Highly recommend
Highly recommend. Great customer service. Really helpful & friendly. Couldn’t ask for a more helpful repair car company. 110% satisfied with the work carried out on my car. Thanks Dudley branch.

FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
Highly recommend. Great customer service. Really helpful & friendly. Couldn’t ask for a more helpful repair car company. 110% satisfied with the work carried out on my car. Thanks Dudley branch.
The service is professional, friendly and was always kept informed about the progress of the repairs on my car. I would definitely recommend FMG.
(FMG Hereford) Highly recommend this company. The service provided was A*. Tracey ensured my courtesy car was suitable for my needs. Communication throughout and always happy to provide further updates if contacted. Car completed in the time frame I was given and excellent finish. Car delivered back by lovely gentlemen.
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Would have been 5 star but it was a long wait for car to be repaired.Pleased with courtesy car.Delivery driver,Lawrence,was cheerful,friendly and explained everything clearly.Repair looks brilliant.Car cleaned inside and out. Scunthorpe branch.
Highly recommended. The quality of the finished product was quite outstanding. I cannot fault their work on my badly damaged Mercedes. I wouldn’t hesitate in using the Plymouth branch again. Perfection at its peak.
Canterbury office, Absolutely the best service from start to finish. Professional , courteous, caring , accommodating , Speedy & professional repair, Phone calls to clarify and update, Even offered earlier return due to a cancellation Brilliant thank you 👍👌
The service was good but quite slow, this was due to not being able to get some parts. I got regular text updates and was able to call and speak to staff easily. We received a high quality courtesy car which was incredibly useful. Work completed and as good and the car was very clean on collection.
FMG (Hull) have recently carried out repairs to my car door. From the reception team, delivery & collection team to the repair shop the service was second to none. The repair & paintwork is fantastic, the team also replaced a door trim that I had tried to have replaced without success, which was in the boot, absolutely delighted with FMG cannot praise them or recommend them highly enough. Great job from start to finish thank you so much 👍🏼
Repaired my car after it was damaged in an accident,the repairs were fantastic and my car looked as good as new! I was kept informed of the progress of repairs daily and if I called with any questions everyone was super helpful in finding out for me, was also supplied a courtesy car with unlimited mileage which was so helpful,would highly recommend FMG! They also dropped off the courtesy car and collected mine,fantastic service
Always gave updates regularly, had the car back just over a week from collection, very friendly people though out, also the car came back in immaculate condition.
Before you read this, I have never left a review for any company. So please take everything I say here seriously, I wouldn't waste my time otherwise. Absolutely Terrible service. They had over a month to sort out my courtesy vehicle. Called up a week before as they hadn't sent me any details on the vehicle, to confirm it is still coming. They said it was coming and everything is sorted. The night before, they didn't even both to call me, they sent a text. The text said they're having an issue with my account and can't get a courtesy car to me any longer for the day. The next day the garage picked up my car, and I was left without a vehicle. I've had to call up 3x since then and each time someone "promises" to call me back. No-one ever calls me back. I've wasted hours trying to deal with this. I've had to get taxis as I haven't got a vehicle, and they don't even know if they can reimburse me. I'm sure they were happy to take the money from the insurance company. I am now 2, going 3 days without a car. Avoid if you can...
I recently had my Skoda Karoq repaired by the FMG Manchester team after a serious accident, and I must say they did a fantastic job restoring it to its original condition. The bumper, driver-side fender, and lights were badly damaged, but FMG handled everything with utmost expertise. From the moment they received the car on July 26th, the team started the repair process without any delays. They efficiently coordinated with my insurance company for approvals, sourced the necessary parts promptly, and delivered the car back to me on August 22nd. A special mention to the executive at the reception, who was extremely helpful throughout the process. He arranged a fantastic courtesy car and kept me updated regularly, which I really appreciated. The only minor issue I encountered was a small miss during the quality check—the driver-side indicator wasn't working when I collected the car. However, the team addressed it immediately, fixing it on the spot. Here's my rating breakdown: • Paint job: 4.5/5 • Finish: 4.5/5 • Customer Service: 4/5 • Overall experience: 4.5/5 Overall, I’m very pleased with the service and would definitely recommend FMG Manchester for anyone needing car repairs. They are professional, timely, and take great care in their work.
Fantastic service from start to finish and a great team always happy to provide updates as the repairs were taking place. Wouldn’t hesitate about using in the future.
Staff were great from the start. Very communicative and helped with all questions and concerns I had.
Had my car repaired at the Dunfermline branch after a collision with a deer. Great service and a great repair on the car! After the repair you wouldn’t even be able to tell the car had been in a crash!
Got my ford focus back today they done an excellent job on the repair kept me informed on the progress of my repair I would personally recommend FMG to everyone Many thanks
I had to use this company through an insurance claim as someone reversed into the side of my car. I got my car back today after 2 weeks n I can honestly say I am extremely impressed with the service. I was kept informed every other day about my repairs etc and the customer service is brilliant too. The works I had done is exceptional and noone would ever know it'd been damaged. Top class workmanship and I am so very grateful to them.
The Cambridge Branch has done a lovely job repairing my vehicle, however i missed a call at 3.15 telling me my car was ready. I rang back at 4.15 where i was alerted to the fact it was completed and I asked when i could collect it, the lady said tomorrow. I asked if i could collect it now, she then stated no, we close in 30 minutes. I asked about saturday, they are closed on saturdays. I then had to ask again about collecting tonight where she dusapeared off the phone for a minute and came back and said thats fine. Left a bit of a sour taste in my mouth really. But all in all, a great job and cleaned lovely.
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
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