Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
Another great service experience this time with Josh, dealing with our BMW, very helpful and efficient and informative. All round great service from this company. Would recommend. Many thanks
No pressure to buy the car at any point, during our visit
Excellent service . All employees were knowledgeable & displayed exceptional customer service , would recommend .
The gentleman who dealt with our car finance was helpful and very friendly. He really made it easy and understandable. He was a brilliant representative for your company and I would definitely recommend you to other people.
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great choice of cars, able to test drive. Very helpful staff, nothing to much trouble for them.
Great customer service by all.
Wanted to give a higher score as all of the staff I dealt with were great throughout the process. All were very helpful and professional. However, after signing all of the paperwork I was left waiting for OVER AN HOUR to collect my car. This was very disappointing.
No pressure sales lots of cars to choose from staff very helpful if required second time bought a car often Great part exchange for my old car 10 out of 10
happy with the service. got a 3rd car from this company
My appointment time to pick my car up was 3 pm and I got the keys at 6 pm waiting 3 hours
I recently purchased a car from you and was not happy with the way my sale was handled in respect to finances. I applied for a PCP but then received a call to say it was a HP I applied.The form had completely wrong work details on. When eventually change to PCP I was told one monthly figure but then sent documents to sign prior to collecting a car that had completly different figures on. Every time I called I was put through to a different person who told me different things.. There was no consistency from start to finish . On the day of the car collection I was called and they told me I won't be able to collect the car if I didnt sign documents which by the way I never received by email. The whole process from buying to collecting a car took 5 days which was not acceptable and caused us a lot of stress and multiple calls to garage.
From the moment we waked into the car showroom we was made to feel welcome. There was no pressure into buying the car and was able to take it for test drive. Next step in purchasing the car we was moved to someone else who was just as nice and pleasant. Having had previous experience for other car show rooms we would definitely be back if we need to upgrade our car and recommend to friends and family
** update ** They reached out, took the car back, and gave it a full valet. It came back looking fantastic – spotless and like new. It’s a real sign of good service when a business listens to its customers and makes things right. I appreciate them going the extra mile to turn things around! I’ve updated this review to reflect the 5 star service. There was a mix up and the car was not ready when we went back to buy it. When we did eventually go back to pick it up it was dirty. They did a very basic wash literally just a splash of water by the looks of it. Very disappointing experience.
We purchased our nissan micra today & the journey has been hassle free from the day we came to look around to the signing of the form's both mitch & Brandon were very helpful 😀
The whole experience from start to finish was amazing. I am very happy with my car and the very professional team who were so helpful and guided through the whole experience. Highly recommend.
Alexander's was first class and answered all our questions. She didn't find anything to much trouble.
Said an agreed repair would be completed prior to the exchange date, this didn't happen so had to haggle £100 off the car. Seat belt also broken on exchange despite having 12 months mot......use Sutton in Ashfield branch, bent over backwards to repair the car. AVOID Castle Donnington poor customer car, very pushie with additional product sale almost trying to scare you into needing extended Warranty.
I purchased a car with Available Car at Sutton In Ashfield on the 25/04/25. Everything was explained clearly by Billy and he was very professional. When we arrived my husband noticed a dent in the car, I showed Billy this, he apologised and this was dealt with promptly by the mechanics. You would never have a known a dent was there! Very good! Danny also helped with the Sat Nav to get it working. Whilst we were there the car that we travelled in (borrowed from brother in law) failed to start, we had been on the road that day from 10am and by this time it was 17:30pm, all the mechanics had gone home. I went into reception and asked for help. The man on reception (sorry I did not get his name - wears glasses) then spoke to a colleague and I explained our situation and asked if there was any Adblue that we could purchase. The member of staff then went to find some and came out with another colleague who had a diagnostics iPad Kit. The two of them spent a good hour trying to resolve the issue and managed to get the car started for us which we were all very thankful and grateful. These gentleman went above and beyond their work duties to help us. Their names are Michael and James. Once again huge thanks to Michael and James for helping us!! We very much appreciated it!! Thank you to all the staff that day that helped with the purchase of our new car too! This is the second purchase I have had from Available Car. Staff are helpful and friendly.
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
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