FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
FMG did a great job on my car and kept me updated every step of the way. They gave me and estimated day it would be complete but it was finished a day early All of the staff were really friendly I would highly recommend I used FMG Hull but they are not listed
I wanted to pass on a message to everyone at FMG Repair Stourbridge for the amazing service I have received right from the start from the first call arranging the cars collection for inspection to the courtesy car being sorted and then the repair and delivery of my own car. My car is perfect I'm so happy with how it's been repaired so thankyou to the workshop people. Thankyou to the staff that work in the office for having the best customer service every time I call answering any question I had and for updating via text sometimes daily I was expecting that. Thankyou to the drivers Paul and Molly for treating my car with such care. I can't thank every single one of you enough for the role you've played in getting my car back to me it's like new again and I am so grateful you're all amazing! I'd recommend you to anyone!
Good communication by text and via web site. Also the ladies on the telephone were excellent and were patient with my constant chopping and changing. Car collection was well organised and courtesy car was good and took my wife’s wheelchair as I asked. Car returned quickly with a first class job of repair and repainting - plus a bonus valet. Many thanks to whoever did that! Thank you FMG Mitcham.
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I’m very happy with the repair of my car. They were kind and helpful from the start, with great service and constant communication. I definitely recommend them in Dundee.
I was kept informed of what was happening, where I was in the queue, and daily got a report on my car's progress through the system. I was treated with kindness and respect from start to finish, and the repairs to my car were awesome. Thanks FMG. Maybe one day I'll bring it to you to repair the scratches I've put on the other side of the car! The work was done in Ellesmere Port or Bromborough--on the Wirral, anyway.
Overall a great experience, very friendly & knowledgeable staff. Although I only had a paint work done, it all looks to be finished to a high quality & blends with the rest of the car. Would definitely use again but I hope that I won't need to!
Okay so my car went for repairs to rear of car when one of admirals customers rear ended me the whole experience was terrible this was Cardiff branch,good luck if you need to contact them as they don’t awnser phone for days,received car back refused to sign as bumper panel is light grey should be black,wrong old rusty bolt forced into bumper,only one fixing holding underneath bumper.something loose behind bumper obviously didn’t take bumper of to check,said they were very busy bad excuse for shody workmanship tried to get hold there head office but can’t even find contact for them.
Just got my car back from FMG Hull and it looks better than it did before!! There was quite extensive damage to the front of my car as I'd gone into the back of a Range Rover. Because of this my car was in FMG's workshop for 16 days. The guy who brought me a courtesy car was lovely and explained that I'd get regular updates on the progress of the repair, which I did. The updates were informative so I knew how long they'd be waiting for specific parts, how long it was in the paintshop etc. All in all, the service was brilliant and I can't fault any of their work. I was given a full rundown of all the work done and a 5 year guarantee on all of it. 5* service, thank you xx
I highly recommend this garage! I brought my car in for some repairs, and not only was the work done perfectly, but I got the car back looking absolutely spotless – both inside and out. It was shining like it just came out of a showroom! The service was professional, timely, and done with great attention to detail. You can tell that the team here truly cares about their work and takes pride in what they do. It’s rare to find such high standards these days. Huge thanks to everyone at the garage – I’ll definitely be coming back and recommending you to others! Monika S Toyota Aygo Thank you so much FMG Repair Services Ilkeston Unit 1A, Manners Avenue (Manners Industrial Estate) Ilkeston, Derbyshire DE7 8HE, United Kingdom
Unfortunately after an incident I had to go through my insurance company. FMG were fantastic in repairing my vehicle back to an immaculate standard. I was informed with updates via text and email regarding my repair. I unfortunately didn’t get his name, but I think it was Ian and his colleague - they were polite, friendly and helpful with providing me a courtesy car and delivering my vehicle back. However.. Tracey from customer services (Leamington) is beyond abrupt and generally very unwilling to help with any customer enquiries (also likes to hang up just as quick) I imagine many customers are attempting to contact FMG, with enquiries and ask for updates on their repairs etc.. and an incredibly snappy and rude customer service advisor doesn’t make the situation any better. Apart from that I am thrilled with the repair and will recommend FMG again.
Made a situation that was unfamiliar and quite stressful, a lot easier to navigate. Everything ran like clockwork and my car was soon back looking good as new. Special thanks to Tony who collected and delivered my car back to me with a cheerful smile.
Very quick to replace rear bumper and respray front bumper. About 4 working days. Kept me informed along the way and explained the cost of the repairs. Cost was expensive (£1700 for replacing rear bumper and respray front bumper) but this seems to be the going price. Insurance covered most of it but I had to pay £500 excess. They did a brilliant job. Car looks like new again and they also washed and waxed and polished my car too. 😍 Hayley was lovely and her customer service was second to none. 👍 Would def recommend FMG Bridgend to friends, family and colleagues. Gary (Bennett)
Great customer service, very professional team here. Absolutely dedicated great work.
Was all completed on time and was as good as new
Good customer service. And very pleased with the repairs to my car. Well informed what was happening to the repairs.Fmg hull
My company nominated FMG for repairs. My bumper was broken. Their communication was very good they contacted me straight away and kept me up to date with everything on a regualar basis. They worked around my schedule as I am in and out of town all the time. Car was inspected by a great guy called Ben. Part was ordered very quickly. Ben came back completed the job to a high standard. Very happy with thier service.
⭐️⭐️⭐️⭐️⭐️ I’m a bit late in writing this review, but I just wanted to say how pleased I am with the service I received from FMG Repair Service in Bradford. After my car was involved in an accident, the whole repair process felt overwhelming, but thankfully I had the support of Mohammed Nasir throughout. From start to finish, Mohammed was incredibly helpful, professional, and reassuring. He kept me informed at every stage, made sure everything ran smoothly, and really went above and beyond to make the experience as stress-free as possible. I truly believe he is a great asset to your company. Thank you again for the excellent service – I’m very happy with the repair and how everything was handled. Highly recommended!
Easily the worst company and worst customer service I've ever had the misfortune to deal with. It's been 6 weeks now since my car should've been repaired following accidental damage and still nothing has been done. There has been zero communication throughout the process, until I pestered their Facebook account and I've now finally been told that FMG are washing their hands of the whole thing and are leaving me with an unsafe car! Wow. Horrific experience all round.
Today I received my car back from FMG repair services after they fixed my car on behalf of Ditect line insurance. The service to repair the car was great and car is all fixed, but I was told that they would give my car a clean and wash and vacuum before it’s returned to me. Well this is were it went really really wrong, my car had a terrible smell inside the car like sour milk! Inside the car I found a small carrier bag with rubbish in and uneaten food and small sachets of BUTTER which had melted, also more rubbish in the car and none of this was mine, we are Strict vegetarian so we don’t eat meat, in the car was an empty box of chicken skewers and empty brinks cans. So I rang FMG and made a complaint only to be told that this must have happened from the RAC who delivered the car to them or happened during the week it was in storage! No one would eat food in my car! Well after doing some investigation work myself the small bag contained a receipt for the said foods and drink, so I make FMG aware firstly regardless if the RAC had left the food there which they didn’t or if it was the storage company which it wasn’t! FMG said they’d clean my car before returning it to me and didn’t. And also FMG repairs Durham has an address of 12 Renny's Ln, Durham DH1 2RS And what’s very strange is FMG are certain none of there staff would eat food and leave rubbish in my car. BUT as one would say this could be a strange coincidence could it not? But the address and name on the receipt is nothing other than Gilesgate Food & Wine, Durham DH1 2HX and what again could be just a coincidence is less than 10 meters away from FMG repairs Durham. Anyways nothing done to help me and my car smells like a back street greasy spoon! So I will have to get it “professionally “ cleaned to help with the mess and smell.
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
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