FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
This is the second time I have used this service from my insurance as recommended garage. Very helpful and the courtesy car always there when I drop my car off for repairs. Not problem and great finish on the car and clean interior and exterior. Very happy this was the hull site
Their premises backs onto our compound. We have to park our colleague vehicles next to their swing chair / smoking area... One of their 'employees' has spat phlegm through the wire fence onto my vehicle!! This has been caught on CCTV however as we are a police compound I can not be shown said CCTV footage... Grebs!!
My rating would be 0!!!. Only to write this review I am giving this pathetic company a rating!! Very poor!!!! Please if anyone is recommended to get there vehicle repaired by this company DON'T!!!!. The so called professional they have working for them can't even spray a 3 yrs old car correctly. I have put several complaints in and now I'm taking it further to the ombudsman! I took my complaint further to QBE insurance but as they piss in the same pot my complaint was rejected. There investigator are all involved as they only consider the reports from the garage and are blind to anything the customer is saying.
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FMG Bridgend customer service was amazing. They were all super friendly, easy to get in touch with, nothing was too much, kept in touch, made a stressful situation so much easier! I can't comment on quality of repair as was managing claim on behalf of someone else and I haven't seen the car but in terms of service simply excellent!
Used FMG Repair Service as an approved service for an insurance claim. Securing insurance approval to proceed with repairs seemed to take an excessively long time rather than days. Negligible status communication from FMG until prompted. Simple repairs taken well over 1 month. At one point I was informed the car wouldn’t be ready for another fortnight but I received a voice message the following week saying I needed to settle the excess and curtesy car wouldn’t need to be returned within 24hrs; it was just fortunate that both me and the curtesy car were local the next day. I’m supportive of using technology but this transaction seemed devoid of all personal interaction, other than initial call.
The whole team at the Hull branch provided a first class service. Communication was excellent from start to finish. The man who collected my car was courteous and explained everything clearly so I knew what to expect. The repair work was carried out to a high standard and the car was returned to me within a week.
Brilliant repair job. Looks great. Many thanks to the team and excellent customer service from babs and Laura
I would like to thank the team at fmg Newton Abbot, for the excellent service I received on my car that was quite badly damaged in an accident.They collected my car and returned it back to me in absolutely top condition.The best thing about the whole experience was the communication I had between the staff at Newton Abbot and myself
FMG Grimsby took all the stress out of repairing my car after it was damaged by another driver. They collected the car, arranged a courtesy car and kept me fully informed every step of the way, delivering my car back in immaculate condition. If I am ever in this position again I hope FMG are my insurer’s nominated repairer.
Someone bumped my car, causing damage to the bumper, trims and boot. My insurance company informed me that FMG would be in touch to arrange to fix my car. Almost immediately i received a call from Sue at FMG to arrange to have my car assessed. She was fab, she took the time to explain the process to me and this really put my mind at ease at such a stressful time. The parts required were ordered and i received a call in a couple of days to say the parts had arrived. To save me having to take time off work, they arranged for someone to come to my work to collect my car for repairs. FMG have done a fantastic job on my car, it looks brand new. I would 100% recommend FMG.
Recently had a bodywork repair on my car through insurance at the FMG Grimsby Branch. They called the same day I had discussed with the insurance company to book my car in for repairs! Friendly staff and it was finished quick. They collected and delivered my car to the times which were most convenient to me. They did a fab job with everything. Thank you so much!
Absolute joke. My car had storm damage that necessitated a new under tray, wheel arch liner and tyre. I've only had my car back a few days and last night whilst driving on the motorway for the first time since getting the car back the new undertray peeled away dragging along the road. I had to drive at 40MPH along the M6 to safely get off the motorway. This could have so easily caused an accident for myself or other drivers. It is beyond comprehension how they could get something so simple as attaching an undertray so wrong. When the car was collected and put on a low loader the collection driver pointed out damage to the bottom of the doors on the driver's side and stated it had been missed when they collected the car the first time. Yet again more damage that wasn't fixed first time round. If your car is due to go these clowns I'd ask your repairer to go somewhere else. ADDITIONAL INFORMATION: I was called by this company's damage assessor who claimed that the car had scratches all along the bottom of the bumper and that it wasn't possible for that damage to have been caused by the new undertray coming adrift, stating I must have run something over which ripped the new undertray out. Basically insinuating I was a liar so they could open a new claim and not fix their shoddy workmanship. I rang back and asked him to clarify where the damage was located and he told me it was the black trim on the lower part of the bumper. Unfortunately for him I have photos taken 4 days before they collected my car in December (including the META data proving time, date and location of the photo) which proves CATEGORICALLY that the damage was there from the first claim and it was something else they hadn't bothered to fix first time around. I have complained to my insurance company and also provided them with the photos proving that this company are liars. Check out the other reviews on Google and TrustPilot and you'll see this is standard practice for these cowboys.
Made appointment to replace my windscreen Cancelled on me 4 times
The service I got from FMG REPAIR SERVICES, have been faultless, as soon as the insurance company contacted them, FMG rang me to arrange the to pick up my car, the gentlemen that arrived was very polite and courteous. I went for the option to be kept informed of the progress of repairs, once the repairs were done, I received a phone call to inform me that it was ready and arranged for it to be delivered. I received a envelope with a guarantee and detailed report of the work that had been done. absolute brilliant, you would never know that it had been damaged. I would recommend FMG Lakeside Greys.
My wife’s car was taken to FMG following an accident Kirsty on reception was very helpful and friendly keeping me updated on progress and completion as I was passing I dropped into FMG to view the car before accepting delivery I noticed some small dots on the paintwork and spoke to Graham the manager and he said no problem I’ll get them polished out I also mentioned my concern to ensure the caravan electrics were not affected he said he would get them plugged into a test board and get me a picture of the test. The following day he delivered my car with the paintwork sorted and picture of my car on the test board. It was excellent service throughout and what is important to me is if you find something you are not 100 percent with an you raise an issue how that is received and dealt with and I can say exstremely professionally and courteously. I would definitely recommend them and indeed I am taking my own car there for some bodywork This was the Hull Depot.
Very fast and efficient service, keeping me well informed. The driver who dropped off my car was very obliging. I left my house keys in the replacement vehicle. I text him and he came back straight away to return them.
Car just delivered back this morning. The Grimsby Branch have been fantastic. The service has been first class by all members of staff, keeping me well informed at every stage of the process. No hassle at all. Well done the Grimsby Team
My mini countryman went into FMG at Grimsby for body repair work. It was collected from my home. I was kept fully informed of the work carried out the staff were always really helpful on the phone. It was 5* service which I would recommend.
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
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