Great service
Great service. They were very professional, and always willing to help. And even did extra work on the day. The cleaned the oven almost to brand new.

Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking. The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
Hello Services receives high praise for its thorough and efficient cleaning, with many customers noting the exceptional quality of service provided by the staff. Reviewers frequently mention how their homes feel revitalized after a clean, highlighting the professionalism and friendliness of the cleaning teams.
The booking process is described as easy and convenient, with quick responses and clear communication. However, some customers express dissatisfaction, citing issues with incomplete cleaning and unresponsive customer service when addressing concerns. A few reviews also mention unexpected price increases upon arrival, leading to frustration. Overall, while the majority of experiences are positive, there are notable complaints that potential customers should consider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,036 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.8 | 31 |
| Oct 24 | 4.3 | 40 |
| Nov 24 | 4.5 | 34 |
| Dec 24 | 4.6 | 40 |
| Jan 25 | 3.8 | 30 |
| Feb 25 | 4.3 | 40 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 4.5 | 60 |
| May 25 | 4.7 | 46 |
| Jun 25 | 4.5 | 30 |
| Jul 25 | 4.5 | 38 |
| Aug 25 | 4.2 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to book, came at very short notice, did a fantastic job and left the oven sparkling clean”
“Avoid at all costs”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.6 out of 5 (good) | 3.6 out of 5 (good) | +5% | 1,036 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.9 out of 5 (fair) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Hello Services is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 3.6).
500 reviews of Hello Services. Filter by what matters to you.
Great service. They were very professional, and always willing to help. And even did extra work on the day. The cleaned the oven almost to brand new.
Have used this company four times now for a deep clean and three end of tenancy cleans. Always on time, thorough, friendly and polite.
Great experience Really happy with the service! Peter was polite, worked quickly, and left my place spotless. The kitchen and bathroom look especially amazing. I’m so glad I found them!
Impressive work Andrew was super detailed and thorough. My house is older, so it’s hard to get some areas clean, but they handled it like pros. Definitely using them again.
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Best cleaning ever! Blagovest did an excellent job from start to finish. I had them focus on my kitchen and bathrooms, and the results were fantastic. My tile floors were scrubbed to perfection, and they even cleaned the grout!
Excellent service from Isamel & Ali today for our end of tenancy clean. They were punctual & polite. Hello Services were easy to use with their online booking process & quick to respond to amendments. An excellent hassle free service, thank you!
Adriana's team did a fantastic job deep cleaning my house getting it ready to put on the market :)
Amazing service from start to end .. I’ve hired hello services for one off deep cleaning for my 3bedroom house and trust me they have ticked all the boxes and they have even clean my oven as complementary…truly professional team , highly recommended..Thank you Hello services .
Really pleased with the service.. Second time I've used them. First class job and very friendly staff.
Really good job done by Adriana today, very detailed and very happy.
We hired Hello Services for a one-off deep clean, hoping for a thorough job, especially given their high prices. Unfortunately, the experience was extremely disappointing. They require you to pay in full before the cleaning, which means once they've done the job, you're left with no recourse—even if the work is unsatisfactory. Despite being hired for a "deep clean," they left multiple areas untouched, with cobwebs, dust, and grime still present throughout. It was clear they didn’t pay attention to detail, which is exactly what you'd expect from a premium service. To make matters worse, we had a friend briefly check some kitchen electrics before the cleaners started on that area. Unbeknownst to us, they filmed him and later used this as an excuse to deny their "re-clean guarantee," saying he was a "builder" who voided the service terms. This was not only inaccurate but felt unprofessional and dismissive. Overall, the service was overpriced, incomplete, and they seem more interested in making excuses than delivering quality or addressing issues. I would strongly recommend avoiding Hello Services if you want thorough cleaning and respectful, accountable customer service. EDIT: I have since been informed that Hello Services fired the cleaners that completed this job. Yet still they accept no responsibility. This company has no integrity. What a horrendous experience for myself and those having to suffer as employees.
The cleaners arrived punctually and completed a thorough, sparkling clean within the agreed timeframe.
I booked and paid £388 for a DEEP CLEAN service due to purchasing an old home that needed a professional clean. Unfortunately two young ladies with normal basic cleaning equipment arrived and left a few hours later. On inspection the next day it was clear that nothing was deep cleaned as there was still dirt and cobwebs in numerous places around the home. I have tried to resolve my complaint directly however management fail to reply to my emails, even when supplied with photo evidence. I was insulted to be offered £15 as a gesture of good will which I refused. Your reply is irrelevant as the smell has been removed and was not part of my complaint. We have paid for someone to come in behind your cleaners to now make the home clean to live in which it now is. The renovations are future work but cobwebs and dirty bathrooms were part of my £387 spent to which they were unclean.
Tenancy cleaning has an extensive list of cleaning offered, even jet washing. Adriana team service was very good and we were very happy with our end of tenancy clean. Would definitely recommend.
Our kitchen and two bathrooms now sparkle ...Hannah and Charlotte did a brilliant job - thank you so much!
Adriana was such a pleasure. She did an amazing job with our end of tenancy cleaning. I am so thrilled.
Adriana and colleague was excellent at communicating and getting the job done at very high standards. I wouldn't hesitate to recommend Adriana and Hello services for a professional service they provide
I should have stood over them to ensure they actually cleaned what they were supposed to, what I paid £194.00 for. I've had to do it all myself, complete waste of money. Disgraceful. Edit to add: They asked me to give my ref number, which I did.............and NOTHING. No contact at all.
Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking. The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
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