In addition to being out of stock on…
In addition to being out of stock on this item for over a month, the shipping when the item is finally available takes a long time.

Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
In addition to being out of stock on this item for over a month, the shipping when the item is finally available takes a long time.
Easy to find the right size and item that I needed. Easy to install . Received in a timely manner
Very fast delivery and great product! My friends just installed a whole house unit after seeing mine.
Order never filled. All tracking numbers are invalid.
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Always fast and reliable delivery of a quality product. I really enjoy my whole house filter system for the way it cleans up my well water.
I order 2 packages 📦 I get one but I still waiting for one more since one month.
I bought the whole house 3 stage water filter through Amazon on December 2023. I have changed the filter on August 2024 and noticed there are some white stuff in the filter housing. Yesterday 3/8 2025 i tried to change the filters again since I have noticed the quality of the water was so bad. When I opened the housing the water inside was so disgusting full of white stuff and the water itself was completely white. I am so concerned about our family health during the time we were using this water filter.
Customer Service people were very nice and tried to be helpful, but they really didn't have much knowledge about the product. For practical reasons, I've made 3 phone calls and sent 2 emails and I still haven't received the invoice for the parts I need to complete my installation. So besides the filters I haven't even made a purchase yet, but I'm trying. I was disappointed that I haven't even had an email reply to my questions regarding the product and it's parts. After my last phone call, I was supposed to get an email invoice so I could buy the parts. That never came either. But thanks anyways, PS the date below is in the middle of several interactions between 2/22 and maybe 3/3 2025
So convenient,with peace of mind knowing we have reverse osmosis water in our house.We don't have to go to the store and carry heavy water home.
Fast ship, exactly as ordered.
Great service and a very knowledgeable sale person
Both times that I have set up automatic shipments the order is doubled. I end up receiving two orders one week apart. The product works, but your automatic order process is a headache to use. I saw that my credit card was charged twice and reported it to you and asked that one of the transactions be refunded to my account. You went ahead and sent the second set and now expect me to send it back at my cost. I will keep the second order since I have already been charged. My account needs to cancel to automatic shipments.
They sent me the incorrect filters and to get a refund I have to pay to ship them back
No complaints
love my clean water
taste of H2O
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
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