Repairs were completed excellently
Repairs were completed excellently. Time period was accurately given. Staff were all very knowledgeable and helpful

FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
Repairs were completed excellently. Time period was accurately given. Staff were all very knowledgeable and helpful
They collected the car and kept me updated on progess. 2 weeks later, they rang to confirm the repair completed and delivered back to me at my convenience. An excellent job, brilliant clean car back and a very positive experience. Well done FMG SLOUGH !!!!
Fantastic service from FMG from start to finish Tina was so on the ball with sorting the repairs and keeping in contact. Jon the mobile technician was a lovely professional guy, both a credit to the company. Highly recommend FMG HULL
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Exeter FMG: Needed new windscreen, bonnet & wiper arms. Insurance job. CHECK EVERY INCH OF THEIR WORK!! Great paintwork staff, terrible mechanics. 1st attempt - Took 6 weeks, not 1 week as advised. Brand new bonnet badly aligned. Panel gaps terrible. Wiper arms forgotten altogether. No quality-checks before completion as it was immediately obvious, even at a distance. Paintwork itself is excellent though. 2nd attempt: Took a week, not 1-2 days as advised. Trim missing around mirror, and rain sensors not working – they didn’t re-instal the gel-pad between the sensor and glass.. A very strong sense that the mechanics here have no sense of pride and can't be bothered to work or do anything properly. But they did stick to it and finally finished it. Charged our insurance a fortune for it though. (I've previously worked in bodyshops and have massive respect for the immensely skilled workmanship that goes into repairing bodywork. Everyone has off-days; but this was just unnecessarily careless).
Run the other way unless you want to kiss you car goodbye for weeks. We had the car for 2 weeks and a 2mn chip will take 18 days! Congratulations you've had our new car for longer than we have. No or poor communication, cause you or the other party of lying swearing blind they never said that. We unfortunately had to use these as admiral use them.
Absolutely spot on!! Staff very helpful, cheerful, and respectful. Thank you Savoy Road, Crewe, CW1 6NA. Repair is stunning and car left in a spotless condition too. They even saved my plastic Poppy, which was attached to the front. Thank you so much. I am so pleased with my car and it’s wonderful to be reunited! Missed it! ❤️
My car was repaired after a minor accident at FMG Hull. They kept me informed regularly on waiting for parts and then quickly booked in my car. The car they provided as a courtesy car was small but clean. Really happy with the repair and the length it took!
From start to finish an absolutely excellent service from Hereford branch. Experience was seamless, kept in contact throughout. All staff friendly and helpful. Picked my car up perfectly repaired and gleaming inside and out! Would not hesitate to use again!
Everything from start to collection and delivery was great. Car repair done, car washed, £10 worth of petrol put in. Couldn’t fault the lads, very nice and pleasant. Highly recommended this company especially the garage from Leamington Spa
Excellent customer service car was picked up and delivered back good as new all staff very helpful kept me updated with progress would highly recommend this company
Honestly, worst ever experience iv had with a company! Had non fault accident last year October 2024 in which my insurer (Tesco) put me through to FMG, from the very get go has been absolute torment. To this very day (14/03/25) i have no solid update, settlement offer or anything postive. nobody has a clue what to do just been getting passed along caller to caller. I have now collected my vehicle from garage (still damaged) and in process of selling it as a total loss taking a huge loss. It was sat at the insurance approved garage well over a month til i stepped in and had it recovered to a garage of my choice, ever since then it was sat at that garage for months odd, i am now paying storage fees to that garage out my own pocket for the delay. To this very day i do not get no call backs until i call them, in which the callers get argumentative instead of resolving the stress-full experience. My hire vehicle has been taken away, i am now using taxi services to drop-collect my child from school. Absolutely appalling to think this is normal practise from a huge company. I am now in process of taking legal action once i receive my call recordings. Has took a toll on my mental health and i can honestly say will never be buying a high end vehicle with all my savings ever again. If you your insurance put you through to FMG i strongly believe you re-consider as you will learn the hard way, like i did.
The Harrogate site made a first class repair, initial contact from them was clear and concise and my car was quickly assessed. Thereafter I was kept informed about the repair and collection. Overall I received real proper customer service.
Absolutely brilliant service from start to finish. Really helpful staff who explain everything about your repair. I was provided with a car to use while mine was in for repair. Regular updates throughout. The repair its self is an outstanding job! Really high standard. Car was clean inside and out. The staff are really friendly and welcoming and I would recommend to anyone needing a repair etc
I recently took my Seat Leon Cupra to FMG Repair Services Hereford for a front bumper repair. This was my first time going through insurance for a repair, but the entire process - from the initial assessment to collecting my car - was seamless and stress-free. The team was incredibly helpful, taking the time to listen and clearly explain each step of the process. In just a few days, they resprayed multiple panels to an exceptional standard and carried out all necessary repairs with great attention to detail. The quality of their work is outstanding. The reception area was spotless and well-organised, and from what I could see, the workshop was just as clean and professional. It’s clear they take real pride in their work and treat their customers' vehicles with great care. When I collected my car, it had been thoroughly cleaned inside and out, and they took the time to explain the repair guarantee in detail. Overall, an excellent service from start to finish. If I ever need repairs again, I wouldn’t hesitate to return, and I’ll definitely be recommending them to friends and family!
We needed a repair to our car FMG is our insurance approved repairs. We had used them before but it had to go out of town but now there is body shop in hull. They provide a curtsey car, kept us updated with how the repair was going and the job was furnish to a very high standard and quickly too
Worst repair service possible. Poor work, cause other problems with the vehicle and then deny fault or liability even when the vehicle enters their facility working 100% Spoke with a technician who clearly thought I had the mental capacity of a child and tried to clear the diagnostic fault rather than rectify it. Wouldn't take my worst enemies car here
Superb service all round from Thurrock Grays location. Excellent communication from all departments and regular updates. Repair was beyond my expectations and pick up and drop off of car and courtesy car was so efficient. Polite and helpful staff a credit to this company. Would strongly recommend. Well done!
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
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