Seamless experience
Seamless, unpressurized experience. No haggling, no hard sell, makes the whole process so much easier.

Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
Seamless, unpressurized experience. No haggling, no hard sell, makes the whole process so much easier.
Came to have a browse for a car. No one was pushy and left us to it till we needed help which was nice. They were Very happy to let us take a car for a test drive. When signing the deal Jamie (from the yellow team) was very patient and talked us through everything. We had minor issues with body work which were resolved. 2nd time back at available cars in Sutton and I’ll definitely go back there again in the future.
Excellent service
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
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Open until 8pm. A great selection of cars to choose from. We needed a car quickly as we lost ours in an accident, the team ensured a quick turn around. We viewed the car on the Tuesday evening. placed a deposit on the Wednesday and collected our car on the Friday. Great service
Brilliant service from start to finish
Fantastic experience from start to finish No pressure on looking at cars or asking to test drive them I test drove 2 in my appointment and there was no problem Ana when I picked my car up amazing experience again. 10/10 and more I’ll be getting all my cars from here in the future
Staff at Available car were absolutely brilliant, couldn't do enough for you. I am over the moon with my new car.
On collection of the car the car hadn't been correctly valeted in particular the wheels were black with brake dust . The lady who was doing the hand over kindly found a member of the management team who washed them for us as the valeting team had left for the evening. We would like to say thank you to the hand over lady and the manger who apologised and washed the wheels .
Me and my wife thought the process went very smoothly, staff very friendly and extremely helpful
Staff very friendly and helpful but not always very knowledgeable, probably due to the large variety of vehicles available. The interest rates are on the high side. Extras are sometimes not available at point of hand over ( car mats and boot protectors in my case, still waiting for them nearly a week after hand over). You never get to see the same member if staff twice, and everything is very much a conveyor belt system. The Castle Donington branch continually has loud irritating music played which causes great distraction particularly if you have hearing difficulties. You never seem to get a handbook with the cars. There is always, without exception, a hard sell for paintwork and interior protection products etc which are obviously highly beneficial financially to the company. Having said all this I have bought cars from Available Car on three or four occasions due mainly to the wide choice of vehicles on sale.
I knew which car I wanted so I was happy that staff left me alone to find one and then someone was there when paperwork was needed to be done. all the staff I did speak to were very pleasant.
My initial experience with Available car was promising, the two gentleman I dealt with were helpful. However, when I returned for collection, the gentleman who done the handover gave the impression he wasn’t interested in being there and his only focus was to get the car out the door. The car has not been cleaned prior to collection, with used ear buds still remaining in the centre console and other areas of the car clearly showing it had not been cleaned. - even after agreeing for this to be done. The sign off process felt forced and not like there was any care for customers. Unfortunately due to circumstances I had to accept the car today, because I was returning to Newcastle, if this wasn’t the case I would not be so accepting. I would not use Available Car again and would not recommend to family or friends.
All the staff i encountered were professional and friendly. Nothing was too much trouble.
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
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