Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.4 | 178 |
| May 25 | 1.4 | 240 |
| Jun 25 | 1.3 | 252 |
| Jul 25 | 1.2 | 278 |
| Aug 25 | 1.4 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
“Etsy refused to pay my remaining balance after account suspension My Etsy seller account was permanently suspended”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Etsy is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
1,000 reviews of Etsy. Filter by what matters to you.
Wie bei so vielen anderen wurde auch mein Konto direkt nach der Erstellung und ohne Angabe von Gründen gesperrt. Sendungsverfolgung und Einsicht in die Rechnung sind nun nicht mehr möglich. Bin gespannt, ob der PayPal-Käuferschutz funktioniert.
Etsy suspended my account as soon as it was opened. I had been making product for weeks expecting to sell on Etsy but they shut down my account instantly. I'm very disappointed. I hope this is just a technical error but considering how many others had this happen, I doubt it.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
They talk you into signing up for insider to save on shipping and then automatically set it to autorenewal. I swore I turned off autorenewal but sure enough I was just charged for a new quarter of it. I don't want insider, I want my money back.
This very good
Ware bezahlt und nie erhalten. Wollte mich wieder einloggen, wurde aber immer gesperrt. Bodenlose Frechheit.
Schade, dass ich hier nicht 0 Sterne vergeben kann. Offenbar verstößt schon das einfache Anlegen eines Kundenkontos gegen die Etsy-Richtlinien, anders kann ich mir nicht erklären, dass mein Konto sofort und dauerhaft gesperrt wurde. Der Support hilft auch nicht. (K)einmal und nie wieder!
EL 5 DE JUNIO HICE UN PEDIDO QUE A DIA DE HOY AUN NO LO HE RECIBIDO SE PASAN LA BOLA ENTRE ELLO Y LA COMPAÑIA DE MENSAJERIA , NI TE LLAMAN PARA CONCRETAR LA ENTREGA , SON UNOS SINVERGUENZAS, ESPERO ESTA OPINION AYUDE A LOS DEMAS NO VOLVERE A PEDIR NADA Y ADMEAS LO LLEVARE POR VIAS JUDICIALES
Terrible. Etsy seems to support scam sellers and make it very difficult to have any recourse when things don’t work out. After receiving an item which was not as described the seller told me in a rude manner to take it up with Etsy. They knew the buyer has no comeback and that Etsy would do nothing. Etsy did admit that the item was not as described and that the seller had provided incorrect information but told me to take it up with Klarna. They said they would provide the information to Klarna. Well obviously they didn’t. Avoid Etsy and avoid The Pine Torch.
Delai de livraison très long livraison aléatoire, ne répondent pas aux demandes d'explications une honte à la limite de l'escroquerie
Terrible website. You can only order one item at a time, even from the same vendor. Once ordered, I have found no way to return to the vendor without starting over. Once ordered, the printable receipt is difficult to find, buried in a clutter of unnecessary information. I wish someone competent would start a similar service.
Der letzte Abzockerverein. Ware bestellt nie angekommen. Es wird einfach geschrieben konnte nicht geliefert werden und das wars. Der Support ist ein Witz, davon mal abgesehen muss man zu den erstmal kommen, denn als aller erstes wird bei denen dein Account gesperrt. Wenn man dann dochmal mit einen tollen Mitarbeiter aus einen Callcenter in Indien "chattet"(telefonieren gibt es nicht, nur ihre dämliche Chatfunktion), dann wird man mit Google Translater vertröstet. Mann soll dann irgentwann mal eine Mail bekommen. In dieser kann man dann Fragen beantworten welche komplett unseriös wirken und der Verein bei der Bestellung schon längst haben müsste. Ich kann nur jeden abraten von diesen Abzockern.
Paid £15 plus listing fees uploaded 2 items for sale they then suspended my account. I have asked for it to be reviewed but not heard nothing back from them. I feel they have scammed/stolen me of my joining fee, going to contact my bank is I think this is a case of fraud!
Ho acquistato come ospite, ma il prodotto non è mai arrivato a distanza di quasi due mesi. Per contattare il venditore ed eventualmente richiede l'assistenza clienti, bisogna fare prima una procedura interna. Altre piattaforme sono molto più snelle. Risultato? Ho lasciato perdere
I couldn’t proceed with shop registration after successfully connecting my Payoneer account. The "Save and continue" button remained inactive, no matter what I tried. Customer support was terrible—after waiting, I received a generic, unhelpful response that didn’t address my issue at all. It felt like an AI-generated reply or someone who didn’t even read my ticket. Very disappointing, especially for a new seller who’s supposed to bring them business. Update: After submitting another support ticket specifically asking to ensure my Payoneer account would be disconnected after closing my Etsy account, they closed the ticket without replying. No explanation. No resolution. Just silence. This confirms what many others have said: Etsy doesn’t care about new sellers or support quality. Avoid this platform if you expect even basic functionality or human support.
Leider muss man ja einen Stern geben ? Diese Firma ist das LETZTE, unseriös, AUSBEUTUNG, typisch Amerika, genau wie UPS, HABE 23 JAHRE bei diesem Super Paketdienst gearbeitet, meinen Körper kaputt gemacht, neue Hüfte, danach LWS kaputt, dann wurde gewartet bis ich gekündigt habe.Super UPS, für sowas sollte sich mal unsere super Regierung einsetzen, aber die haben ja ihr gesichertes Einkommen, Und dieser ehemalige Grinsekanzler bekommt noch 8 Mitarbeiter, kann er ja den ganzen Tag im Pool liegen, oder Essen gehen, andere machen ja die Arbeit.
I've used Etsy three times and twice now I've either had a problem with the item or the item hasn't been dispatched 2 weeks after they said it had. It appears it's just a bunch of cowboys and scammers dressing up with fancy photographs. It will be the last time I use this site. Avoid BonnieBoutique22 scam.
I have a seller account and right now in total disappointment. I received my first message hoping it was a sale but then it was their advisor saying i need at least 9k to verify my account. Verification for 9k? Ridiculous, something that must be free and can be done by simple KYC or at least an sms verification cant be done because it’s their minimum rule. I almost took it good thing i read reviews, but it was too late, i already subscribed for a month premium. Tsk scammers.
Etsy Inc.
