Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.4 | 178 |
| May 25 | 1.4 | 240 |
| Jun 25 | 1.3 | 252 |
| Jul 25 | 1.2 | 278 |
| Aug 25 | 1.4 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
“Etsy refused to pay my remaining balance after account suspension My Etsy seller account was permanently suspended”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Etsy is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
1,000 reviews of Etsy. Filter by what matters to you.
Habe Malbücher gekauft und mit PayPal auch sofort bezahlt, den Artikel aber nie erhalten. Ich konnte keinen Kontakt mit dem Verkäufer aufnehmen da Etsy mein Account gesperrt hat. Ich werde es jetzt zur Anzeige bringen. Vorsicht vor diesem betrügerischen Verein!!!
Mn vriendin wilde iets kopen op Etsy, na herhaaldelijk inlogpogingen, via Facebook en google account, nu geblokt. Ze is verder nog nooit op Etsy geweest in dr leven. Ze kan er nu helemaal niet meer op. Waardeloze organisatie
Niet kopen op deze site. Spullen komen niet aan!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I set a seller's account on Etsy with the hope that I might sell something. Immediately I received a message that someone is trying to buy a product and they I can't. So I clicked the link and followed their steps and was robbed from my bank account. The SCAM company's name was WERT. I immediately called my bank and they will probably stop it. However, I truly believe that the customer advisor from Etsy was part of the scam, because he (or she) tried to keep me online. They tried to keep me there with the hope not to report it to the bank and the police. The advisor did not even tell me to report it. I guess, he probably was doding the fraud himself. I hope he get fired and jailed. RUN AWAY from Etsy if you don't want to be scammed.
It takes a long time to get the product, and after reading reviews on Trustpilot, that I wish I had read before I made my purchases, I won't be ordering anything else. Also, even if you pay for express priority shipping it still takes the same delivery time as snail mail. I just hope my order comes soon.
Wat een slecht bedrijf is dit. Doe geen aankopen. vreselijke site. Je kan nergens reageren. Ik ben gewoon mijn geld dus kwijt. Nog nooit zoiets meegemaakt.
I jus want to say how bad seller support is with Etsy. Despite being a seller with more than 10,000 sales, when contacting support I can get nothing but ai/prewritten/generated responses regarding my questions on a listing; I had some listings removed under the new creativity standards and it isn't clear why. We sell seeds and use our own product photos. It seems a checkbox was not checked on some listings about them being "a natural product". Of course Etsy programmers completely ignored that these listings existed before the checkbox and sellers aren't mindreaders that can just guess how they should stick to rules they arent updated about. Due to this the automated AI removed some listings. After clarifying with one helpful CS it happened again though and now we really don't understand why as we follow ALL the TOS&rules. But other cs just gives generic responses. Ive also had listings removed which are permitted on Etsy and permitted to be sold in general but good luck reaching a human about that - you get bot-type responses and the second line is always "do it again and we will permanently ban you", the threats really feel nice....as someone who spends way too much on advertising and fees with Etsy... it sure feels like they appreciate our business.
As a seller on Etsy with a solid track record — hundreds of sales, no complaints, and always shipping on time — I expected a basic level of fairness and support. Instead, I’ve been stuck in a loop of verification issues that simply make no sense. Etsy keeps telling me that my account information doesn’t match, even after I personally went to the bank and got an official account information sheet with my name, home address, and all required details. I submitted everything they asked for — yet they still reject it, now claiming it’s because the bank’s legal name isn’t clear enough? I use the same account to receive payouts from Amazon and Walmart with zero issues. No endless back and forth. No vague, ever-changing reasons. Just straightforward transactions. It honestly feels like Etsy is making it intentionally hard for sellers to get paid. If Etsy is going to demand specific formats or obscure info from sellers, they should at least make the requirements clear and reasonable — especially when banks don’t normally include things like home addresses on standard account documents. At this point, it’s extremely discouraging. Etsy, you need to treat your sellers with transparency and respect. We’re the ones helping build your platform. And, they ban your shop without any hesitation, meaning your hard earned money is gone!!!
Hab ein Digitales Produkt ohne Konto gekauft, als E-Mail kam nicht direkt das Produkt sondern das ich es auf Etsy downloaden könnte. Musste also ein Account erstellen und wurde instant permanent gebannt. 3 Accounts gemacht und alle haben instant einen Ban kassiert bei dem Einspruch steht es könne 2 Wochen dauern bis sich drum gekümmert wird. Wozu kaufe ich ein digitales Produkt um 2 Wochen warten zu müssen? Wieso sendet man einem nicht einfach die Dateien per E-Mail wenn man kein Konto anlegt? Klingt für mich nach riesem Scam würde es keinem Empfehlen
NO STARS. Waited for a memorial necklace, never arrived. Ordered another one from a different seller. Never arrived and now say address is wrong!! Have confirmed with them 3 times now! Very disappointing as it's a memorial for someone. Have asked for a refund but am being ignored.
Terrible platform. I got my first sale and right thereafter out of the blue, my seller account was banned and I received a standard email and no real explanation. Etsy's Trust & Safety team is arrogant and treats you without any respect. They could have easily made an effort to explain to us what we did wrong and how to correct it. Very disappointing, the whole experience. I cannot recommend this platform, and as a customer, I certainly will buy my items somewhere else.
I have no account with Etsy. Do not want one. Brother ordered item for my birthday. They keep emailing me say it’s dispatched. I want to delete account but can’t log into it can unsubscribe. CRAP service. Will never use them won’t waste money
Ich habe eine eine Digitale Datei mit Sofortdownload gekauft. Leider war in dem zur Verfügung gestellten ZIP-Ordner diese Datei nicht enthalten, stattdessen nur Werbe-Bilder dafür. Meine diversen Versuche über die entsprechenden Kontaktformulare eine Klärung herbeizuführen sind alle ins Leere gelaufen, nicht einmal eine Bestätigung des eröffneten Falls habe ich bekommen. Dafür aber einen 25%-Gutschein für meinen nächsten Kauf bei diesem Anbieter. Das ist eine Verhöhnung! Es gibt keine Möglichkeit den ETSY-Service irgendwie zu erreichen. Ich kann nur raten, Finger weg von diesem Laden!
Ich habe am 2.6.25 eine Bestellung aufgegeben . Diese wurde angeblich am 9.6.25 mit GLS aus Italien verschickt. Als ich schauen wollte wo meine Ware bleibt wurde ich ohne Grund von Etsy gesperrt. Zwei Mal hatte ich schon ohne Probleme dort schöne Sachen gekauft. Nun sind mehr als hundertfünfzig Euro scheinbar unwiederbringlich verloren. Wenn ich so lese was hier geschrieben wurde schwindet meine Hoffnung immer weiter. Das ist Betrug !
As a small business owner operating under a fully registered LLC, I expected Etsy to uphold a minimum standard of professionalism. Instead, I’ve spent weeks trying to verify my bank account, only to receive inconsistent and baseless rejections. I submitted valid documentation from Airwallex, a well-known fintech platform that partners with global payment institutions like Banking Circle — the exact same banking partner Etsy accepts through Payoneer. Despite this, my documents were rejected without proper explanation. I’ve contacted support multiple times, received generic responses, and no one actually reads or understands the documentation provided. They’ve even contradicted themselves from one message to the next. If you value your time, mental health, and business growth, I cannot recommend Etsy. There is no real support system. Compliance processes feel arbitrary. Sellers are left hanging for weeks with no accountability. Absolutely unacceptable for a platform of this size.
Sono cari abbestia e con pure spedizioni costose
El envío del pedido ha sido, rápido eficiente y sin incidencias. Cuando tenga algo que comprar recurriré a Etsy. Son serios y atentos con el cliente. Gracias Etsy. Saludos de Ramón.
I ordered a toy basket for my dog. It was not as expected, it's tiny! I can barely fit his biggest toy in it. I tried to resolve the matter but it's too stressful. So, another loss at the hands of an Etsy seller; GoldenEchoesCo. I prefer to purchase from small, independent businesses and ones, based in the UK. Made in Britain, even better. But I'm not going to purchase from Etsy again. I'll just go shopping on foot, the old way!!!
Etsy Inc.
