Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
I moved in to a house with filters already installed. Your website made it easy to find the filters I needed with instructions on how to deinsall the old filters and install the new ones. Ordering and shipping the new filters was a breeze.
I got the RO5DX. It’s a great system. The TDS was 7. Water doesn’t smell and taste good. Just clean water. I had a buddy install it because he installed the one we have at work. No leaks.
Web site is easy to navigate. Fast shipping. We have a well that we our water from. Water tasted and tested ok, but no idea how much crap was in the water until I installed the unit. What a difference. Been using for almost 2 years now and still satisfied.
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Easy ordering… Quick delivery…
Recommend full house system from friend . But when I ordered directly from the website was the wrong choice. Experienced long delivery time and the package arrived damaged. Try to contact and return them still didn’t get a response back after a week of discuss with customer service.
I'm a regular repeat customer for several years. Products work well.
I had a reverse osmosis professionally installed a year ago and have had nothing but trouble since. At first the seals leaked so I ordered replacements at a very unreasonable cost. In addition I have continuously gotten extremely low water flow. Following all of their instructions I checked water pressure and adjusted; purged the lines, replaced the water tank just in case the bladder was bad; replaced the 1/4 in water lines with 3/8 inch. All of this to no avail. My last effort to get customer service was a bust - I was directed to a Bot that was no help and I had no way of getting a live person. The company did follow up by email to ask me to rate my experience with their Bot - named Alana! Enough. A great concept but poor product and service. Fortunately I have the means to replace this system with another company - and I will. In the meantime I would caution anyone searching for a reverse osmosis system to look elsewhere.
I’ve been pleased with the overall performance of Express Water, especially how well it suits our needs. Unfortunately, I’ve found that the membrane, a crucial component for filtering out small particles and elements like fluoride and chlorine, doesn’t last as long as advertised. The documentation claims it should last over a year, but in my experience, it rarely exceeds four months. Additionally, while customer support can be a mixed bag, ranging from helpful to unresponsive, the cost of the membrane is reasonable, available directly from their website or on Amazon for around $20. It’s just disappointing that it doesn’t meet the longevity expectations set by the company
Just want to give a shout out to Joseph! at Waterway Express ( South Euclid). I went to Clean Express Auto and my car did not get thoroughly cleaned, I didn't notice this until a few days later and when I did, I had to find my receipt, well when I finally found my receipt which wasn't even a week I went back to them to help me, well I was told there was nothing they could do and after spending 22 dollars for this car wash I was truly upset. I went to Waterway Express which I must say is where I always go because their prices are so more reasonable (the only reason I went to Clean Express Auto is because I didn't feel like going the distance or short, being lazy) well when I got to Waterway Express there was Joseph, I asked him if possible can you get the mud off my car which was still on my car from going to Clean Auto Express, Joseph was very professional and understanding, he suggested another Waterway Express which could do what I needed but I was so frustrated from leaving Clean Express Auto and Joseph was truly understanding and empathic, he said if the mud doesn't come off he will allow me to go thru the wash again and of course it did not but the second time around I was truly a satisfied customer, the funny thing is the first time I went thru Waterway Express they got more mud off than Clean Express Auto did. Lesson here when you have people like Joseph and an establishment like Waterway Express, you go the distance it's worth it. Joseph, I truly appreciate you, you're the best, from here on out Waterway Express is where I will always get my car wash no matter how far one may be! Thank you, Joseph you are truly one of a kind! Thank you!!
I received an email at the time I was due for my filters and a shipment shortly after that. No muss, no fuss. Very easy procedure.
Great customer service. Fast shipping. Awesome tasting water.
My message regarding changing the address on my subscription was never answered.
Great service and a quality product.
Everything was perfect. I just wish a model number sticker came with filters to reorder. Or qr code, just a idea .
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
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