Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking. The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
Hello Services receives high praise for its thorough and efficient cleaning, with many customers noting the exceptional quality of service provided by the staff. Reviewers frequently mention how their homes feel revitalized after a clean, highlighting the professionalism and friendliness of the cleaning teams.
The booking process is described as easy and convenient, with quick responses and clear communication. However, some customers express dissatisfaction, citing issues with incomplete cleaning and unresponsive customer service when addressing concerns. A few reviews also mention unexpected price increases upon arrival, leading to frustration. Overall, while the majority of experiences are positive, there are notable complaints that potential customers should consider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,036 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.8 | 31 |
| Oct 24 | 4.3 | 40 |
| Nov 24 | 4.5 | 34 |
| Dec 24 | 4.6 | 40 |
| Jan 25 | 3.8 | 30 |
| Feb 25 | 4.3 | 40 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 4.5 | 60 |
| May 25 | 4.7 | 46 |
| Jun 25 | 4.5 | 30 |
| Jul 25 | 4.5 | 38 |
| Aug 25 | 4.2 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to book, came at very short notice, did a fantastic job and left the oven sparkling clean”
“Avoid at all costs”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.6 out of 5 (good) | 3.6 out of 5 (good) | +5% | 1,036 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.9 out of 5 (fair) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Hello Services is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 3.6).
500 reviews of Hello Services. Filter by what matters to you.
Omar and his colleague did a great job cleaning our flat for the end of our tenancy. They did the whole flat in 3.5 hours and left it spotless. They were really nice as well - thanks so much!
The company kept in contact with me from the initial quote, reminders and any delays (unavoidable if travelling on the A12)! Adam was very friendly and the rest of the team were polite and professional. They did an amazing service on a horrible job.
The company moved items like chairs and a toaster into the rear garden to clean and left them there. As it was an end of tenancy cleaning no one was living in the property to move items back into the house so they were left out overnight.
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Hello Services Cleaners did an amazing job with my end-of-tenancy clean. The team was thorough and efficient. Scheduling was easy, and the pricing was transparent. Highly recommend for anyone needing a reliable end-of-tenancy clean!
Everything about Mike’s service was excellent. Friendly, punctual, superbly efficient and high quality clean. I wouldn’t hesitate to recommend them to anyone requiring a clean!
I booked a full clean for my house that had recently been redecorated before I moved in. I did this a month in advance, paid at the time of booking and replied to an email two days before to confirm that the clean was still required. I spent a day moving everything out of the house to prepare for the clean, but on the morning they were due to turn up I received a message to say it was cancelled as there were no cleaners in my area. I was refunded straight away but have since had to find a cleaning service at short notice (and an even higher cost due to the last minute booking) to do the work before I move into the property.
Excellent job
Gyuven and his team did an amazing job, I'm really impressed and would recommend them most highly. Efficient, polite and nothing was too much trouble. The clean was over and above my expectations. Thank you!
The people working for this company are lovely, understanding and had a great attitude. They worked with me, my way. I am autistic and ADHD,they helped me clear and sort my clutter. My house is a home again, my daughter and I are so grateful. They were punctual and worked non stop from the second they arrived, until the very last minute. I highly recommend Mr Zahir and Mr Moza and thank them for their dedication.
Great communication, amazing cleaning service.
1. Kitchen and bathroom floors mopping - floors still had things like tea and dirt stains which made me ask if they had been mopped. Inside kitchen cupboard doors not cleaned (despite me being told they were) not all light switches cleaned (upper living room & bedroom); some skirting still had tea stains, so again, cleaning was not consistent; the extractor fan still had grease spots, so too did the surrounding tiles... carpets now booked to be redone by another company. I could go on. While it is better - it is not the deep clean I expected. I gave it a 1 for the chrome clean done in parts but even then I had to redo parts... I feel CONNED.
I found this service really easy to use, the online system was simple to navigate, the speedy response and provision of the actual cleaning service. The two gentleman who attended my property were on time (always a bonus), very courteous and worked hard to complete the job, even on an extremely hot day! They asked me to look over what they’d done to ensure I was happy….I was! I would have no hesitation in using this service or recommending it to someone else. Thank you so much!
Price was most expensive I was quoted by far but had no choice due to dates. Cleaners showed up on time but were immediately rude and abrasive , clearly wanting to get in and out as fast as possible. Was told oven cleaning not included and cleaner said she wanted £60 to clean oven; when I called hello services to ask the actual price was £25. Overall cleaning was mediocre at best, a quick hoover and rub with a cloth for £500 - absolute jokers.
Team yamba were absolutely wonderful, did such a thorough job throughout the house. Would recommend them to anyone. Was really good value for money too.
Wow! What a fantastic company! The person who looked after my place did an excellent job. I wouldn't hesitate to use them again.
If I could give minus a thousand stars I would. My mum has COPD and a heart condition so she is not able to keep on top of her housework. While she's been away I hired this company to do a DEEP ONE OFF CLEAN. I'd filled out the online form, it's a one bedroom flat, with 1 kitchen, lounge, bathroom and hallway. On top of those rooms to get a good deep clean I'd also paid for the carpets to be cleaned professionally, the oven, fridge, curtains, inside windows and 2 mattresses. After 2 visits the only thing that was done was one inside window in the bedroom, and the mattress. It wasn't done to a high standard but it had been done. The rest of the flat was still in exactly the same condition as it was before. Cobwebs, still there, floors still dirty, lights and switches still dirty, curtains not touched, carpets not touched, the remainder of the windows not touched, the fridge door still dirty, oven no difference. I asked to see photos of what they had done and they failed to show anything, they sent photos to me however all they showed me was exactly what I'd been complaining about, still dirt everywhere. They honestly had not made any difference at all despite me being 100% transparent detailing and sending photos of the flat. They accepted the job, took my money, spoke to me on the phone assuring me that it would all be spotless on my mums return. After they left I honestly cried as my mum was not coming back to anything different to how how she left. (BTW one of the photos they sent me back was after I'd cleaned the kitchen window sil, not them, they'd failed to do any of the window sils, leaving them with flies and dirt still on them. They advertise a deep clean from top to bottom. This is false advertising. They are not professionals at all and dishonest, and unlawful. We are going further to take action to try to prevent others having to go through the stress we've had to go through.
The cleaning was not good enough, no dust being cleaned, unit shelfs not being cleaned, poor vacuum of the floor. The agency deducted the deposit £200 for another cleaning service. The team arrived 1h and 30 minutes late, and they didn't bring a vacuum cleaner. They refuse to give me any reasonable compensation,
Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking. The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
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