Poor delivery
Rack arrived a week later than expected. I payed for 1-2day delivery hoping to fit before the weekend. Waste of money! The rack is fine but box was opened and damaged on arrival. Wouldn’t recommend.

Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
Car Racks receives a mixed response from customers, with 36% expressing satisfaction while 58% report significant issues. Positive reviews highlight the ease of assembly and timely delivery of products like roof racks and paddleboards, with some customers praising the quality and competitive pricing compared to larger retailers.
However, many consumers face critical problems, particularly with delivery and customer service. Common complaints include missing items, delayed shipments, and unresponsive communication channels, leading to frustration among those who expected timely service. While some find the products satisfactory, the overall sentiment leans negative due to the frequent delivery mishaps and lack of support. Overall, potential customers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 166 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 2.3 | 3 |
| Dec 24 | 3.0 | 3 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | 1.8 | 8 |
| Mar 25 | 1.5 | 6 |
| Apr 25 | 2.2 | 17 |
| May 25 | 2.0 | 23 |
| Jun 25 | 2.7 | 32 |
| Jul 25 | 3.9 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 166 most recent reviews.
“Promptly delivered, well packaged, fits perfectly”
“Only half my delivery arrived (no roof bars) and despite emails to the company no resolution has been offered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.5 out of 5 (poor) | 2.3 out of 5 (poor) | +13% | 166 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Car Racks is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.8).
166 reviews of Car Racks. Filter by what matters to you.
Rack arrived a week later than expected. I payed for 1-2day delivery hoping to fit before the weekend. Waste of money! The rack is fine but box was opened and damaged on arrival. Wouldn’t recommend.
AVOID AT ALL COST! Took my money straight away,waited 2 weeks…no delivery…sent several emails but none answered..tried phoning but again not answered.I had to claim my money back in the end.Terrible company, zero customer service.
The rack did arrive thankfully although it did take way longer than I thought it should. The item I received was exactly what I ordered so all was well in the end. If you have to communicate with this company for any reason forget it, they have an email address but they either never look at it or just don’t feel they need to communicate with consumers… be patient it will arrive eventually.. thanks L McA
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Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 58% are 1–2★.
So after ordering and then seeing theses reviews I put a post in the tent box community fb group that Tentbox them selves monitor as they recommended carracks to me and there reply is that carracks website is down for maintenance atm so I have sent them an email back asking how they can take orders if there website is down they need to get this sorted asap
Avoid. No goods received after 10 days for next day delivery. Fake emails / not answering phone / not replying to messages. I have been in touch with Barclaycard for a chargeback. Spent money at carracks.co.uk; micksgarage, rotherham appeared on my credit card statement the day of the order. The fake customer help email address for micksgarage had an ie suffix suggested an irish connection.
Fake website, if you’re stupid enough to order from them like me then use PayPal and open a case to get your money back.
Placed an order, foolishly I didn't check trust pilot. Seems to have been had like every other review on here. No reply to email and phone number doesn't work, I have requested PayPal to investigate as that's how I paid. Car racks doesn't really exist, it's Mick's garage and seems to be in Ireland. UPDATE having some investigation via PayPal the seller has a third company name: CREAN SOLUTIONS
Paid for order thankfully via PayPal. No communication, phone number doesn’t work, no response to emails. No product delivered. Absolutely atrocious that a company like this is still operating. On some digging carracks is micks garage is something else is something else and they’re also fighting a fraud case with hmrc and companies house.
Yet another 1 star for your company. How dare you take not only our money for the product which has simply not shown up, but further to this the funds for express delivery. We now have to wait 2 days to dispute this payment with our bank, but rest assured we will get every penny back!
Roof bars supplied with fixing bolts that are too short. Awful fitting process. Would not go near this supplier again.
Ok the title says it all. Ordered standard delivery 9/5/25 delivered 21/5/25. Opened and all seems to be there. First notification something was happening was a text from parcelforce that it was out for delivery. Emailed prior to this but no reply. Items ship from Dublin so expect a delay, what with brexit and everything. Communication could be considerably better but it got here. Don’t buy if you need quick delivery, if you have time it’s all good.
I ordered a set of roof bars for my Alfa Romeo Stelvio, quite used to lack of options for the car, not here. I chose a Norbar set for use with solid roof rails, the descriptions on the website are great to help make sure you choose the right product. Product arrived in 6 working days on Standard delivery, happy with that. The product was good, well priced and easy to assemble and fit, I hadn't thought about the front and rear bars being different lengths due to the roof design, these guys have great product knowledge and supplied the bars as required. All in, a good experience, the only thing missing for me was the communication that the order was on its way, had a message from Parcelforce about an hour before it was delivered, I was at work so no option other than collect from my local Post Office the following day, far from a nightmare but avoidable with a little comms set up. Thank you guys, I would buy from you again.
I wanted to get a good quality bike rack for my partners birthday. After scanning all the usual places, I found Car racks and they seemed to have a great range. After ordering, I did get a little nervous as the delivery date showed 3 months away and answers to enquiries were a little slow. However, when I got the bike rack it was superb quality. I haven't seen anything as good as this in the UK - so overall I am happy.
Got my order eventually, but no dispatches email. No tracking provided. Longer delivery time than stated. But the worst is that they won’t reply to any emails, making returns impossible. Lol pay someone to do your customer services guys, and get your act/buisness together!!
Absolutely horrendous, scam company have not received any response or confirmation of order or even my order!!! Money had been taken, no idea whats going on, disgusting dont touch
With so many negative reviews I thought it only right that I should write a review of my experience. I bought roof bars for my car at a great price, when asking about delivery from MicksGarage.com communication was good and delivery was quick. I have no hesitation in recommending this company and would definitely use them in the future.
Ordered these with standard delivery. Tried to accelerate delivery but they never responded to my emails. Communication was shockingly poor. But delivery came after 1 week and the product is good. Would have saved me much stress if they had only communicated better
No tracking number given. Phoned and emailed to no joy. Eventually got email to say my address was wrong and was at my local PO. Rang PO and said need tracking number. Eventually they turn up by not Royal Mail but parcel force. Opened to see these are not the racks I ordered and not even in the price range I paid. (A lot cheaper version) DO NOT BUY from this company… let’s see how my refund will go when I send racks back. Don’t hold much hope
There appears to be some scaremongering going on and thankfully I didn't see the reviews prior to ordering. I ordered roofbars on the Sunday, this morning Thursday I received notification from Parcelforce that delivery would be this afternoon. I used normal not expedited delivery so 4 working days was a promise that was kept
Car Racks is a UK-based retailer specializing in high-quality roof bars, bike racks, and accessories for outdoor sports enthusiasts. With over 20 years of experience, the company focuses on providing customers with a comprehensive selection of products designed to secure loads to vehicles effectively. Their offerings include roof boxes, watersports equipment, and various camping accessories, catering to individuals and families engaged in outdoor activities. The company's target market consists of outdoor enthusiasts, including cyclists, kayakers, and campers, who require reliable solutions for transporting gear. Car Racks prioritizes customer satisfaction by offering fast shipping, a hassle-free return policy, and secure payment options. With a strong commitment to quality and service, the company aims to assist customers at every step, from product selection to fitting and installation.
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