All the staff are friendly and helpful…
All the staff are friendly and helpful and really look after you.

FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
All the staff are friendly and helpful and really look after you.
Simon was so helpful and friendly he went out of his way. My car looks fantastic when I got it back it looked brand new so impressed with thank u Carla Trafford park
My insurance recommended FMG, i was concerned on dropping my car off as i don't like driving on the motorway but they were brilliant, they arranged collection of my car and dropped it off. The gentleman who picked and dropped off was lovely. Excellent service and very friendly.
I had my car repaired by FMG Hull, from start to finish the staff were very helpful and informative, they kept me updated on what was happening which is more than I can say for the insurance company. The repair was outstanding.
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When the tree jumped out in front of our car we ended up with a great deal of bent metal and broken plastic. Our insurer nominated FMG Barnstaple and from start to finish the experience has been excellent. Jayne and Sam kept us informed of progress all the time, a courtesy car was delivered as promised by a friendly chap who’s name unfortunately I didn’t note, and a slight imperfection in the paint finish we noticed after final delivery was sorted without question. Thank you.
Following a car accident after 50 years of driving to say I was upset was an understatement. FMG Hinckley contacted me after I contacted my Insurers. From the first contact to the return of my car following the repairs the service I received was absolutely first class. All the staff I engaged with were so friendly and reassuring. A special thankyou to Sarah who advised me through the claim process. Catherine Customer Service was very helpful and the gentlemen who collected and returned my car was extremely polite and helpful. I sincerely hope I dont need the services of FMG again but would highly recommend them. Many thanks to all at FMG!
The service was excellent from start to finish. Brought my hire car the same day I phoned the insurers, sent me texts saying what was happening with my car and where it was in the workshop. Brought my car back to me as soon as it was finished. It looks like my faux pas never happened
My experience was great! The customer care was brilliant and they kept in touch with me nearly everyday so I knew what was happening with my car. I was very happy with the repair and overall, my experience was brilliant.
FMG Repair Services, used by Admiral Insurance, are an absolute disgrace. They quoted me over £10,000 to “repair” a car that only had a minor scratch on the driver’s side door. I’ve already had multiple independent mechanics offer to fix it for £2,000 or less — yet FMG tried to write the car off, likely just to resell it and make a profit. They are not here to help you — they’re here to profit from your misfortune.
Well a lot to say but will keep it short and simple, their staff are well trained on how to lie to their customers and not enough money invested on their system as the system is showing NEXT WEEK NEXT WEEK for about four weeks in a row. Apparently parts are still on the way so assuming parts are either walking down to the repair centre or someone is collecting these by foot. Anyways I would stay away 🤦🏽♂️
Car repair excellent; delivery drivers polite; customer service appalling. Our insurers give you no option but to deal with this company. Our policy clearly states I should have a courtesy car the following day after repairs agreed. FMG had other ideas. I had to wait three days until it suited them, and then had to wait in all day because they could not give a time if delivery. The unhelpful staff were more interested in their procedures than helping a customer in a stressful situation.
I arranged my car to be repaired by a third party's insurance after they scratched the front near side bumper and wheel arch. The service from FMG was outstanding, especially from the driver who collected and dropped off my car and Tracy at their site. To my surprise, they replaced the affected tyre and also repaired some damage I had on the alloy - pretty sure I did this myself! Outstanding experience.
Excellent service from fmg Falkirk after had a deer hit with my car. Damage to kfet wing and grill. The garage kept up date with progress via text messages and the car looked like new when work was completed. 10 out off 10 from me
They will say anything to get you on board . They returned my car unfinished, got charged £45 (plus enterprise tried to take another £105) because they tried to ring me and I was busy and didnt answer. Raised a formal complaint (and its took them months to give a final response - well over the legal time period they are allowed). They wont take reaponsibility or accountability for anything and this crash was their clients fault, not mine. They drove into me while I was parked in a car park. Absolute con artists, avoid at all costs.
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
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