Good job done by all staff from start…
Good job done by all staff from start to Finnish

Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
Good job done by all staff from start to Finnish
Everyone was very helpful from first choosing a car, to the final purchase. This made the transaction very easy.
All very friendly and helpful
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
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The sale lady annmarie was very professional and had a lot of knowledge about the cars, we did have a problem when we first went to collect our new vehicle, so we left it with them to sort it out, we went again to collect and everything was sorted and went smoothly.
Helpful staff, great to initially look at the car on my own. Very efficient as I bought the car over a bank holiday weekend. Overall a very good experience.
Lovely kind people , especially. Bailey, Brendon, Rebecca and Britney , nothing too much trouble, not pushy. I needed a lot of help after losing my husband also having anxiety too.
The staff were amazing very friendly and very informative can't praise them enough
Everything went so smooth no one put pressure on me
Great customer service, quick and efficient whilst explaining everything in detail. Thank you!
Simple and hassle free
From start to finish the support and service I received was wonderful. Certainly would recommend to other potential customers. Well done, especially in this present day, makes a change
The staff are friendly and very helpful. Would definitely recommend this place.
Was promised that the issue would be resolved , Still waiting! Full of promises after speaking to another person on the aftercare, will not go to this company again . Don’t understand people making promises to get back to us and never do. Unbelievable!!!!!!!
Went to the sutton in ashfield branch to purchase a car for my partner. Sat down with the finance guy to go through figures and mentioned we had seen another car. He promptly got the screen up Infront of us with car comparison and said agreed that wouldn't be a problem. The next day we brought our part exchange car in and then another person to tell us they wouldn't honour it. Kept telling us can you sit in the reception whilst he speak to a manger regarding a price match. We were up and down 4 times!! The process was very disappointing and disjointed to say the least.
Allowed to look around all the cars alone, letting you select the car you want. No pressure to buy with the buying process easy to navigate, when buying extra's for the car ie dash cams they should explain more on how to set them up.
the Staff at Available Car that assisted me with the purchase of my new car were excellent throughout, nothing was to much trouble for the sales and after sales team. Thank you so much
No pressure but when I needed advice everyone was very approachable and helpful.
Staff were friendly and helpful. Car is an absolute dream. Extremely helpful and informative. This is my third car fom ac. The first a mondeo did 100 000 miles and the only thing I replaced was a headlamp bulb. My last Jag Xe from you did 150000 trouble free miles. Thank you.
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
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