FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
My motability car was repaired by FMG Bradford and I cannot praise enough the service I received I left an important item on the front seat and FMG sent a driver to bring it back to my house Thank you everybody at FMG
Excellent service ilkeston Hassle free pick up my car and drop my car off kept up to date from the bring, looks fantastic took 1 week to complete great service
FmG repair Barnstable collect the car on the 12 this month on a Low loader with damage to the rear bumper and under skirt bumper brought the car back today on a low loader I am. Completely astonished they actually polished the whole car and valet it looks like it’s come out of a showroom and cleaned inside has well all repairs carried out and the car has been respray at the rear completely very impressed 5 star could really recommend FmG Barnstable excellent service
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I honestly have not been impressed at all with FMG. Firstly my car was collected and driven to the repair shop in Leicester; however my car did not get driven straight there and a stop was made in a residential area which I was less than pleased with. The courtesy car I was given was absolutely terrible and yes, I am grateful to have been given a vehicle for the duration but it was an awful MG. I thought I’d only need to drive it for about a week. It was 3 and a half weeks. The driver himself said it was the second worst car in their fleet. A Vauxhall corsa being the first. They book you in for your repair as soon as the parts are on site but they don’t actually schedule the work for when it arrives. Your car simply sits there until they have time to get to it which seems like poor strategic planning. So my car sat there for a while before any work began. My car was consistently left unlocked over night and there were a few instances where the windows were left open. I called for an update and granted the customer service team are quick to answer the phone and often really polite and friendly. On one ocassion I spoke to a gentleman for an update and asked that my car be locked when onsite and no work is being carried out. His response was ‘don’t worry it’s in a locked compound overnight’. I said I appreciate that but I’d rather be safe than sorry. He repeated ‘it’s in a locked compound and we need to be able to move all the cars quickly so we leave them open’ and refused to listen to my request to lock it. They also leave the keys in the cars overnight as I locked my car from my phone and then got a call in the morning to say the keys were locked in the car and could I unlock it. If anyone does ever manage to break in to the compound (and you never know) then they have a lot of unlocked vehicles with their keys in to choose from. My car was eventually finished and returned to me two and a half weeks later. On inspection, the two front alloys had been damaged so I refused to take the car back and told them to rectify the situation. A week later and my car has been returned to me. The driver seemed less than impressed that he had only been left 40 miles of fuel - why should I fill it up for them when I’ve been stuck driving that piece of junk for three and a half weeks? He asked me where the nearest petrol station was. I said Morrisons. He said it has to be Esso. I drive an electric car so I had no idea. He gave me a filthy look which I wasn’t best pleased with. It was just rude. I signed the paperwork and will never allow my insurance company to do the repairs using FMG.
Motor repair company FMG Hull where great fast efficient and caring with daily updates and return the car to our home in tip top condition great job great people
Repair was through my insurer. From the start they were fantastic at the hull branch - they kept me informed and as my car was safe to drive, they only took it in once all parts had arrived. They brought a courtesy car to my home and talked me through all processes! Once my car was ready all was very smooth! Can’t fault it!
This my first time with fmg repairs , from now on if it’s not fmg repairing my car I don’t want it , they know what they are doing I was told repairing can take 7 to 12 working days. They got it done in 5 working days they are super efficient.they perfect example of if it’s not 100% its not right. They also cleaned inside ,out. Definitely recommend to any car owner.
After bumping my car, my insurance company directed me to FMG, Hull, to have it repaired. The service was excellent. A driver came to collect it and it was brought back to us 10 days later. I looks like a brand new car!! Not only have the repairs all been done but it has been immaculately cleaned and polished, both inside and out. All communication with FMG, Hull was easy, with a personal, friendly touch. It now looks far too nice to use but I’m excited to do so. Thank you to all concerned at FGM, Hull.
The repair of my sons Mercedes travelliner was not a usual drop off and teturn. This vehicle was fully adapted in a special manner. This was to ensure the safety of all. Required also was enablement of maintaining a routine for my son. I would compliment Joe and his team at Newport for his efforts and understanding and the adjustments made to allow a shorter repair period of three days to the normal ten days. I and my sons Personnal assistants are so pleased with the repair and staff at Newport
Dudley branch picked up my car and took it away for repair, they left me a courtesy car during the repair. My car came back repaired and fully valeted. They kept in touch during the repair with updates, all the staff were so helpful and friendly and couldn't do enough for me. I fully recommend the Dudley branch.
Thank you very much great job Elaine
Excellent service from FMG services Hull They came ,picked up my damaged car to mend Kept me informed by phone calls And when mended returned it to me at an agreed time Thank you ever so much for a job well done
My car was collected on time and was fixed within a matter of a few weeks. I received updates along the way to keep me informed and then it was dropped back off to myself all looking brand new again. The whole process has been fantastic and I am really happy with the service I received. Highly recommend.
Very fast and professional job
Warning stay clear advised by my insurance that FMG would repair slight bumper damage to my golf GTD I drove the car for 3 weeks prior to it going into get repaired I drove my car in to Hardgate Road Glasgow they then said the car would be ready the following week then to be told they had fitted the wrong bumper then said it would be ready on the Monday phone on the Monday to be told my car wouldn’t start as they had damaged my car they then booked it in to a specialist but FMG had been in to all my wires prior to try ad fix the problem they had caused then was told by Volkswagen that there was 2 wires that had been cut from my ECU they then told me they would hire a special vehicle in to transport my car back and to Volkswagen due to the car been lowered I then got a call to go pick my car up on Friday the 8.11.24 as my mot was due on this date I then took my car to mot station this morning all my body kit brackets were bent and snapped off then only to be told my car had failed it’s mot as there was a serious fluid leak coming from my shock absorbers due to the impact off them lying about getting my car taken to another garage on a special pick up all so my alloys were chipped a chip on front jetter there are an absolute joke stay clear am seeking legal advice…
Top marks to FMG Ellesmere Port! For bodywork repairs to our Citroën Berlingo. Kept up to date with progression of repairs,always helpful,efficient and considerate. All in all an excellent experience.
Great and efficient service. Got it done in less than a week:
I would like to say a big thankyou too everyone at fmg littlehampton the experience from start to finish was outstanding from the minute I got first call so professional and regular updates on how car was progressing down to driver delivering my car back worked with me all the way and the workmanship is outstanding I worked in a body shop for 18 years and this experience was outstanding Thankyou very much fmg littlehampton outstanding
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
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