Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
I cannot explain how incompetent this business is. Lost by bag for 6 days. Kept claiming the shipping agency. I presume BA use them as they are cheap. Sadly I had no choice, but I won’t use BA again either. Lost then item, shipped the item to the wrong place. Then delivered on the wrong day. Said would delivery on Thursday, then delivered on Wednesday.
Absolutely appalling service. £2,000 parcel delivered to the wrong address, careless handling, and zero accountability. I genuinely cannot believe the level of incompetence shown by DX Delivery. I paid £2,000 for a high-value item, plus an additional £80 for premium delivery, expecting a secure and professional service. What I got was a shambles from start to finish. Instead of delivering my parcel, the driver handed over a completely different item. It was a large set of wicker furniture addressed to someone else at the other end of town. The box was battered, with dents and holes in the packaging, and the driver showed no care at all when unloading it. It was supposed to be a two-person delivery, but only one person turned up. When my wife signed for the delivery (believing it was ours), DX updated the tracking to say our £2,000 item had been received. This was completely false. In reality, someone else had our parcel, and DX had no idea where it had gone. I contacted DX directly to try and resolve the situation, only to be bluntly told they wouldn’t speak to me and that I had to go back to the seller. No apology. No investigation. No responsibility. Just a complete brush-off after a major delivery failure. I eventually tracked down where my parcel had ended up and had to collect it myself, swapping parcels with a stranger just to get what I paid for. The whole thing was a massive hassle, especially considering the value of the item and the premium delivery cost. This wasn’t just a small mistake. This was: • A failure in tracking and delivery, with the wrong item logged as delivered. • A serious risk to customer property, handing a £2,000 parcel to the wrong household. • Poor handling of fragile goods, with both parcels arriving damaged. I would strongly urge anyone to avoid DX for anything remotely valuable or important. You’re paying for a “premium” service and getting chaos, negligence, and zero accountability. If DX has any standards left, they should take a hard look at incidents like this and start treating their customers and deliveries with the care they deserve.
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Disgraceful company to deal with, have a miss delivery card, rebook and they can’t find use the second time even though we were in all day. Customer service shocking and you can’t speak with anyone they hide behind computer screen or an AI service, as a business owner I wonder how the still have a business
Delivery due 6 days ago. Their tracking website states delays but nothing else. Tried calling them several times but cant get an answer. Sent them a msg on their website - no response. What a dreadful company, I would give them a negative score if I could. Based on all the other negative reviews I will be lucky to receive my parcel.
Abeid and Mansoor delivered my parcel this morning. They were very friendly and helpful. The parcel was large and heavy and nothing was too much for them. Very kind people.
The ladder is the second thing they've delivered. It was heavily damaged, with 'SCRAP' written on it. Had to return it. The first item they delivered and lost some parts in shipping. Pretty weak.
Afrer an angry review and telephone complaints to DX ( hard to locate a number) and the supplier, DX said they would deliver that day between 3 and 3.30pm. The driver arrived by 4.20pm. At least the package arrived on the scheduled day, when it was needed. The whole episode took up far too much time and energy.
John and Mikey from dx delivery phoned me prior to delivery, They delivered my mattress in the time slot I had been given . . Both put it where I wanted . Very polite helpful men
BEWARE. DO NOT USE Would even give them one star if that had been an option. Terrible service. Ordered through Debenhams. Should have had a delivery within two days. Waited until 5 day delivery and called. I followed their useless tracking saying it was scanned THREE times and loaded onto a delivery vehicle and out for delivery on Wednesday, Thursday and Friday. After many hours waiting on the phone for someone to pick up. I was told the driver had run out of legal delivery hours and should have been delivered on day three. Finally get through to a human being and was informed my delivery was due at 2.30pm today. It’s now 3.30pm on day 5 of delivery and still no item. Still holding for a representative as I write this. Will NEVER order anything from any company using this sorry excuse of a delivery company
I give our delivery drivers 5/5 Abeid and Monsoor were both lovely guys and very helpful. A credit to the business. However the logistics team behind them are a 1/5. We had a first failed delivery on 27/6 before the actual delivery on 7/7. In between we had multiple failed deliveries. Very poor. On csutomer service Nicky was amazing though 5/5 but badly let down by the people in operations.
I was out so they left a giant box on the doorstep with holes and boot marks on it. No surprise, the contents inside was destroyed. If I was home, this would’ve been refused as they know it was in such a bad condition but delivered anyway.
My delivery was cancelled twice, and it looked like it wouldn’t be delivered at all, however the customer service team went above and beyond to make sure this item arrived in time for it to be fitted, the whole team went the extra mile for us. Thank you
Ordered a watch from Ernest jones, and the courier they used was dx delivery. Item was ment to arrive on the Monday but dx didn't even try and said it will arrive on the Tuesday ( which it again didn't) I spoke to Ernest jones who contacted dx delivery ( because I called them and I was on hold for 25 minutes) and insisted that it arrives on the Wednesday which dx said they would do. They then tried to deliver the item to a random address 2 miles away from my address and claimed they left a note, which they didn't because I was home all day. I spoke to Ernest jones who again spoke to dx delivery and they made an excuse up about there being road works on the Orwell bridge, which there is but I don't see how this stops them from delivering to the correct address and actually contacting me to let me know when it's going to be delivered. I then said to Ernest jones that they should recall them item and I would drive to one of the high street shops and pick it up and get a refund for the other one which I did. But then dx after being told to send the item back then tried to deliver it to me on the Friday! An awful delivery company that I will never use, who simply don't care about your order or actually getting it too you.
Worst delivery company ever can’t speak to any one on the phone cos you just get put in a queue for hours ment to get a delivery on Friday now Saturday and can’t even get in touch with dx avoid using this company at all cost
Waited in all day for two deliveries from two different companies. Driver called “Slo” was supposed to deliver both. One in the morning, one in the afternoon. Neither of them arrived. I paid for next day delivery as am going abroad and now won’t be around. No way of contacting customer service. Probably the worst delivery company I’ve ever had to deal with.
Two days in a row the driver came to collect and lied saying I was not in. I have him on clear CCTV, pulling up in his van outside, leaning out the window to take a picture proving he was there, photographing my drive and saying it was a failed collection. He never left his van to knock. I tried to call the DX but none of their phone lines lead to a human. The online chat is a useless robot. I emailed them offering the CCTV but the gave a generic reply email and clearly had not read my complaint. Never using them again!
Abeid and Mansoor were very helpful and friendly. They delivered my garden furniture and stacked it up with a smile!
Well here we go again, ordered more compost, didn't realise it was the same firm & delivery company,and the same thing has happened again, wed 2nd July 9:35 am got a text message Your parcel from Alfa Traders is out for delivery between 17:51 & 18:51...DHL COMMERCE.. was in all day & all night YET AGAIN NO DELIVERY. THIS MORNING TRACKING IS STATING IN DELIVERY DEPOT MIDDLETON... THIS DELIVERY FIRM IS A JOKE.... IN FUTURE ANYTHING I ORDER ON LINE I WILL BE STATING DO NOT USE DHL DELIVERY SERVICE. You can't get in touch by phone you dial the number & it says "CALL ENDED".. HELP CENTRE IS NO HELP AT ALL AS YOU CAN'T SPEAK TO ANYONE...
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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