Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking. The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
Hello Services receives high praise for its thorough and efficient cleaning, with many customers noting the exceptional quality of service provided by the staff. Reviewers frequently mention how their homes feel revitalized after a clean, highlighting the professionalism and friendliness of the cleaning teams.
The booking process is described as easy and convenient, with quick responses and clear communication. However, some customers express dissatisfaction, citing issues with incomplete cleaning and unresponsive customer service when addressing concerns. A few reviews also mention unexpected price increases upon arrival, leading to frustration. Overall, while the majority of experiences are positive, there are notable complaints that potential customers should consider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,036 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.8 | 31 |
| Oct 24 | 4.3 | 40 |
| Nov 24 | 4.5 | 34 |
| Dec 24 | 4.6 | 40 |
| Jan 25 | 3.8 | 30 |
| Feb 25 | 4.3 | 40 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 4.5 | 60 |
| May 25 | 4.7 | 46 |
| Jun 25 | 4.5 | 30 |
| Jul 25 | 4.5 | 38 |
| Aug 25 | 4.2 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to book, came at very short notice, did a fantastic job and left the oven sparkling clean”
“Avoid at all costs”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.6 out of 5 (good) | 3.6 out of 5 (good) | +5% | 1,036 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.9 out of 5 (fair) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Hello Services is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 3.6).
500 reviews of Hello Services. Filter by what matters to you.
As much as they gave a Good clean to my kitchen and bathroom however I paid for my carpet to be cleaned thinking it would be a professional job no it wasn't don't offer a service if you don't use a professional machine , had to do my own carpets after..... also I they took my bleach and toilet roll
Extremely worst service ever used. Poor cleaning, disrespectful employees, take advantage if you’re not home and do not clean everything you’ve paid for. High charges with no accountability, refuse to refund after poor services. I did not decline I sent screenshots of messages of your cleaner asking me to report her. I am ready to attach all evidence of your unprofessionalism, you’ve mentioned to do a re clean today at 10:00hrs (26/09/2024) I stayed home because of this and it’s 11:00hrs and you’ve not showed up, you’ve bnot replied to my emails either. Please refund my money for works you did not do and stop lying, accept your mistakes and rectify that’s what professionals do. You offered a refund of £15 pounds out of £173 pounds I paid for two full jobs not being done. You’re joking right?
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I had my sons flat cleaned in glasgow. Yusuf and his team have done a very good job. The communication from the entire team has been very good
"Fantastic job! My house has never been this spotless.They did an amazing job with my kitchen and bathroom,leaving everything everything sparkling and sanitized. They arrived right on time, were very polite and worked efficiently without disrupting my day. After they left, the whole house smelled fresh and the floors were gleaming like new. I would absolutely recommend them to anyone looking for a reliable and thorough deep cleaning service.
Shafiq and Omar are very good cleaners. They have done the job fast and nicely. They have also helped me to pull out the carpet from my sofa, which is very helpful!
The worse service anyone can provide for the money we payed, they came one hour late and got the Job done in one and half hour. Our house was relatively clean and all they had to do was the carpet and a general deep cleaning, which was missed out massively. We have sent email and images of the poor service we have received, they have come back with terms and condition which is as part of the contract - I am absolutely shocked about the service provided and now how this issue has been handled.
After a shaky start, with cleaners being over an hour late with little update or communication the team arrived and completed a great job. My landlord was there to inspect the property upon completion of the clean and was happy with the job done and couldn’t find any issues.
This is the most unprofessional company I have ever dealt with. I DO NOT recommend you waste your time and money in engaging them. They have failed to attend on 2 separate occasions because they could not navigate their way around London and could not find parking. As a result they have let me down at the last minute and caused me considerably financial loss. They appear to have no management structure and do not put you through to persons of senior position. DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE LET DOWN BADLY. I would give them a minus score if this were possible.
Easy to book, and good value. The two men that came were punctual, friendly and hard working. My house was beautifully clean and fresh smelling. I will definitely be using hello services again
Sekai and her lovely team were amazing,so professional and will definitely use them again.
I booked a deep/end of tenancy clean for 1 bed 1 bath flat. It was like the cleaner hadn’t even been. If anything it was worse than before as loads of cleaning product had been left I.e spray not wiped in bathrooms. Dust everywhere so clearly not hovered / dusted on shelves or blinds. Kitchen left grubby. Whilst the company did offer to come back that same day the Tennant was no longer in to let the cleaner in. I was then refused another clean or refund as it was outside the 2 week guarantee. Only guarantee is a shoddy job.
Very pleased with the cleaning service of this company
Negatives: The clean cost £450 pounds, that is because I bought a deep clean and I added services like cleaning carpets, a sofa, a mattress, blinds and windows, oven etc. Whilst those extras were done fine, the deep clean itself neglected a lot of areas: the entire house was not vacuumed and mopped as you would expect with a deep clean (kitchen floor was not vacuumed or mopped, neither was the entrance way). Bathroom has shelves that were not wiped down or dusted, bathroom bin was left full - actually nearly overflowing. Living room had multiple surfaces that were not dusted. Kids rooms were not dusted. I started off paying for a base deep clean for 3 bedrooms, one bathroom, kitchen, living area even though this house is really only 2 bedrooms, with a tiny box room. Positives: Easy to book, easy to add on the extras (though every tiny things costs - they would not even wipe down walls without charging an additional £30 on top of the £450 I already paid, even though it was a "deep clean") The areas that I did pay extra for, were well done except for the windows where there was a lot of dust. Overall, I wouldn't use this service again. The price is too high for the results in my opinion.
Great service. Michael from the customer service team has been incredibly helpful from the first initial contact. I rang with a last minute request and Michael managed to get me booked in the next day. Absolutely fantastic service.
I am extremely disappointed with the service I received. I booked a ‘deep clean’ expecting a thorough job from what I thought were specialists, but what I got was little more than a standard clean, which I could have easily arranged through a local cleaner at a much lower price. Despite their promises, they failed to respond within a reasonable timeframe, and by the time they offered a reclean, it no longer made sense. Given the delay, it wasn’t practical to proceed. Before booking, I read the reviews, which were incredibly mixed. Unfortunately, my experience reflects the negative ones. It seems the company hires third-party cleaners, meaning they have no real control over the quality of service. It’s just your luck whether you get a good clean or not. My original clean was valued at £360, yet I was only offered a £25 refund for what was essentially a subpar service. The lack of professionalism and poor customer service has been incredibly frustrating. I would not recommend this company, especially if you're expecting a genuine deep clean.
Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking. The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
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