Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
Car Racks receives a mixed response from customers, with 36% expressing satisfaction while 58% report significant issues. Positive reviews highlight the ease of assembly and timely delivery of products like roof racks and paddleboards, with some customers praising the quality and competitive pricing compared to larger retailers.
However, many consumers face critical problems, particularly with delivery and customer service. Common complaints include missing items, delayed shipments, and unresponsive communication channels, leading to frustration among those who expected timely service. While some find the products satisfactory, the overall sentiment leans negative due to the frequent delivery mishaps and lack of support. Overall, potential customers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 166 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 2.3 | 3 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | 1.8 | 8 |
| Mar 25 | 1.5 | 6 |
| Apr 25 | 2.2 | 17 |
| May 25 | 2.0 | 23 |
| Jun 25 | 2.7 | 32 |
| Jul 25 | 3.9 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 166 most recent reviews.
“Promptly delivered, well packaged, fits perfectly”
“Only half my delivery arrived (no roof bars) and despite emails to the company no resolution has been offered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.5 out of 5 (poor) | 2.3 out of 5 (poor) | +13% | 166 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Car Racks is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.8).
166 reviews of Car Racks. Filter by what matters to you.
I did read a lot of bad reviews for this company reason why I decided to leave a review. I can’t say nothing bad about them, I received my purchase on time and nothing wrong with it. I probably missed a notification when parcel been shipped with a tracking number.
AVOID AT ALL COSTS! Ordered roof racks for my car, arrived but with missing parts. Tried to contact numerous times with no response. The number on website is invalid and have no other way of contacting them. Like all the other reviews - AVOID!!
Similar to other reviews. The phone number does not exist and they do not respond to emails. They are a joke.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 58% are 1–2★.
I recently ordered a set of Roof Racks from Carracks.co.uk. Paid in full and for next day delivery. I have not received the item in almost 2 weeks. There has been no delivery confirmation/tracking or other contact since the order date. I have had NO response from the company following multiple emails or in response to their online contact request form. The number on their website says it’s incorrect when called. Having now done some further research, they do not exist on Companies House and there are many similar reviews. They are an absolute scam! Had I seen the other reviews before ordering I would not have done so and urge you if reading this to do the same - AVOID THIS COMPANY!!
DO NOT USE . Ordered roof rack for car for holiday. Paid £6 for priority 1-2 day delivery. 5 days later still nothing. The phone number is not recognised and no response from website contact form.They should be removed from Google search engines so honest working people don't get scammed by them.
Wanted to leave a review based on my experience using car rack Ordered a kids paddle board 31/03/25 paid my money before I looked at some of the reviews online never got shipping confirmation but the wife phoned me this morning 2/04/25 and the paddle board is at the front door so ended ok for me I know not everyone has had it as easy and think that car racks UK needs to look at there customer service for people using this site
Charlatans. Pay premium delivery 24-48 hours. Nothing turns up. Still nothing 5 days later. No shipping information or tracking details. Phone number is disused. Emails unanswered. Pointless 'business'
I would avoid trying to buy from this company Shocking experience Ordered 19th Jan paid for express delivery and heard nothing for a week I then tried to ring but number doesn’t exist They don’t reply to emails either Same company as Mick Garage based in Ireland. I cancelled product and requested a refund Product arrived 10 days later I requested pickup and after threatening a PayPal dispute they arranged pick up via email No refund after numerous email requests Just said product never arrived back with them despite me showing the receipts from the 19th Feb Eventually got refund through PayPal yesterday the 20th March Avoid at all Costs would be my advice
So first the good news; my roof bars turned up and were correct. The rest, not so great. When ordering there is an option to pay a bit more for quick delivery which I did. I received an email to confirm the order but never had a dispatch email or tracking number. I chased the order up after a few days and no reply to 2 emails or the contact form on the website, which is the same business as Micks Garage in Dublin. There phone does not connect. Started a dispute with the bank and then the stuff turned up a week or so later although parcelforce exhibited pretty high levels of incompetence to be fair. The company have now been paid. I then got an email from micks garage saying its been delivered... So, the stuff mainly turns up but very poor communication. I would avoid. Theroofbox site is better as they have a working phone.
Item has yet to arrive, phone number doesn't work... I paid extra for express delivery 1-2 working days, at this point I have little confidence it will ever show up, luckily I paid via PayPal so hopefully I will be able to get my money back. Avoid at all costs.
I don’t normally post reviews, but after seeing all the negative reviews, I wanted to post my positive experience. Having expected the roofbars to arrive within 4/5 days, when they hadn’t arrived and I’d heard nothing from Carracks, I looked deeper into the company and delivery times. Public information available didn’t look good, so I started to worry that I’d been scammed. I was very pleasantly surprised, after reading all the negative reviews, when my bars were delivered a couple of days later - exactly as described. More transparent delivery times and better communication would have got Carracks a five star review from me!
Terrible service, be very wary of this company if ordering from the UK. There is nothing on the car racks site that mentions its a company based in Ireland called Micks garage. Placed an order then shortly after emailed to cancel, emailed again to cancel a day later, both emails auto-acknowledged but no reply received. Received the item a week later with no tracking information or any other communication. Paid for return postage from the UK to Ireland, with package marked for customs as a product return, Micks garage then didn't reply to any communication from myself, customs or the carrier to confirm it was a genuine product return leaving me having to pay return postage for an item I didn't need. Their phone number goes to a recorded message and they ignore any emails that can't be ansered with a copy and past respone. Absolutely abysmal company to deal with.
Avoid at all costs. Purchased a set of roof bars, with 24 hour delivery option, no communications for 72 hours even after I emailed a number of times. Their phone number isn’t a real number. Managed to get a refund via my bank.
Completed online order for a roof rack (Carracks). Money was taken but no order number given. After much research I was able to contact, via email, the parent company Micks Garage (as confirmed by them). After a number of emails I was promised a refund. Refund was not received. Escalated through PayPal and fortunately thereafter received a refund after prerequisite period waiting for a nil response from the seller. I have remained factual in this update. I will leave readers to draw their own conclusions.
Ordered Roof racks on 18/02/2025, paid Priority Delivery GB, 24 to 48 hrs, now 72 hrs and not received, company not getting back to me. I would not recomment or use this company again.
I read these reviews & was frightened that I had lost my money ... but it has turned up a day late .. but has turned up ... all good .. thank you
Ordered a set of roof racks for my pegueot 2008 from this company. Ordered on a Monday and they had been delivered Friday morning. Upon delivery I have noticed some damage so after the weekend I went to ring the UK phone number which was disconnected. This prompted me to search the company on google when i came across all these bad reviews. I was worried after reading them however I submitted a request via the contact page on the site and always rang the Ireland number where someone answered and responded to my query. They sent another set of roof racks out and they have been delivered with no damage this time. Can’t fault the company! Thank you :)
Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
This profile hasn't been claimed by the business owner.
