Extremely helpful
The two men in the store were absolutely amazing and were extremely helpful and made our day on the trip up. I would highly recommend them to everyone and I will be recommending to all my friends and family.

Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
Car Racks receives a mixed response from customers, with 36% expressing satisfaction while 58% report significant issues. Positive reviews highlight the ease of assembly and timely delivery of products like roof racks and paddleboards, with some customers praising the quality and competitive pricing compared to larger retailers.
However, many consumers face critical problems, particularly with delivery and customer service. Common complaints include missing items, delayed shipments, and unresponsive communication channels, leading to frustration among those who expected timely service. While some find the products satisfactory, the overall sentiment leans negative due to the frequent delivery mishaps and lack of support. Overall, potential customers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 166 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 2.3 | 3 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | 1.8 | 8 |
| Mar 25 | 1.5 | 6 |
| Apr 25 | 2.2 | 17 |
| May 25 | 2.0 | 23 |
| Jun 25 | 2.7 | 32 |
| Jul 25 | 3.9 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 166 most recent reviews.
“Promptly delivered, well packaged, fits perfectly”
“Only half my delivery arrived (no roof bars) and despite emails to the company no resolution has been offered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.5 out of 5 (poor) | 2.3 out of 5 (poor) | +13% | 166 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Car Racks is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.8).
166 reviews of Car Racks. Filter by what matters to you.
The two men in the store were absolutely amazing and were extremely helpful and made our day on the trip up. I would highly recommend them to everyone and I will be recommending to all my friends and family.
Car rack ordered, acknowledgment email received and money taken. Nothing else. No car rack and no response to chasing emails. Recommend you go elsewhere.
Ordered car roof bars for 23 plate Qashqai epower at 2300hrs on a Tuesday and received Thursday morning, with standard delivery. Unpacked the box and these are a quality item. Roughly sized them up on the car and they seem a good fit. I will install properly at weekend.
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Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 58% are 1–2★.
Ordered a paddle board paddle over the bank holiday weekend. Tracking info provided but never seemed to go live. Then lo and behold my paddle arrived courtesy of Parcel force. No mess, no fuss.
I can't believe this company is pretending to be a UK company and getting away with it! My order was supposed to be delivered in 3 days, apparantly the products are shipped from overseas as the tracking showed it stuck at Heathrow for about a week! When it finally arrived I've been stung with an import and customs charge! Tried to contact customer service 4 times and had no response. Avoid this company!
Very friendly and helpful..suggested the roof box that made sense for what I needed rather than the most expensive.. fitted as per schedule
Don't trust the fake 5star reviews! Ordered 1set of roof bars for my car. I received 2 sets. One that doesn't fit and one set that is missing parts to fit it. The phone no. is an answer phone message and the email so far has only generated a general response not related to my order. An update: I've had a response to my query 2 days after my email. They have asked for pictures of the problem. They sent me the wrong stuff what do they want pictures for? I sent the pictures straight away. No response! I've asked for a refund.... No response. Very poor service.
Ordered a set of roof bars 13 days ago and the dispatch timescale was 2-3 working days. 5 days passes and no dispatch notification so I put a contact request through the website and got a response the item was out of stock but there was an alternative. Replied almost immediately to ask if there was a price difference and to ask for dispatch timescale. this was 8 days ago. Haven't had a response from the company since and no dispatch notification. I paid by credit card but can't dispute the transaction until 30days has passed. This is not good customer service and I need those roof bars! @carracks.co.uk contact me and get this resolved and I will consider revising my review and rating!
Ordered from this company, order was dispatched within 2 days of order but no further information regarding it. Tracked it and it was sat at Heathrow for 6 days, then apparently was attempted to deliver on the but I had no email to say that it was out for delivery or couldn’t be delivered and no attempt at delivery to my address. Has now apparently been sent back to the company but that was 20 days ago so not holding out much hope.
Do read and take note of previous reviews. This company is dreadful. Operates under several names, no contact phone number, listed as a London address but operating out of Ireland. Ordered an item, received a tracking number but didn’t work when I went onto the courier website (random courier that isn’t well known). Sent 3 emails to Car Racks customer service and got no response. Was about to open a query with PayPal, 10 days later my order suddenly arrived, after the date I needed it for. Too late to use the items now but can’t be bothered with the battle to try and return as there’s just no response from these cowboys! Pay a bit more and buy from a reputable business.
Can you give 0 stars. This company is a disgrace and I recommend no one buys from them. I ordered roof bars which were supposed to arrive in 2-4 working day. 20 working days later they arrived which was 10 working days too late for my holiday. In the 20 day period I messaged to say it was now too late however I was advised that I had to accept and arrange a refund. I did and then I heard nothing in response to my request for a refund for 2 weeks. Today I have finally received a convoluted explanation regarding returns which states they need to be returned 30 days from date of purchase! Avoid this terrible company.
Top firm. I ordered a kayak on the 25/2/24 and it appeared at my door on the 28/2/24 in perfect brand new condition. Got my aqua marina memba 330 Kayak for £60.00 less than what other sellers were selling it for online and there was no delivery fee. Definitely using car racks again, and thanks to Ryan and the team for such a great experience and really making my day.
Absolutely exceptional service Bought a roof box -collected at 17:28 Anto stayed late to help attach it - didn’t fit because of the width of my roof bars Ryan came back to work to open up the other office, find and install a replacement Incredible service from excellent staff who went above and beyond
Great customer service. Professional install of roof rails. Would highly recommend
Scam company AVOID Order ref -CR6028 Company take payment for items that are not in stock , no communication, had to constantly chase via email as phone lines are fake and not answered . Only got my money back because I payed via PayPal and raised a claim against them . Please don’t use this Irish based firm , there are plenty of other companies who are are legitimate
I bought a product on the 4th August, they delivered the wrong one. I asked Royal Mail to take it back. I informed them, they said I shouldn't have done that. Then i pointed them to their T&Cs. They then said fine they'll collect from the depot. Its 30th September, they have not refunded, nor collected. I am up the wall with them. They trade under carracks but are based in Ireland and emails come through as Mick's garage. No one picks up their phone number. You tend to get chatbot style emails below. They typically take 10 days to respond, sometimes less, currently they dont respond. I am £649 out of pocket. Unfortunately I paid through paypal credit who are not as effective in tackling fraud like transactions or borderline scams like UK high st banks. Absolutely do not purchase from these people. I have raised a fraudulent claim against them. Today is the 30th September 2023 and the last email I received was the 13th despite many emails from me to follow up. Typical unhelpful style of emails below: Hi Gerry, Were sorry for the delay on your return. Sometimes they can take some time because we could still be waiting on Royal mail to provide us with the package. Once the package has arrived back to us the order will be refunded. Once again we are sorry for the delay. Kind regards Stephen. jerzey (MicksGarage.com) Aug 25, 2023, 10:25 GMT+1 Hi Gerry, This has been attempted, you have to collect it from the Manchester depot as per picture. If you have any questions, please contact me, I'll be happy to help. Have a great day Gerry! Jerzey Customer Care Team
Wasnt very hopeful of receiving my kayak paddle after reading some of the reviews here but it turned up ok. It was a bit slow and comms not brilliant but a good peice of equipment at a really good price.
Take the negative reviews with a pinch of salt. Most of the neg reviews are in regards to car racks...which are notoriously difficult to fit correctly to your car. We bought a paddle board from here, and at first I was extremely concerned about how legit this company was and whether we were going to have issues due to the other reviews on here. We had no problems whatsoever. They do ship from Ireland but even so it arrived within the 2-5day time frame that was initially given. Although they are difficult/impossible to contact via phone, they reply to their emails pretty quickly. Our experience with this company has only been positive thus far.
They've taken the money £675. No product sent, no response to emails, very concerned as you can't ring them. Over two weeks ago now, all I want is a refund (no quibble 30 day refund they state on the website).
Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
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