Name: FMG Repair Services Customer Reviews
Creator: CrowdTrust

CrowdTrust overview

Andy Lloyd

1 review

Mar 27, 2025

Poor workmanship and quality control

I had a non fault accident and the insurance company dealing with it booked my car in to FMG in Bridgend. When my car was returned to me there was a light missing from the exterior rear door handle, there was overspray in inside the fuel filler cap, flaky paint stuck to the fuel filler cap and and an area on the door where it seemed they had painted over a chip. on the work order was an entry for "Quality control" which had clearly missed all these defects. I called the garage at 9am the day after the car was delivered and reported the problems and sent pictures to them and was told the workshop manager was on site and would look at it and they'd call me back that day. The next afternoon I still hadn't heard anything back so rang them again to be told the workshop manager was out and they would let him know when he was back. I stated that I was told he was there yesterday and he was going to look at it so why wasn't I called back. I was told he would look at it and they'd call me back. I then received a phone call saying they could book it in two weeks time. The car was returned to them at my cost (a 60 mile round trip) and I was given a courtesy car. the inside of the courtesy car was absolutely disgusting and didn't look like it had been cleaned from the previous use. there was a brown substance on one of the buttons, the screen was sticky to touch and the rest of the interior wasn't much better. when my car was done for the second time I was given the key back I went to my car and noticed that there was white paint on the black B pillar trim and the windscreen and all the black trim and windows were covered in what appeared to be white dust from sanding paint. A helpful chap then polished the paint from the trim and jet washed the dust off the rest of the car. This was the only positive interaction I had throughout my experience with the company.

Report

Month	Average	Reviews
Sep 24	4.6	22
Oct 24	4.3	29
Nov 24	4.7	37
Dec 24	4.2	21
Jan 25	4.3	25
Feb 25	4.2	19
Mar 25	3.8	33
Apr 25	4.3	23
May 25	4.5	24
Jun 25	4.3	20
Jul 25	4.0	32
Aug 25	4.7	18

Company	Overall	Legit	Service	Delivery	Quality	Trend	Reviews
FMG Repair ServicesThis company	4.4 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.4 out of 5 (good)	3.6 out of 5 (good)	−4%	1,040
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.6 out of 5 (good)	4.2 out of 5 (good)	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	4.3 out of 5 (good)	4.3 out of 5 (good)	—	1,000
Tesla	1.9 out of 5 (poor)	100 out of 100	1.7 out of 5 (poor)	1.2 out of 5 (poor)	1.4 out of 5 (poor)	—	1,000

FMG Repair Services reviews & trust report

FMG Repair Services has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 408 positive reviews

Top complaintsof 87 negative reviews

How it compares

Reviews

Customer reviews (1,040)

Total package excellent service

Absolutely spot on nothing bad to say…

Not happy

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The CrowdTrust Experience⭐

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