Quick and easy to get car repaired
Car repaired to a high standard. All staff very polite and courteous. Very happy with courteous Car and the time scale my car was repaired. Thank you Michelle and all staff.

FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
Car repaired to a high standard. All staff very polite and courteous. Very happy with courteous Car and the time scale my car was repaired. Thank you Michelle and all staff.
Once again the Grimsby team have gone above and beyond to get us back on the road efficiently. Thank you so much to Katie, an absolute asset to the team.
Excellent service from the team at FMG GRIMSBY friendly and helpful, highly recommend, Danielle Schofield
All good right from arranging pick up to dropping off the car on completion - professional and polite staff FMG Hull
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FMG Hull kept me updated on the progress including the use of an online repair status. The work is flawless and the staff friendly. They came to pick the car up from home and I was able to leave my enterprise courtesy car with them for pick up. Edit: after a suzuki dealership service. It turns out that the mechanism/cables of the passenger side window were put in on the wrong side almost severing the cables. FMG made aware and technician hopefully spoken to.
The team at Leamington went above and beyond to solve the issue with my vehicle (Ford Puma.) Tracey was very understanding and providing me with an automatic car whilst mine was in for repair,and always helpful in keeping my updated. The guys have done a brilliant job and it even came back clean and looking like a new car. I am extremely grateful to them all for their professional and friendly approach. Not forgetting the two guys that delivered it back to me. An excellent speedy and professional service. Thank you all for everything. Kind regards Elaine Toman x
From the 4/10/24 when FMG dropped a courtesy car at my home and took mine away for repairs I was informed at each stage of repair I knew exactly what was happening,when my car was returned it was repaired to a high standard also had been cleaned inside and out. The people I met from FMG was polite and friendly a stress free experience, I would highly recommend FMG for excellent service and friendly people.My experience was the Rotherham Branch.
Top tier service.. we were updated the whole time the car was there and the communication from the team was brilliant as well.
Brilliant service car finished quickly and repaired first class would definitely recommend this garage at Hull could not fault service
My car got accident damaged parked outside my house wing door and bumper i got it back after a month and I'm very disappointed in the work carried out on it I will not be using them again I sent it in for the 3rd time it come back filthy and nothing done to it at all so I'm contacting my insurance and my legal representative The car just don't feel the same the head light are not lined up right with the wings and it sounds like the window is open on the drivers side.
Excellent customer service at the Guildford Surrey location. Fast and very professional. Very good rental car during repairs. Helped significantly understanding how the repairs worked and the billing. Highly recommend them
FMG Bournemouth have been absolutely excellent and I am delighted with the service I recently received. All the staff are friendly, efficient and courteous. Communication re the repairs to my vehicle were regular and helpful. The repairs were completed to the highest standard and my car was cleaned thoroughly before it was returned. I cannot recommend FMG Bournemouth highly enough!
FMG repair services Nottingham recently completed work to my vehicle after a less than good experience at the Ilkeston FMG centre. The two experiences were chalk and cheese. My vehicle was repaired to a very high standard on this occasion. The staff, Donna and Abby stand out, were fantastic. Everything was communicated professionally in a timely fashion. I would recommend and not hesitate to use the Nottingham FMG Repair Centre in the unfortunate event I would require their services again
Repair to front wing to remove dent. The repair was perfect with no sign of damage. Car was fully valeted as well. Friendly staff and I was kept informed of progress.
FMG Leeds. We were impressed straight away by how clean neat and tidy the reception was, Our experience from start to finish has been faultless. Friendly professional staff, and we are very pleased with the work they've done
They arranged to have the car repaired at another repairer which could supply a curtesy car. They failed to tell the replacement repairer that had arranged to do the work about what needed repairing, so they missed 30% of the work needed. So now it has to go back.
The FMG Grimsby team were excellent throughout the repair of my car. From collection to drop off at my door the chaps were thorough and professional. Michelle kept me updated regularly which was appreciated. The repair work was fantastic. Thank you
Very efficient and professional service from start to finish. Kept up to date through out the repairs and overall, just a very good and helpful company. This was the Hull based branch.
Had a fantastic service, kept me informed every step of the way, they even cleaned my car before I got it returned, would highly recommend
FMG Leamington Spa did a great job of repairing my vehicle. Kept informed throughout. Would recommend
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
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