So lovely to look around without being…
So lovely to look around without being pestered, staff are very friendly and helpful from the receptionist to sales man.

Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
So lovely to look around without being pestered, staff are very friendly and helpful from the receptionist to sales man.
Friendly. No bullshit. Price for my car did not change or go fown like it does with other similar company's. Easy process.
Car is amazing, disappointed with trade-in valuation, customer service was good overall, could have been better
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I bought a 2022 car from Available Car and also opted for their extended warranty, paying £800 for 3 years. While I knew the car was overpriced, we went ahead because we liked it – but the biggest mistake was trusting the warranty. Up to now, the car had been running fine, but the wetbelt failed at just 40,000 miles, leading to a £1,600 repair bill. While we understand general wear and tear, this kind of failure at that mileage is unexpected and, in our view, unreasonable. Available Car has refused to cover the cost, claiming it’s not a fault and therefore not covered by their warranty – which makes you wonder what exactly it does cover. Very disappointed and feel completely let down. Would not recommend – if I could give 0 stars, I would. Ripped off when it covers nothing!
ALL VERY POLITE AND HELPFUL WOULD CERTAINLY VIEW AGAIN. ONLY ONE PROBLEM, THE WAITING ROUND FOR HAND OVER OF CAR. WE CAME UP FROM CARDIFF AND WAITED FAR TO LONG FOR CAR.CAME UP BY TRAIIN (2 TRAINS). WE WERE VERY TIRED (31/2 HOURS DRIVE BACK)
No pressure from sales staff, left me to look around in my own time and go back to them for any help or information. Test drives were easily sorted Staff polite and helpful, explained everythingA great buying experience
Staff were very friendly very Knowledgable. Lewis and Kris who assisted us in helping us with choosing our car and assisting us in the purchase of it were fantastic very helpful professional and polite. Would definatley reccommend going to Available Car at Castle Donington if your looking for a new car.
I brought a car from AC Castle Donington, the reservation and test drive process was easy and quick. When I came to look at the car I was left to take my time and not pressured at all. The staff were friendly and made me aware of where they'd be if I needed them. It was a nice change compared to other car buying places where it feels you're surrounded by vultures. The buying process was quick and efficient. The staff didn't try and upsell or offer silly add ons, they did inform me of paint protection and dashcam fitting facilities but instead of reeling off a script of why I should buy it, they simply asked if I wanted to know more about it, I politely declined and they took no offence by it. Collection day went smoothly, I was only waiting a few minutes before being tended to. All the staff were happy to help and chat. At handover, I noticed the inside of the car smelt a little strange, I raised this and the staff had no issues in taking it to the valet area and having it properly fumigated, it only took around 5 minutes and the car smelt great afterwards. They also couldn't apologise enough about it. (No ones fault really, just me being picky!) I was apprehensive about using AC due to some negative online reviews, so I initially was quite guarded, the staff put me at ease and put me under no pressure to do anything. Available Car will definitely see me again in the future!
Really friendly staff and not pushy for a sale.
This was the first visit and purchase from available car, for my wife and I and overall was a very good experience. Everyone we dealt with was friendly and knowledgeable and at no time were we put under any pressure to buy. My only thoughts are, would it improve the experience if the customer dealt with one person through the process of buying. Maybe this is not possible.
Bought my new car, great relaxed experience the team are so helpful can’t do enough. Highly recommend them. Thank you !!!
A very pleasant experience from start to finish, not too bad on the hard sell for extras, I very slight hiccup was the aerial had been removed to do the paint coating but never got refitted, new one ordered with out any dramas. I shell be recommending to all my friends and family.
As ever the staff were all great. No pressure to buy and a very relaxed but efficient process. I love my car
Easy process, friendly staff, got the job done.
Honestly, this time around I'm not pleased..
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
This profile hasn't been claimed by the business owner.