2nd purchase
2nd purchase , hassle free all good

Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
2nd purchase , hassle free all good
I viewed the car at the Sutton branch as I was in the area and was given expert advice and help from James Richards, once I decided to purchase the car it was transferred to the Castle Donington branch as that was more convenient for me. Again the service there was fantastic and Cameron explained everything and dealt with the part exchange and sale brilliantly. The collection was dealt with by Ellis and again service was first class
Very nice sales people and a great selection of cars to choose from .
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Friendly, helpful and non pressurising staff. Great experience throughout.
My recent experience with Available Car has been exemplary. From the telephone communications prior to the visit, to driving out with a new car the service standards of the staff have been outstanding. I would like to thank Thom and Kizzy for handling the test drive and sales, they were extremely knowledgeable, able to answer all questions with ease which was very reassuring. Louis dealt with the handover and the paperwork and was most courteous and polite. Ryan T went out of his way to ensure the preparation of the vehicle was immaculate. His customer interpersonal skills are exceptional. He clearly takes pride in his role to maximise and ensure customers' satisfaction. Additionally, I'd like to thank Arran, whose leadership skills has clearly influenced the behaviours of his staff, culminating in the seamless transaction of sales whilst ensuring the customer is at the heart of everything they do. Thank you all so much! Kind regards, Liam Loxley.
Very welcoming environment and all round a great learning experience… (for me) as I have never purchased a car before independently! Megan was my advisor throughout the car viewing & buying process. She was very happy to help / explain things that I didn’t understand! It was a very speedy process at AvailableCar, they ensured that the car that I had purchased was ready for collection on the day I had selected. All staff I had contact with were very try happy to help. Can’t fault them at AvailableCar Sutton-in-Ashfield, excellent service. 👏🏼 🚗
Very helpful red team was shown us everything we needed to know about the car, went through thing and explained everything from start to to collecting the car thankyou everyone who was involved
The lack of communication has been astounding to say the least. I paid for the car on 3rd April and finally picked it up yesterday after so many phone calls. Constantly having to ring to find out when I could pick the car up, no-one available, promised a call back, no call back. When I picked the car up, they kept me waiting 25 minutes after my appointment time, no apologies, nothing. I work in retail and, had we treated a customer like this, I would pull out all the stops to ensure they left with a positive experience. What happened to customer service? Certainly none at Available Car, Castle Donington. This could have been such a different experience if I had just been kept informed of delays, it has impacted my ability to get to work (30-minute car journey, 90 minute public transport). I was really looking forward to having my own independence but Available Car have sucked every ounce of pleasure out of this experience.
Everyone we dealt with was on the ball and made buying easy. Even though you go through a process it was simple and the car we chose needed some work on the body, which was completed to an excellent standard. I have used Available car previously and would now not go anywhere else. Thanks to all the teams involved.
Very happy with my whole experience of buying and every member of staff I came in contact with friendly and helpful
All staff we spoke too were polite, knowledgeable and helpful, made the whole process run smooth
Efficient and helpful
Stress free car buying. I was given the space to look at the cars in my own time but they were there when I needed them. There was no pressure to take out finance. All the extras were explained but again no pressure to take them. It's perhaps said to everyone but I liked the comment of "we are here to help you buy a car and not to sell you one". I got a good deal on my old car and have gone for my first electric. All of the staff I interacted with were pleasant but special thanks to Daniel for explaining all the features on the test drive and to Danielle for the efficient hand over, and for the laugh :)
Front end - reception, valuation, demonstration and handover plus the closing sale and documentation were excellent. Receptionist, Tanya and Paul were very helpful. Polite, friendly, unhurried but concise all come to mind. 5 stars well earned. However, I found the standard of valeting, especially internally, disappointing. Perhaps a little more time could be allocated? Nevertheless 5stars overall.
I would give lower, but unfortunately unable to. Firstly I bought a car which you conspired with Black Horse to add an extra fee, which I am now still dealing with. Now my most recent car, where to begin, I had issues with it in the first few months which I gave the benefit of the doubt for. This had been fixed directly by you after some arguing even though it was so soon after purchase! I then have had multiple other issues such as wheel bearings, an exhaust issue, glow plug issues and wheel bearings that are likely to go soon. I now have a clutch issue which is a major issue and cost at my expense for you selling less than fit cars. What a terrible company and service, there is no wonder you had shut down a dealership!
Good layout and amount of choice of vehicles and no pushy sales staff at any point. Transaction was smooth and they do just about everything possible for you. Will definitely use them again
Me and the wife Michelle have both recently purchased cars from Available Car, service and staff are so helpful and knowledgable in the own right, I would recommend you visit and try yourself. Great experience and no pressure.
Having looked for several weeks for our new vehicle we found a gem at Available Car. We were looking to trade in a highly reliable, fast, luxurious and safe 11reg Volvo xc70. Like the police motorway cars. For something with a touch of luxury, small and light enough to tow via an A frame behind our motor home so that eliminates any electric or hybrids, automatics, electric hand brake models and 4x4s. The 2008 GT Line model by Peugeot fitting our needs best so we looked around and found a low milage 4k pa. Under £11k and as a GT line diesel its quite nippy so we went ahead. Saw the new car and test drove it on friday. We got a superb trade in deal so we picked it up today. Only 4 days Inc weekend to turn it around. Fantastic! Every member of staff were pleasant and helpful, highly professional and answered all our questions with authority and knowledge. A great service highly recommended and so wonderfully helpful and polite.
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
This profile hasn't been claimed by the business owner.