Helpful staff
Helpful staff Good website

Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
Danielle /jamie were really lovely explained everything to us . Nothing was to much trouble .would definitely recommend .
Due to having my car stolen, I was forced to buy another car. I had spent quite a while looking on line at various makes and model of cars.I saw 1 car which I liked and was in my price range at Available car Sutton in Ashfield. I visited the show room and found the process of viewing ,test driving the car well organised . The staff member was really good, she was polite , organised and I was able to answer my questions . I haven't bought a new car for 7 years and was surprised that the process was easier and quicker. From walking in the showroom to seeing driving and agreeing to buy the car took just under 2 hours. Pick up of the car 5 days later was as easy. The car was valeted had some fuel in it and was ready on time. Again the staff member was brilliant and helpful. Had never heard of this company before but I would not hesitate to buy a car from them again. First class service .
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
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I enjoyed purchasing my car through AvailableCar. Initially, I had gone in to browse and wasn’t sure if I was ready to buy. There were plenty of cars to look at which was great so I could compare options I had seen online. The car I was mainly interested in online wasn’t yet ready for a test drive but I was able to test an alternative. There was no pressure to buy at any point and the team were happy for me to go away and take some time on my decision while also awaiting a test drive on the car I was interested in. The purchasing process was easy and clear. Collecting my new car and trading in my old one was also made easy. There were a few things we had asked to be sorted which were all resolved by the time of collection. The repair work to some damage on the car exterior was impressive, it’s like it was never there. We noticed a small issue with a repair done to some interior trim and mentioned it during handover, not expecting it to be resolved however Erika immediately went to take a look and said that it would be resolved which I wasn’t expecting but was very pleased about! Overall a very positive experience and so far, I can’t fault the service received.
Plenty of stock. No pressure selling. Very helpful. More than reasonable pricing.
Great service by Alexandra and Louise.
A very enjoyable and stress free experience from beginning to end. No pressure, just friendly and helpful sales people who listened to our needs and advised. Brilliant!
Really easy process, fair price offered for px, great staff, second time purchasing from available car, will use again in future.
As usual not pushy. Honest help in choosing car. Tried to accommodate well.
A man named Will at the Sutton branch was very helpful and and gave me a very detailed explanation on what I needed to do to sort things out with getting my new car, he and another man which I’m sorry I don’t recall his name were so kind and didn’t rush things with me helped me through the entire process, thank you :)
Very professional from finding a car to paper work then picking it up a few days later
Bought my wife a car over three days. One viewing and two test driving several vehicles. They have a “duty of care” charter and survey one I write all this to praise their salesman “Matt” at Castle Donington as he went very far to allow my wife a good experience. No grimaces for sharp braking etc. A very professional young man. Very patient.
Had a long wait when I first arrived to have my van valued and took 2 attempts due to IT issues and a trainee.
Very friendly knew the car straight away Really helpfuull gave good advice
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
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