Ordered a roof rack
Ordered a roof rack, paid for 2/3 day delivery it has finally arrived from Ireland a week later.

Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
Car Racks receives a mixed response from customers, with 36% expressing satisfaction while 58% report significant issues. Positive reviews highlight the ease of assembly and timely delivery of products like roof racks and paddleboards, with some customers praising the quality and competitive pricing compared to larger retailers.
However, many consumers face critical problems, particularly with delivery and customer service. Common complaints include missing items, delayed shipments, and unresponsive communication channels, leading to frustration among those who expected timely service. While some find the products satisfactory, the overall sentiment leans negative due to the frequent delivery mishaps and lack of support. Overall, potential customers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 166 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 2.3 | 3 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | 1.8 | 8 |
| Mar 25 | 1.5 | 6 |
| Apr 25 | 2.2 | 17 |
| May 25 | 2.0 | 23 |
| Jun 25 | 2.7 | 32 |
| Jul 25 | 3.9 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 166 most recent reviews.
“Promptly delivered, well packaged, fits perfectly”
“Only half my delivery arrived (no roof bars) and despite emails to the company no resolution has been offered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.5 out of 5 (poor) | 2.3 out of 5 (poor) | +13% | 166 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Car Racks is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.8).
166 reviews of Car Racks. Filter by what matters to you.
Ordered a roof rack, paid for 2/3 day delivery it has finally arrived from Ireland a week later.
Roof bars are good and were a good price. Took a week to arrive with priority 1-2 day delivery, included a bank holiday. Appears to be a UK company but is actually in Ireland, would be better if they were honest about this instead of hiding it. Communication wasn’t great, got order confirmation but nothing else including to emails until proof of delivery. Phone number doesn’t work. Was getting worried due to poor reviews but all was good in the end. Would have rated higher if I hadn’t wasted so much time trying to get in touch with them
Paid extra for 1-2 days delivery of a roof rack, tool 10 days to arrive. No tracking number sent, no replies to emails all week. Then item just randomly turns up. Run a mile, buy from a trusted seller instead.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 58% are 1–2★.
If these are the UK's No1 the rest must be terrible! Avoid at all costs, ordered bars for delivery, paid extra for 1-2 days tracked delivery. 4 days in no sign, finally managed to get the tracking number to find out the bars aren't even in the country yet. Funny thing is the standard delivery is 2-3 days and they haven't even done that!
It took my money and never sent me the item, nor did it refund me. I complained against this company; it's a big scam. Avoid it.
This is a SCAM business, please avoid it. I got my money back via my bank.
Avoid at all costs! Placed an order for 'in stock' roof racks on Friday 25th April and paid for express delivery. Nothing arrived early the following week so I attempted to contact them. Neither phone number on their website works, so I emailed on 30Apr. I also filled in an online form chasing order. Got an email reply from 'MicksGarage' saying they would email 'An Post' and get back to me. Today 06May no response and still no order. Am not confident this will ever turn up - it hasnt even been dispatched. Only saving grace is I paid using Paypal so will now seek a refund through them. Avoid this company. I wish I had read these reviews before purchasing and saved myself this headache.
Ordered a bike rack for my car on Sunday making sure I had plenty of time to receive the rack by Friday before my trip away.. Paid for delivery to be by Thursday (today). Nothing arrived so I emailed them. I received a reply saying it’s not in stock and will send it out once they get it. I now don’t have this for my trip which is absolutely infuriating. Never once said it was out of stock but happy to take my money. No communication during the week regarding it being out of stock either! Complete liars, avoid them at all costs!!!
Placed an order with this company as their prices were great but after about a week I hadnt heard anything. That was when I started to google and came across the trustpilot reviews. At that point my only consolation was that I had paid directly with credit card and the order value was more that £100. However, i needn't have worried, as the item turned up in good condition with everything complete. Can't say I am impressed by their communication or the speed of delivery (having paid for fast delivery) but they have supplied what appears a decent quality product for a very good price.
NOT A SCAM COMPANY, BUT NOT WHAT I WOULD CALL A SMOOTH PURCHASE. My Roof Rack arrived today, well packaged and all in order. It was supposed to be a next day delivery, but given that it came from Ireland I can now understand the delay. I know many people have had a negative experience, so if like me, you are reading negative reviews post purchase I will provide a ray of hope. 1) CarRacks.co.uk is in fact Micks Garage, based in Ireland, they process the order and facilitate shipping to the UK through AnPost (Irish postal service) who pass it onto Parcelforce once in the UK. Once you've placed your order, forget about Car Racks, the website is a vessel for putting orders through to Mick's Garage. 2) They apparently have no automated system for updating you on dispatch / shipping, so you will have to contact Mick's Garage (MG) via the contact request service on their website and provide your order number to get tracking information. 3) My contact requests were answered, however the responses from MG were consistently sent to my Junk or Promotions email inbox - so check there if you are awaiting a response. 4) Andrew at MG was particularly helpful and even chased my order out of the warehouse to ensure it arrived on time. Still, it is disappointing that there is NO contact telephone number through which you can speak to a Customer Service advisor. 5) If you request a tracking number, you will be passed a number for AnPost, you can track the order to the border on their website with ease. Once in the UK it will remain under that tracking number, which you will be able to use on the Parcel Force (PF) website once the parcel has been accepted onto their system. 6) Your actual delivery reference with PF will change on the delivery day, and they will likely send it to you by text. All in all, product as described but not in the time frame i was expecting. Please don't order from them if you need your order in a hurry, but if you can afford to wait it will arrive. Keep calm and carry on is the mantra, purchase to delivery took 8 days. I hope this helps!
Ordered car racks and selected standard delivery 4-5 days. I then discovered later on a lot of online hate and poor reviews so I had a small panic to myself. I contacted CarRacks and Mikesgarage who took the Paypal payment. By the time I had a response, the racks had been delivered. All now fitted and I did get a response from Mikesgarage to say the order had been fulfilled. I know there are some very poor reviews but I can only go on the experience I had personally.
Ordered roof bars 2 weeks ago on fast delivery. Still waiting and no replies to emails. Avoid!!
I should have read the reviews before ordering roof bars from a non existent scam company 🙄. Invalid phone number AVOID
Victim to the same thing everyone here is saying. Ordered roof bars. Roof bars didn't come. AVOID!
I placed an order for a bike rack with Carracks.co.uk priority 1-2 day delivery. I realised I’d ordered the wrong one so immediately tried to contact them (within 3 min) to cancel. The phone number is fake, they did not reply to my emails until PayPal got involved - on the day of their deadline, along with a text to say it was out for delivery! The email from MicksGarage said I could return it upon delivery for a refund. What a waste of time! Had they just followed my instruction to cancel the order in the first place which they had plenty of time to do (but they don’t check their emails regularly) it would have saved a lot of hassle on both sides. Thankfully no one was home to accept the order when it arrived 2 weeks later, no card was left so I had to call Parcelforce to make sure it was returned to sender. I then got a refund. Had I not used PayPal I suspect it would be a different story. It’s no way to operate a business. I’d recommend anyone to avoid and use The Roof Box company who have been amazing, I ordered my roof bars and box from them and the items have arrived hassle free, on time and have replied to any queries promptly.
Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
This profile hasn't been claimed by the business owner.