DI filter set out of stock for over 6…
DI filter set out of stock for over 6 months!

Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
DI filter set out of stock for over 6 months!
Great product.
Quick response to my ordering needs
The booster pump worked breifly and quit within 1 day. Now it wont even turn on. I need help with this unit.
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We have been using Express Water for at least 10 years in various homes and with different systems. We have always had prompt deliveries and never been hassled by promotions that we didn't want. The water systems are great and give us the best water at a reasonable price. Thank you!
We have 2 Express Water systems that were installed just over a year ago. So far, have had to replace the UV filter control valve 3 times. The UV control valves are faulty, now the 4th is leaking. Can’t use the system for drinking. Ordered a replacement on 4-1-25. Still has not arrived. Now, have to order a 4th. Even though the systems are just over a year old and have already had bad valves, the company requires that we pay for the valves. No expedited shipping available. Can’t place part orders online. Usually, the phone rep can’t even figure out what we need. Talking with Customer Service is beyond frustrating. I've lost all faith so now we're resorting to submitting water to a certified water testing laboratory periodically just to ensure the systems are working. Cost for that alone plus new filter sets would soon pay for a more reliable system from a different company. Note that the company address isn't listed on their website. A red flag.
Good products, fair price.
I ordered a TEN filter package, received ONE a week later. I called to report the issue, and after a very frustrating conversation I was promised that the rest would ship the next day. The shipment wasn't picked up at Express water for five days! And then it was another four before I received it! This should have been expedited immediately. My wife is a cancer survivor and we had to have our well pump replaced, which I tried to explain to the rep on the phone. Hands down the worst experience with a company I have ever had. We will be switching out our filter system to a local supplier.
I ordered the package of O-Rings. I received several messages that they were sent but appeared to be stuck in Dallas. I sent 3 messages to Express Water and to the delivery company asking for help in getting the package on its way. I might have gotten an automated message back but can’t remember. It took forever to receive them. Meanwhile I’m worried about the quality of the water sitting in the tank because we had to turn the water supply off in order to stop the leak that was the cause of needing a new O-Ring. Sorry to rant! All is well now.
You forgot the o rings. Won’t refund them even though I don’t need them now. I asked you to honor spring discount bc I ordered a week early.. I am in an extreme financial hardship and spent the last of my savings just to purchase the replacement filters. I’m very disappointed in your response and not rectifying the problem bc I already installed and threw out my trash.
You sent & charged me with a full set of replacement filters that I did not order. I ordered & received a set earlier this year as well as a filter holder. I will go ahead and keep them for use later on. Please no more for now.
What has made my experience good, is the fact that all transactions have transpired seamlessly, as expected. I have one suggestion. New "O" rings and lubricant should be included in the filter replacement kits.
My order intially arrived with 1 of 4 items but stated fully delivered. It took multiple support calls to get things shipped and still took 2 additional weeks to get everything. Then, one of the items that arrived was clearly used and broken. I have reached back out to support but have recieved no reply with corrective actions.
The unit came in a timely matter.is was easy to install. Works great.
Filters are great
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
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