the original order# via an e-mail (which we did). They said to give them 48 hours and they'd respond back to us.. Well, that's another scam. Do they even have a department that addresses passing off new equipment that is used and wrong? Probably not but 2 WEEKS LATER......NOTHING. No response a big ZIP, ZERO, NADA. What a SCAM. I believe our only recourse at this time is to report them to the bank we used for payment as fraud? ZORO was made aware of this from day one but has chosen to do nothing. We have the proof at hand and if I were you DON'T EVER AND I MEAN EVER DO BUSINESS WITH ZORO.
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
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