FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption.
Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services has a positive customer experience.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
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The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
1,040 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
1,040
100%
+0.1
● Low
4.4 / 5 overall
=
1,040 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.3▲ 0.1
12-month avg
4.3
All-time
4.4
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.6
22
Oct 24
4.3
29
Nov 24
4.7
37
Dec 24
4.2
21
Jan 25
4.3
25
Feb 25
4.2
19
Mar 25
3.8
33
Apr 25
4.3
23
May 25
4.5
24
Jun 25
4.3
20
Jul 25
4.0
32
Aug 25
4.7
18
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 408 positive reviews
Customer service61%
248 mentions
Friendly staff32%
129 mentions
Helpful support25%
100 mentions
Fast & efficient19%
79 mentions
“Superb service all round from Thurrock Grays location”
On “Customer service” · Aug 29, 2025
Top complaintsof 87 negative reviews
Customer service45%
39 mentions
Damaged26%
23 mentions
Returns22%
19 mentions
Communication17%
15 mentions
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
On “Customer service” · Jul 31, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
The service from the hereford branch has been faultless from the first booking in to the final collection. Top marks for friendliness and work quality.
What a delight it was to deal with this company Josh and H that picked my car up were really helpful polite and so respectful I was kept informed all the way through the process of my car being repaired unfortunately I don't know there names who worked on it but my biggest thankyou to all that worked on it it's an amazing job that has been done it's like brand new again and also to Amy and work colleagues that answer the phones to customers I can't thank all of you enough what a great company at mitcham I would highly recommend this repair centre well done to you all thankyou
Tracy at hereford was a delight to deal with, profesional, efficient , the work looks great and car delivered back to me quickly, im very pleased
FMG repair services hereford,
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If I could give none I would. Utterly useless my insurance uses these cowboys. I was told it would take a week to assess my car after they already received a number of images. After complaints to my insurer who phoned them whilst I was on hold, magically they phoned my back 10 mins later saying they'd assessed it. In 10mins? Clearly they've done nothing. But provided a cost conveniently matching or there abouts the market value of my car. The damage requires a bumper headlight and bonnet all of which I have found for just over a 10th of the car value. I'm still waiting on their report unsurprisingly as I have informed my insurer I want to seen their costing evidenced by quotes from the manufacturers as the rediculously high cost was due to manufacturer original parts apparently, rubbish of course. I would strongly advise you go elsewhere. DO NOT USE
Excellent service from the team at FMG Hull. From start to finish they kept me informed. I was initially with another garage through my insurance company but were taking too long. As soon as I was passed on to FMG everything was sorted within a week.
If i could give this company less than 1 star i would. I own a Yaris GR and I was involved in a RTI in January of this year. (Just so when FMG see this, they know who i am) These were not my preferred choice of company to do the repair work on my vehicle as it was my insurers choice. The car went in for a passenger door replacement and respray, at the Leeds branch. On their first attempt to repair the car, it was return back to me with half a snap on set of tools under the bonnet, which were left under there and the car was then driven back to me! There was several dents and scratches on the interior and exterior of the car, with trims and rubbers incorrectly refitted and the car mats missing. When i contacted FMG about the problems they were quick to respond and pick the car back up, suggesting they knew what they had done was wrong and just chanced it. On the second try of fixing their own mess i found the parcel shelf was missing along with more dents on door sills and the plastic trims they had "repaired" were rubbed down and painted with a spray can or some sort and it scratches straight off with your fingers. I decided to have an independent assessment on the car and all the other work they had carried out on my car, since they have decided to stop responding to my emails. Heres what the Toyota dealer had to say about their repair work.
"I have inspected the vehicle, a Toyota Yaris (registration ****OCP), which I believe to have been in original factory condition with no previous repairs prior to the recent accident.
Regrettably, the repairs completed by the insurance-appointed body shop fall well below Toyota’s manufacturer standards. The following issues were identified:
• The near side front door appears to have been repainted poorly. There is a visible masking line along the bottom of the window seal, and the finish does not match the rest of the vehicle.
• The wiring harness inside the same door is twisted, and the retaining clip is broken.
• The rear quarter panel’s factory-fitted PPF (chip guard) has been painted over, and an additional sticker has been applied on top, creating an unnecessarily thick and uneven surface in that area.
• Multiple interior trim pieces have been scuffed and appear to have been repainted and textured. However, the finish is substandard, causing the trims to mark easily even from light contact.
In summary, the overall repair quality is inconsistent, visibly poor, and does not align with Toyota’s manufacturer repair standards. The customer has expressed understandable concern, and we recommend a full rectification plan be considered.
The total cost of rectification is £6,000...
As i said, total cowboy company, avoid at all costs. I will be reporting them to trading standards and admiral are carrying out a full investigation. If you see this, FMG feel free to contact me. Chris
What fantastic service from FMG Harrogate. The whole experience was second to none. Special thanks to Eric and Debi. The whole team took the stress out of a stressful experience. Thanks to all involved.
FMG were the repair services selected by my lease car company after having had some damaged done to my new kia. I cannot recommend them enough! Excellent communication, great updates provided about the timelines for the completion of works and fabulous customer service. Would 100% use them again if needed.
Special thanks to the FMG team at Trafford Park, Manchester. Peter, Kev, Neil, Simon, Wayne, Joe and the rest of the team have been fantastic.
Let me start by saying the team here did a job for me, which by no fault of anyone turned out to be unrelated to a previous repair job - but still made an effort to repair my vehicle and do so to such high standards. It doesn’t get much better than that.
Thanks again guys, you all deserve a raise.
RE
FMG Repair Service were excellent, the courtesy car was great and I was very happy with the repairs. I will be recommending them to anyone who needs car repairs.
FMG repairs have been brilliant in repairing my Vehicle. Tracy was brilliant; she communicated everything to me and kept me up to date on all repair work. John, who collected my vehicle and dropped off the courtesy car, was also fantastic. A fantastic repair looks brand new.
I have just had my car delivered back to my house after a repair at Moody Lane, Grimsby.
I received excellent service from the staff from start to finish.
My car was collected and returned to my house, which was a great help as I am presently recovering from an operation.
An added bonus was my car was cleaned and gleaming on its return.
I would highly recommend FMG Repair Services.
FMG have been brilliant, my car was taken to their garage and they regularly communicated regarding what work needed to be carried out and how long this would take. I was also provided with a courtesy car which was delivered to my home address, this was a lovely car and a like for like of my car that was in for repair. Staff that dropped it off were also lovely and very friendly. Repairs were completed ahead of time and the car was promptly delivered back to me looking as good as new! I couldn’t recommend FMG enough for their service.
Professional service repairs top quality highly recommend to anyone. Staff are great Professional friendly knowledgeable. Got my back from repair before estimated date. So far can't fault work on my car and the staff from the Leeds branch
Don't go to the garage base on ilkeston…
Don't go to the garage base on ilkeston Nottingham very low quality of work unprofessional workers working over there. I gave my car to minor dent and scratch to repair. My car don't have a scratch any where else now there is a plenty of scratches even in a hood very very law quality I took the pictures all-around before I gave the car to them I will take a legal action against them they asked me to bring the car back they will sort it out but I don't trust them Terry dave responsibil for his un qualify work please don't go there they will make your new car like a 10 years old. If you see this garage run far a way you can Terry dave one of the low quality worker he having got no clue what he is doing . All the workers are Same. They all are unqualified workers. I wanna give below zero star
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption.
Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
