Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options.
In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
Read full summaryShow less
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
1,001 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
1,001
100%
● Low
4.4 / 5 overall
=
1,001 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.4
12-month avg
4.4
All-time
4.4
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 25
4.3
154
Mar 25
4.5
227
Apr 25
4.4
181
May 25
4.4
163
Jun 25
4.5
170
Jul 25
4.2
106
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 430 positive reviews
Helpful support33%
140 mentions
Customer service28%
120 mentions
Friendly staff26%
112 mentions
Easy to use16%
67 mentions
“Staff were helpful and never pushy”
On “Helpful support” · Jul 18, 2025
Top complaintsof 38 negative reviews
Customer service37%
14 mentions
Pricing16%
6 mentions
Payment issues13%
5 mentions
Warranty11%
4 mentions
“Sell the car at all cost promice the word but deliver nothing”
On “Customer service” · Jul 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Bought a Mercedes a class
Cash
With in 2weeks of having car noise coming from under car
They had the car for 9 days couldn’t find fault
Told me to pick up
Went to get car sat in the car turned it on boom noise was there
9 days they had the car
They don’t care asked for a refund got told no
Had to walk round asked for the main manager Martin Brooke’s busy busy I was told until I walked about making a problem he amazingly was free
Refused refund and told be some rubbish about section55
Do not buy a car from these people
You had the car for 9 days didn’t find the fault I sat in the car for 1 min and showed Jordan the fault 3 times I’m not a qualified mechanic but showed the fault
You have engineers look at car and couldn’t find it with in 9 days Cowboys
Tap your toes cowboys
Update 1132am today 29/04/25 called
To speak to Martin no reply as of yet no call back this is the top manager showroom poor poor customer service and bad attitude
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
Is Available Car a scam?
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
What services/products does Available Car offer?
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
What payment methods are accepted by Available Car?
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
All 5 questions →Show fewer questions
How does Available Car handle customer support?
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Very helpful staff with no pressure to buy. Good choice of cars on site. Easy collection by appointment - special thanks to Paul at Sutton In Ashfield for looking after me.
I have recently purchased a CITROEN C5 AIRCROSS FLAIR PLUS BLUEHDI S/S 130 Registration GF70 UJG. When I originally came for a car, I didn't have this car in mind. I was looking at a different Citroen, but that one was Do Not Drive. We ended up test driving the GF70 and I really liked the additional features on the car so we went with that one. It was a very rushed process, as I was going on Holiday that day and I needed to go. We arranged the basics and set a collection date for the following Friday. I had to come back from holiday a day early to accommodate this as you don't do collections on Saturdays.
I then had a look on line and saw that you had the exact same CITROEN C5 AIRCROSS FLAIR PLUS BLUEHDI S/S 13, same year, same spec, everything except the mileage is 14000 and the price is a little higher at £15,699. If anyone had said to me, we have the exact same car with less mileage, 100% I would have gone for it at that time.
As soon as I found out about the HW70, I tried contacting you guys. 3 times I called on the Tuesday and no-one called me back. On the Wednesday, I did the same and still no response. Then I started sending emails and still no-one contacted me back. Not least to speak to you about the car change, but I thought someone would have at least contacted me to discuss the current car that I was purchasing as I was having issues with DocuSign and wanted to change the collection time.
It was Thursday before someone called me back after I called and expressed my concerns and didn't want to put the phone down as no one was calling me back, despite being promised they would. But eventually someone did call me back, and then I was told that it was to late to swap the car. Now not only did I spend a lot of my holiday trying to sort out this car and having to come back a day early, but I feel wronged as if someone had contacted me back on the Tuesday when I first called, we probably could have done something about it. Better still, if someone had told me in the first instance, "we have another car, exactly the same, which one do you want?", I would have chosen the HW70 straight out.
So, my apologies for the long email, but I need to be clear on this matter. I really like the GF70 car, but I can't stop thinking about how this all happened and that I really wanted the HW70. I know I have a legal right to cancel this contract within 14 days. I only took this car last Friday the 11th, so inclusive, we 're only 6 days in. I don't want to cancel having a car with you, I just want to exchange for the car I actually wanted. I can pay the extra value in cash if this makes it easier, but please, can you please help me exchange this car, for the car I actually want.
As I called at 11am this morning and after being told someone would call me back, but 6 hours later, I am still yet to hear something, can someone please pick this up and contact me with some urgency so that we may get this matter resolved.
I intend to keep the car for a number of years and I would like it to be a positive experience where I tell everyone over the years how helpful available car have been in this transaction and helping me get the car I wanted. Rather than the negative experience I have had so far and then ending up with something which wasn't exactly what I wanted.
I'M STILL WAITING FOR A RESPONSE.
The staff were very good, not pushy or anything, you had to go to them if you wanted to ask them questions, they left you to look at the cars , no hassle, I had already seen the car I wanted on line , so I was well pleased that it was still there, when my Daughter took me to look around,
This is the 3rd (?) or 4th car we’ve bought from available Car and we just keep coming back - the sites are clean and tidy, the prices are market comparable, staff are helpful and the turnover of cars has made my purchase possible - we’ve been to some other car showrooms - can honestly say never again!
We visited on Good Friday and despite being incredibly busy we were not kept waiting and helped throughout. My boys were given an Easter egg hunt where they won an Easter egg at the end which kept them occupied whilst we were searching and the soft play kept them entertained when completing paperwork inside.
Excellent customer service from the two guys I saw, billy who talked about the car and took me on my test drive and might I add a no pressure selling approach about anything- his manner was excellent and very friendly. Then timmi who did the handover, this was very smooth and efficient, well done available car Sutton
Got the car tonight after a little battle with Paul over the px price but we got there in the end
Staff have all been helpfull polite
So all good thanks
Great experience from start to finish. Friendly approach from the team & really pleased with my choice, a BMW 420i M Sport. Absolutely love it.
Thanks Everyone.
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options.
In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
