Good but could be better
Available Car staff are really helpful, however I felt I was kept waiting for too long. Some staff we're really busy and some sitting doing very little which suggests a lack of multi skilling, as the person who took me for a test drive, then announced he couldnt complete the deal, which left me waiting for 45 minutes for a supposed manager who did nothing special to complete the deal, after i'd built the rapport, and it felt very flat.. Buying a new car is usually very exciting but I went home feeling stressed. The week after when I picked the car up, I was whisked straight through and the time I spent with my plastic pyramid was a short one. I don't expect red carpets, bouquets and bubbly.....but a basic requirement is when an appointment is made you make sure you are ready....regardless of a free vending machine.
