Scam
Ordered roof racks. They never came and phone number is not valid, complete scam. Wasted £130!!

Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
Car Racks receives a mixed response from customers, with 36% expressing satisfaction while 58% report significant issues. Positive reviews highlight the ease of assembly and timely delivery of products like roof racks and paddleboards, with some customers praising the quality and competitive pricing compared to larger retailers.
However, many consumers face critical problems, particularly with delivery and customer service. Common complaints include missing items, delayed shipments, and unresponsive communication channels, leading to frustration among those who expected timely service. While some find the products satisfactory, the overall sentiment leans negative due to the frequent delivery mishaps and lack of support. Overall, potential customers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 166 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 2.3 | 3 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | 1.8 | 8 |
| Mar 25 | 1.5 | 6 |
| Apr 25 | 2.2 | 17 |
| May 25 | 2.0 | 23 |
| Jun 25 | 2.7 | 32 |
| Jul 25 | 3.9 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 166 most recent reviews.
“Promptly delivered, well packaged, fits perfectly”
“Only half my delivery arrived (no roof bars) and despite emails to the company no resolution has been offered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.5 out of 5 (poor) | 2.3 out of 5 (poor) | +13% | 166 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Car Racks is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.8).
166 reviews of Car Racks. Filter by what matters to you.
Ordered roof racks. They never came and phone number is not valid, complete scam. Wasted £130!!
Scam - Avoid! Ordered but I didn't receive the goods. I tried contacting by email multiple times - no response. Tried contacting by phone - phone number is invalid The postal address is a virtual mailing address company. Reported to credit card company. Also, as others have indicated, the transaction on my Credt Card comes up as Micks Garage
Read some bad reviews after I had ordered but have to say this company has been faultless with my roof bar order. Great product, great price, very quick delivery & product is perfect.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 58% are 1–2★.
Why didn't I check here first, zero communication, zero response to emails and zero products. Same company as micksgarage Ireland as payment shows as them (they sell on eBay but won't respond on eBay, they just say they aren't allowed), now in dispute with PayPal and I ordered elsewhere.
Show items as being in stock, then ghost you once they have your money. No way to contact (they ignore all emails, all "contact" forms, all "cancel my order" forms and their system doesn't send acknowledgements of cancellation requests, which is convenient for them when you dispute with the bank. You can't even take a screenshot, as it wipes the data as you hit submit. Note that despite showing UK contact details, this is actually MicksGarage in Dublin. Extremely misleading. 3 weeks since ordering an "in stock" item and paying for next day delivery and nothing from this shower. Incompetence or taking a leaf out of RyanAir's customer service handbook? Next stop will be a dispute with my bank.
Scam company avoid at all costs they say returns are easy but they will ignore you and cost you more money returning item with a failed return as they just ignore it. No way to contact company phone number provided is fake and emails ignored, company address seems fake too. No not waste your money here.
DO NOT USE THEM. same as below go to onto Actionfraudpolice to report them. Credit card trying to recover £300 from them.
Can't fault this company. I've ordered twice and felt compelled to comment after reading the poor reviews. First time was a paddleboard, cheaper than anywhere else and promptly delivered. Second order was a kayak. Ordered on 21st December (a Saturday), arrived Christmas eve. Responded in less than an hour to an email query about delivery with it being ordered so near to Christmas. The kayak was £240 less than the closest competitor I could find for exactly the same boat. Obviously things haven't gone so well for some folks, but I can't recommend this supplier highly enough!
Ordered nearly 2 weeks ago. Paid for priority delivery, nothing more than order confirmation arrived, no dispatch email, no tracking and no roof bars! Company doesn't have an active phone number and is a front for another company based in Ireland. They don't respond to emails and are completely uncontactible. I've reported it to my bank as fraud becaus3 that's what it is and requested a charge back.
I ordered Roof Bars for my motor from RoofRacks uk. And as my order seemed to be taking a while to arrive I tried contacting the company via email and telephone, neither of which were acknowledged, phone was of the hook all the time. After coming across the Trust Pilot reviews I began to panic, but my order did turn up after 10 days and it would appear to have be sent from Ireland which could explain the delay in delivery, panic over. Communication would be my only critsism, lacking a bit.
I have tried placing an order for roof rails numerous times on their website unsuccessfully. Tried ringing them on their Coventry number (business address shown as London!!). The number is permanently engaged even tried at 4am. Still engaged. Emailed only to receive the usual Thank you we will get back to you. After reading the reviews here looks like I dodged the bullet!
Ordered a roof rack on 6/11/24, Had no confirmation of delivery date. Was getting worried this might be a scam. No goods arrived on 12/11/24. Is was great fit, just what I ordered.
Absolutely Shocking. Ordered Dometic CFX95 Cover (2860764) as in stock. Nothing shipped! Told item not in stock, yet website still showed in stock. Final notice of shipment, but a Dometic coolbox turned up. Complained again and asked for refund. Carrack arranged pickup of coolbox, and you guessed - NO REFUND or contact of any kind. These cowboys should be shut down.
Awful. Money leaves my account but I don’t get a full receipt. I notice that money has been paid to Micks Garage Rotherham. They have same website as Car Racks. I e mail them and am told that item will be dispatched - this is two weeks after purchase. Nothing arrives and realise that e mail exchange is from a bot. Please don’t use this scam company
Terrible customer service! Ordered an item on 28/9 at 10pm and 20 mins later realised it was the wrong item so I emailed them as per there contact info. I clearly stated I wanted to cancel my order before dispatch. On the 1/10 I then get an email saying item has been shipped followed by a rude response from there customer service to say I have to pay return postage after telling them instantly about the issue and giving them 3 days notice before shipping! I will never use this company again and advise everyone to do the same until they sort there customer services out. SHOCKING They are associated with micksgarage.com to hide all these bad reviews
Avoid this company!! should have read these reviews first! When i ordered the website said payment payment denied and to try another payment method, I did this but unknown to me they had taken the payment for the first attempt so i have paid twice! contacted them and at first they responded and asked for bank statements (which i sent) but since then they have gone silent and will not respond to emails. The phone number does not work and no point sending a letter as the London address is fake! aghhh! Total scam company. Parent company is Micks garage in Ireland but they have no way of contacting them. Trying to get my money back through paypal/ credit cards! over £300 of my money they stole!
I wish I had read other people's reviews. E.g. In 2022 someone wrote: The contact phone number on the website doesn’t work. Can’t call anyone. These “HQ” located in London is an address to a different building. Actual location is a different company called micksgarage you can’t contact them either. That's all still true. They have my money and I have no roof rack. Doesn't seem fair to me!
Orders some roof bars for my car, invoice and products state they’re for my model however they don’t fit. Been trying to deal with the company for the last two weeks with no real improvement. They’ve refused a refund even though the bars are not fit for purpose or as per description. Very disappointing.
I was a bit skeptical after reading other reviews. I placed the order and received confirmation. Did not receive a dispatch notification but was pleasantly surprised when it arrived on the following Monday. Came well boxed and it's cheaper than anywhere else which is a no brainer. Came from Ireland but I did not have to pay any customs charges on this occasion
I have ordered 3 times from this company. One of my ordered was damaged on arrival, the guys there went out of their way to help make my resolution and very pleasant one. The are actually a great company and would most definitely use them again.
Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
This profile hasn't been claimed by the business owner.