Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options.
In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
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However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
1,001 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
1,001
100%
● Low
4.4 / 5 overall
=
1,001 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.4
12-month avg
4.4
All-time
4.4
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 25
4.3
154
Mar 25
4.5
227
Apr 25
4.4
181
May 25
4.4
163
Jun 25
4.5
170
Jul 25
4.2
106
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 430 positive reviews
Helpful support33%
140 mentions
Customer service28%
120 mentions
Friendly staff26%
112 mentions
Easy to use16%
67 mentions
“Staff were helpful and never pushy”
On “Helpful support” · Jul 18, 2025
Top complaintsof 38 negative reviews
Customer service37%
14 mentions
Pricing16%
6 mentions
Payment issues13%
5 mentions
Warranty11%
4 mentions
“Sell the car at all cost promice the word but deliver nothing”
On “Customer service” · Jul 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Very happy with our recent experience with Available Car. We dealt with Shannon and Mike initially, then Gareth in the digital team and finally Kris on handover. Everyone we dealt with was very helpful, quick to respond and professional.
Handover took about an hour but this included a test drive and viewing of the car and features. Car was very well prepared and presented and ready to go when we arrived. Overall very pleased.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
Is Available Car a scam?
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
What services/products does Available Car offer?
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
What payment methods are accepted by Available Car?
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
All 5 questions →Show fewer questions
How does Available Car handle customer support?
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Amazing Place. Thousands of Cars to choose from,a car for everyone. Fantastic staff well organised very welcoming. Didn't feel pressured to buy. The whole process was hassle free from start to finish.
Thank you
Mrs Brown
They lied, overcharged me and sold me a faulty car – avoid them!
I bought a BMW 320i Sport Auto from Available Car (Sutton-in-Ashfield) – and I honestly regret ever setting foot there. The car had to go back to them right after collection due to engine and electrical faults from day one.
Two weeks later, I discovered the car had two different tyres on the rear axle – dangerous, illegal, and completely unacceptable.
But what came next was even worse.
The vehicle was advertised and confirmed in the paperwork at £20,499. Yet the finance agreement showed £21,048 – £549 more, with no warning, no explanation, and absolutely no consent.
They deliberately inflated the car’s price and loan amount to rip me off and take more money. This wasn’t a mistake – it was calculated, intentional, and shameless.
I’ve already filed a formal complaint with Black Horse Finance. The case has also been reported to Action Fraud, and full documentation is being prepared for the Financial Ombudsman and Trading Standards.
Update after dealer response;
Your response only confirms that you have no defence – and that you’re counting on the customer giving up. Not this time.
Instead of addressing the serious and specific issues I’ve raised multiple times, you once again hide behind irrelevant nonsense like “engine cylinders,” as if that somehow explains or excuses anything.
It doesn’t.
I don’t care how many cylinders the engine has — what matters is that it didn’t run properly from day one, the car was returned the very next day, and you failed to locate or fix the fault.
Let’s add to that:
-Over 20 electronic faults confirmed by an authorised BMW garage,
-Front bumper that was clearly removed and badly refitted, causing multiple electrical issues,
-Mismatched rear tyres – a safety hazard and a disgrace,
-The vehicle price inflated by £549, even though the dashcam and ceramic coating were already listed separately in the finance agreement as “Cosmetic Protection” (£599),
• No breakdown or documentation of my £1,000 deposit and £1,800 part-exchange vehicle – nothing transparent or verifiable.
Every possible corner that could be cut – was.
And here’s the bottom line:
You knew exactly what you were selling. This wasn’t a mistake. It was deception.
Your behaviour – from the moment of signing, through the ignored complaints, to this pathetic excuse of a reply – follows a clear pattern.
That’s why this case:
-Has already been reported to Black Horse Finance,
-Has been filed with Action Fraud, Trading Standards, and Citizens Advice,
-Is being prepared for submission to the Financial Ombudsman Service.
And your reputation is now publicly recorded on Trustpilot, Google and Facebook.
I’m not letting this go. I’ll pursue this until someone is held accountable.
Good experience team very helpful, however some of the things highlighted had not been corrected or if they tried I was not informed until I questioned the issue.
Deep internal clean was poor and wet spot marks and hair still left within the car.
It’s not new and I’m not asking for a miracle but when you can clean a car better than what you are presented with, it takes away from the whole experience of picking up your new car. As a client you are excited and for some it’s been a long wait and hard work to be able to buy this new car.
I understand that they have a lot of cars going out to customers but a little show of pride in what they offer in standard of presentation needs to be look at within their team. The floor sales staff ultimately sent the car back to have it touched up again but even with that it still was not the best.
Everything was ok apart from the car had not been cleaned and probably finished inside when we had to pick up , the sale girl was lovely and very friendly though x
Great place to buy a car, hundreds of cars to choose from and the staff couldn't be more helpful. This is my third car from Available car and my family have all used them over the years without any problems. The whole process is easy from beginning to end.
UPDATE
When you buy a car from Available Car all the car mats are removed, they then offer to sell you new custom made ones. Well I needed car mats, so I ordered some. They cost me about £200, expensive yes but custom made and good quality I thought why not. Today they arrived and for £200 I really did expect something better, a lot better. The quality in my opinion is just bordering on the side of OK. The drivers mat is small and doesn't go far up behind the pedals, the front passenger mat is the only on that is a good fit. The rear mat is a one piece mat and doesn't extend far under the front seats and there is the possibility in my opinion of the middle part becoming a trip hazard when worn. The boot liner fits quite well and is designed so that any liquid spills are contained (it has a lip going around the edge). The problem with the liner is if you need to use the tie down points in the boot you either have to cut holes in it or remove it, far from ideal. Available Car is a great place to buy a car but in my opinion these mats are not worth anywhere near £200.
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options.
In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
