Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
EXPRESS WATER MODEL 6 REVERSE OSMOSIS UNIT. I HAVE HAD THE UNIT FOR OVER ONE YEAR AND WAS VERY HAPPY WITH IT. FILTERS STARTED NEEDING REPLACEMENT IN LATE NOVEMBER OF 2024. AS OF TODAY 3/4/2025 THERE ARE NO REPLACEMENT FILTERS AVAILABLE. EMAILS ARRIVE STATING THEY WILL BE AVAILBLE AND THEN THEY ARE NOT. fUNNY THAT THEY ARE STILL SELLING NEW UNITS. BUYER BEWARE !
Purchased some replacement filters for my Elite RO system installed about 2 years ago. The system in general has been a very good performer giving me delicious clear and clean water. These new filters will further my experience, which I am absolutely certain will be as great as the first 2 years. Thanks Express Water!
I love the ease of delivering on time.
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This company sends broken parts. We received a water filter still in plastic and broken. It was shipped knowing that it was broken. When we reached out multiple times via email our response was always. We will send you a new one. It has been over a month and we have not received our delivery. When you call to speak to someone you get a message that they are too busy at this time and their call volume is too high. So you have to go online. You send a message online and then you don't hear back from someone. We still have not received our filter yet. We have paid for it. I will continue to write these reviews until someone has contacted us.
Always satisfied with the product and fast shipping
Customer Service is seriously lacking - I keep getting canned emails that I have previously received and have been waiting over a month for a supposed replacement part shipment that has not come even though advised it has been shipped. When new items are bought the shipment miraculously arrives as expected -
Big fan of the auto-refill process. I tend to forget to reorder.
We ordered 2 ROMAX2000 gpd reverse osmosis water systems to the tune off $4000 each. The unit less than a year old came with a faulty inlet solenoid, after recieving the incorrect solenoid initially the correct one was sent. The R.O. membrane housing cracked next. Two incorrect filter housings were sent to replace it before getting the correct housing in. After 9 months the inlet solenoid went bad again, we purchased an aftermarket unit this time. A full year after the initial purchase the pump motor died. After an email exchange I was sent this reply. "Dear Mr. Morey, Thank you for choosing Express Water. We appreciate the opportunity to assist you. We regret to inform you that the Commercial RO 2000 (SKU#: ROMAX4000) are SOLD OUT and discontinued until further notice. While we regret any inconvenience this announcement may cause, we are eager to supply your future product requirements with our high-quality product lines. Thank you for your patience and understanding. Please do not hesitate to contact us directly Monday- thru Friday, 8am-5pm (PST), should you have any further questions and/or concerns. We are here to help!" I was simply asking for a new motor or a make or model of the existing, as there is no data plate on the motor. Do not buy from this company, if they left me hanging after spending $8,000 I can't imagine what they would do for a lesser sale.
I ordered my refil filter over 2 weeks ago. no information and no refill yet. ;(
Love the Quick shipping. I would strongly recommend you offer or recommend the longer handled blue canister wrench to remove and tighten them and print on them the directions arrows to loosen and tighten, as people go a long time between your filter changes.
Took way to long to receive filter and the excuses yall used were ridiculous. I WILL NOT do business with this company again.
Website said delivery would happen 3-5 days, took over a week. No timetable provided for ETA of arrival when item purchased, using SHOP was very irritating due to the lack or real time tracking and when a date was finally provided it arrived a day earlier than posted. Please reconsider your vendors SHOP and DHL, not intuitive and just simply unreliable.
I recently received a tabletop reverse osmosis machine, and I’m concerned not only about the product’s safety but also about the company's integrity. The setup instructions were unclear, so I contacted customer service for a step-by-step walkthrough. After following their guidance, I tested the water and it tasted like liquid plastic, which was alarming. I reached out to the company and was told someone would follow up, but no one ever did. Despite multiple calls and emails, responses were consistently delayed by over a week. When I did receive an email, it simply asked for my contact information, yet no one ever reached out. This happened multiple times. Plus, my repeated requests for the owner’s email were ignored. Upon further research, I found numerous negative reviews and discovered the company has a D+ rating from the Better Business Bureau, with a history of ignoring customer complaints. This issue needs to be reported to the appropriate regulatory agency.
A great service and this will be my sixth installed full house water express easy to adapt to most houses great unit for the money. I’m a contractor in Philadelphia every time I remodel I suggest adding one of these to the house equipment and installation package runs you about $1200. Great money spent.
Easy to place to an order. They kept me posted about the status of my order. Order was delivered as promised and the order was in good shape when it arrived.
Sent my shipment to the wrong address
Easy to install. We have awful water in this area. The filters work well on every six months schedule. If I could afford would get e very 3 months because of the silt in water.
I'm always skeptical buying online anymore because of reading reviews that say something is good but turns out to be junk. My honest review after it being installed for a couple weeks now. This has exceeded our expectations, it has completely changed our water situation. Water taste great, skin feels better after a shower. Arrived fast and the install went smoothly. We have, and do recommend this system.
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
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