FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
FMG Hull have done an amazing job on my car which was badly damaged after someone ran into it. I worried it would be written off so it was a relief they let me know asap that repairs were going ahead and kept me updated every few days of progress. Delighted with the repair, as good as new, couldn’t be happier!
Excellent service suitable replacement car friendly and polite driver. Excellent job done on car and quick Grimsby repair garage
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2.5 months after the incident and my car is still sitting with the body shop without any repairing. Calling like every week and the schedule keeps delaying with same replies of waiting for parts. Not even able to provide even any estimated completion timeline. It has provided a courtesy car under the admiral coverage but full of cigarate smelt. Thought it was a temp usage but now seems need to stick with this smelly car for long term. Their HQ customer service also unhelpful and not following up on anything.
Very efficient process from start to finish when our car went in from repair , we was informed throughout on the status of repair to collecting car . Repair was done to to highest standard. I couldn’t pick a fault with anything at all. Our local branch was FMG repairs in Hull
The actual repairs itself were great. I haven't noticed any issues there. When I received my car back the battery was completely dead, beyond the point of saving and I was housebound all weekend (I received my car back on a Friday afternoon) as I could not have anyone come look at it over the weekend. When i rang your garage, they literally laughed at me down the phone when I politely asked them what happened, and asked had they seen any signs of it showing any fault of deteriorating in your care. The overall aftercare service I received was appalling. I had to pay out £230 for a new battery. I will not be recommending your garage, solely based off the way I was spoken to. As a woman, who actually does know what they're talking about with cars, being spoken down to when simply enquiring about something the car did not go in for, I was made to feel very stupid. Completely not the way to run a business, and there were so many other ways you could have approached this. I understand batteries die (whilst showing signs, mine did not at all before going in), but clearly your training in customer service has too. I was not rude, I was very fair when I rang and your receptionist clearly needs more training, as do your processes in customers ringing regarding aftercare. It is a big shame, as the mechanic did a good job in fixing the door.
The level of service I have had from this garage is really day. The customer service was shockingly poor she even hat to huff and puff to anwer 1 question. Was never called with any text apart from the from the last text to tell me my vehicle had been repaired end washed and is ready for me to come and collect it yet a few days before I was informed by my insurance that the vehicle was deemed a total loss(written off). Yet the repairer made out this wasn’t the case. When I put in a complaint to my insurance and told them of such text they said they hadn’t texted me this message at all so I emailed the insurance of said texted with time abd date. Also it took them 1 week to collect the vehicle from the policee compound, they didn’t rush themselves. Every thing seems to be too much effort.avoid at all cost is my advice
First Class well done Hull could not fault them kept me informed throughout the whole process
Michelle was great on phone very understanding polite kind and respectful and explained everything and the guy who came out to do photos was great
Hassle-free experience at Hull
My Mercedes Slk was vandalised by eco activists on my road and was taken to the FMG Mitcham branch. I was extremely hesitant at first as i didn’t want my beautiful car written off. I had multiple phone calls from Tino, he reassured me and made me aware of everything going on with my car, further to that he made sure it was polished and inspected the car himself, He even had it looked at and drained and fuel checked at the Mercedes garage. He is a credit to the company and has gone above and beyond I thank the team at Fmg Mitcham also. Great job and very well done.
Company Car booked in at the Manchester Branch after a dumper truck reversed into my stationary vehicle. Accident happened at the end of May but the repair could not take place until the end of November ( due to Vuaxhall not having the dront bumper grille availablefrom Europe), completed by the 2nd of December. Overall I have given FMG excellent as Simon and Rob as well as the other lads I dealt with there were fantastic. Car came back all cleaned and looking great. Good communication at all times too....👌🏻
Brilliant service, kept up to date with repairs. The girls on the Hull Reception were lovely! X
Excellent service from start to finish. Very quick contact by Head Office then the Luton Branch. Good standard courtesy car delivered. Car fully repaired in 5 days. Returned in impeccable condition, inside and out. Driver even put petrol in as car was low. I would strongly recommend!
Excellent service from start to finish. From the initial contact with Jerome and his colleagues at the Grimsby branch, everything was dealt with efficiently and professionally. The pick up and drop off of my vehicle went without hitch and the repairs were carried out to a high standard. I seldom require the services of a vehicle repair company and was sceptical of the choice made by Churchill to specify FMG Grimsby as their approved repairer, as I have in the past I have made my own choice but I can only commend my insurer for choosing FMG. I would recommend FMG Grimsby to anyone requiring a high standard of vehicle repair and administrative support.
Very impressed With FMG, from Assessor, through to collection & delivery of courtesy car! Regular updates of work in progress, welcomed. Return of repaired car, excellent finish, preparation & thoroughly cleaned. Would definitely use them again, not too soon!
Repair was through my insurer. I have to say that FMG Dundee provide a first class service. From getting in touch within a few hours of my claim being submitted, to picking my car up and providing a courtesy car within a couple of days. Then returning my car absolutely with all repairs carried out to a perfect standard, and sparkling clean, within 5 days, they have been absolutely fantastic. The customer service from Michael and Raf, but in particular Victoria has been 5 star.
Fmg was my insurance company's repair centre in hull They were quick and efficient with fitting my car in to sort the repair as quickly as possible they picked up and delivered also which was a real bonus
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
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