Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.4 | 178 |
| May 25 | 1.4 | 240 |
| Jun 25 | 1.3 | 252 |
| Jul 25 | 1.2 | 278 |
| Aug 25 | 1.4 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
“Etsy refused to pay my remaining balance after account suspension My Etsy seller account was permanently suspended”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Etsy is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
1,000 reviews of Etsy. Filter by what matters to you.
Dopo 1000€ di vendite, dopo avermi concesso pure di vendere complimentandosi per l andamento, includendo nei loro reso conti pure le trattenute sulle mie vendite, indovinate? Chiuso il negozio senza possibilità di fare lo spostamento del mio guadagno al mio conto! Motivo? Le descrizioni degli articoli non rispettavano il regolamento! Peccato per loro che il regolamento l’ho letto. TRUFFATORI
Der Onlineshop ist gut organisiert aber es wird nicht angeben, dass da noch Verzollung und Einfuhrsteuer dazukommt. Die sind recht hoch. Darum für den Shop einen Stern. Schade weil der Beistelltisch 5 Sterne verdient. Das ist absolut nicht Kundenfreundlich für Etsy Schweiz. Daher werde ich nie mehr was bei Etsy kaufen. Da gibt es Allnatura da geht es ganz ohne Zollgebühren.
ETSY has the worst customer service on the planet!!!! Not fit for purpose at all!! They are supporting the seller -Aaliyah Adderton to rip me off!!! I have not received what I ordered from her and I am £191.91 OUT OF POCKET!!!! Purchased on the 26th April 2025 and it is now 12 June 2025!!! Disgusting!!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I love the premise of Etsy, but it's a shame there's not a well-established alternative to buy and sell handmade art and crafts and stuff on. The amount they charge for listings accumulates quickly if you have multiple things to sell, which is necessary just to be able to be seen in the search engines, and their security is either lax or glitches. I recently found I could no longer log on because apparently 2FA was required although I had never set that up. There's no way to solve this other than to try and contact Etsy, which is a slow and tedious process. I've seen multiple accounts of exactly the same thing happening to other people, and not just recently - this is a thing that's been going on for a long time and no one seems to have a solution, nor has Etsy apparently done anything to stop it. Another issue are the high numbers of sellers who get away with just reselling things bought from Amazon or some other store, but at a marked up price - same photos, same description and everything. I get that it would be difficult to stop this, but maybe an image search comparison with other major retailers to identify images that are exactly the same would do it. Mostly, the sellers are great and a lot of amazing things can be found on Etsy, but the company itself has a lot of flaws and is quite disappointing for something with such a good premise.
AVOID! SCAMMERS! Read their reviews - could not believe how bad! Made an order; took my money; then cancelled my account for no reason! Communicated three times; requested refund; no replies. Have lost money. Appeal number: 19990012
My name is Alberto Torresini, an Italian citizen residing in Thailand with valid documents, a verified address, and a legitimate bank account. I attempted to open a shop on Etsy (which was never activated, no listings, no sales) but after entering an IBAN associated with a Payoneer account still in setup, my account was permanently suspended. I violated absolutely nothing. I didn’t sell anything, didn’t publish anything, didn’t break any rules. It was a basic banking mismatch, the kind of thing that anywhere else would have triggered a request for clarification — not a total and irreversible ban. I sent emails in English, explained the situation, offered to update my bank details or even change my country of residence. Etsy’s answer? “This decision is final. No further messages will be reviewed.” No explanation. No discussion. No human consideration. They talk about “community,” “trust,” and “respect,” yet operate with faceless algorithms and zero accountability, effectively punishing people for minor technical issues without a second thought. Worse, they permanently ban all future accounts linked to you, making it impossible to ever return. That’s not just harsh — it’s unjustifiable. If you're planning to sell on Etsy, be aware: Even the smallest, unintentional error can get you permanently removed — without warning, without recourse, without reason.
Honestly, if I could give 0 stars I would. Opened up my shop, paid the £14 fee, paid for some ads and made roughly £400 in the first month. Only to have my store suspended permanently, with very vague reasoning. None of my appeal have been responded to. My fund have still not been released to me. EVEN AFTER the 180 days hold! I’ve chased it up over 20 to 30 times and have had NO response. I’ve lost count. They are very selective about who they respond to. On two occasions I have used other accounts to talk to support. They say they will get back to you and stop responding on those accounts also. Honestly it’s like being lured into a scam just to get blocked - I don’t even want to trade on there anymore, I just want my money.
Someone used my email address to make fraudulent purchases on Etsy. I contacted them multiple times, explaining that the scammer is using someone else’s credit card while attaching my email to an unverified account. Despite this, Etsy keeps misdirecting the issue—they keep insisting they’ll handle 'unauthorized charges on my card,' even though my card was never involved! The real problem is that they allowed my email to be used without verification (the account still shows as unverified). No matter how many times I clarify, they refuse to listen or address the actual security flaw. Extremely frustrating and disappointing!
Das Konto wurde direkt bei der Registrierung ohne Erklärung dauerhaft gesperrt. Der Support hat es nur bestätigt ohne einen Hinweis auf einen Grund der Sperrung.
Auch mein Konto wurde nach Kauf eines Artikels (Download) gesperrt. Eine E-Mail habe ich wissentlich nicht erhalten. Den Artikel habe ich bezahlt und kann nun nicht darauf zugreifen. Finger weg von Etsy. Ich nutze die Plattform nun nicht mehr, da anscheinend Willkür und Intransparenz herrschen.
Etsy charging £14 to open up a shop? Why should it be down to us to pay for there security? Absolutely shocking! The best one is it says it's to support new sellers, but they've just taken my money and not even an email to welcome me to the platform. They expect sellers to keep over 95% over a unacceptable time frame of 3 months, so it's literally impossible to ever be a star seller, and yet look at there score on here! They're trying to over compensate for the lack of pretty much everything that most other selling platforms have, customer support for one, Totally money orientated, run by a bunch of morons.
I read Etsy’s policies thoroughly before starting my store. According to their own rules, dropshipping is allowed if you’re involved in the creative process — and that’s exactly what I did. I partnered with a supplier, chose and customized the shoe designs, added my own logo, invested in branded packaging, and paid for professional photography to present my products properly. I put real time, effort, and money into building a legitimate business that reflected my brand. I started getting sales and fulfilling orders — then out of nowhere, Etsy shut down my account, claiming I violated their “handmade policy.” Meanwhile, my competitors are still selling the exact same shoes I was, without any issues. This is the worst experience I’ve ever had with a platform. I lost money on branding, legal setup, company registration — and Etsy wiped it all out overnight, with no chance to appeal or explain. Stay away from Etsy if you’re serious about building a real business. They are inconsistent, unfair, and will destroy everything you’ve built in a second.
Direkt nach Kaufabwicklung und erfolgter Zahlung wurde mein Konto dauerhaft gesperrt. In einer Mail in englischer Sprache wurde mir mitgeteilt, ich hätte gegen die Richtlinien verstoßen und weitere Anfragen würden nicht beantwortet werden. Habe trotzdem eine Mail an Etsy geschrieben und darum gebeten, mir mitzuteilen, was ich falsch gemacht haben soll. Keine Antwort. Ärgerlich, da ich ein Flaschenetikett gekauft habe, welches als Download über das Konto abgerufen werden kann, ich aber keinen Zugriff auf das Konto habe.
Je reçois les mails de changements de statut de mes commandes mais lorsque je clique sur le lien pour le suivi une page s’affiche me disant que je ne suis pas autorisée à voir le statut de cette commande. Je demande de l’aide au service d’assistance personne n’est en mesure de m’en fournir. Je ne recommande pas c’est une vraie galère. De plus mon compte est suspendu pour aucune raison je dois donc faire mes commandes en tant qu’invité. Dommage pour les artistes qui vendent leurs créations par ce biais car il y a vraiment plein de choses que j’aimerais commander mais je ne le ferais plus.
Nachdem ich einen Kauf bei Etsy getätigt habe, wurde mein Account ohne Grund gesperrt. Ich konnte deswegen den Verkäufer nicht kontaktieren, der mir leider die falsche Farbe des Artikels gesendet hat. Ich hab daraufhin einen zweiten Account erstellt mit einer anderen E-mail, um den Verkäufer doch noch zu kontaktieren. Dieser Account wurde auch gesperrt, bevor ich es geschafft hab, die Nachricht an den Verkäufer zu schicken. Was läuft hier ab? Das ist Betrug! Geben Sie mir die Möglichkeit, meinen Einkauf zu Ende zu führen bzw. berichtigen!!!
Pacco arrivato merce di qualità, lascia a desiderare la comunicazione prima che arrivasse il pacco
Etsy Inc.
